Welcome Finance Investigation

[Guest suziedarkness]

Hi Animal Lover,

 

Just been reading your thread and I have a similar situation.

 

I will be interested to know how you get on with CAB and to see if your agreement can be upheld. I bet it cant, they really are a bucketshop. I am convinced they ticked the insurance boxes after we signed as on my copy which is carbonated, the tick impressions are much harder than any other writing on the agreement including our signatures.

 

I wish you luck, keeping my fingers crossed for you that the agreement is in fact unenforcable and you can tell them to stick it where the sun doesnt shine!!

 

Suzie

[animal_lover]

Hi, suziedarkness,

 

I will keep you all updated and hopefully it is unenforceable as that would really make my day

 

AL

[postggj]

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/162685-car-finance-ppi-important.html

 

animal lover

 

check out the link in this thread

[animal_lover]

Hi,

 

I've just read the link and it sounds very interesting.

 

Do you think it could apply to my case/agreement? I didn't consent to the PPI or even know about it so nothing was ever mentioned to me about commision or anything. Maybe that's why they just add it so they can get the commission.

 

AL

[postggj]

this may be the tip of the iceberg

i would now be demanding what the true cost of the policy was and what commission was paid

 

they have been getting away with it for years

this will come back to bite them now

 

we need a paper trail to see if you do have official ppi, or welcomes ghost transactions

very murky

[Dipply75]

also the Insurance Premium Tax (IPT). Every single premium policy sold has this insurnace premium tax that the insurer has to pay the tax man.

 

We need to be asking how much of your premium was IPT and who paid the tax man his tax - Welcome or (apparently) the insurer?

 

If Welcome are selling single premium insurance premiums and no actual policies are being opened with Norwich - IS and HOW is the tax man getting his money? For Norwich to be paying the tax man - Welcome would have to pay Norwich for the policy first. Are Welcome are paying the taxman direct?

 

I really must update my Welcome thread - there has been so much to type, with so little time lol. They are idiots.

[animal_lover]

I'll post a letter to them asking all this but i doubt they'll give it me or maybe even have it as they have apparently sent me all info they have on me in my S.A.R.

 

Any advise on how best to write it would be appreciated i'm not very good at writing these kind of letters.

 

Thanks

 

AL

[Dipply75]

I have included this in my S.A.R - (Subject Access Request) to Welcome - so that if they cannot/will not provide the info the Information Commissioners Office can have a look see. If they have to admit to the Information Commissioners Office they do not have this info then we have proof certain transactions did not take place. ie opening an actual policy, paying the IPT on that policy premium etc.

 

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me, including correspondence to the underwriter of any insurance policies and details of the relevant Insurance Premium Tax (IPT) payable on any single premium policies. Please ensure this includes how much tax was payable, who payment was made to and the date of this payment.

Edited October 7, 2008 by Dipply75
forgot most of it!

[animal_lover]

Hi Dipply

 

Is this what i should put in the letter

 

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me, including correspondence to the underwriter of any insurance policies and details of the relevant Insurance Premium Tax (IPT) payable on any single premium policies. Please ensure this includes how much tax was payable, who payment was made to and the date of this payment.

 

Also i'm still getting letters from Global Debt Recovery asking for me to pay this account i've sent 1/2 Account in Dispute letters but they just seem to keep ignoring them.

 

Is there anything else i can do to get them to stop, I've put on the bottom that the ICO and the FOS are dealing with the account like Postggj suggested but still not taking any notice.

 

Thanks

AL

[postggj]

in your own words, tell global to bog off

if they carry on with harrasing you, you will send a complaint to the fos and ico

 

on the other hand, ignore global

this is just the threatomatic machine turning out garbage, dont worry about it

 

or send the letter of dispute, looks good for you if needed

[animal_lover]

Hi,

 

I'll post another copy of the account in dispute letter to them if they ignorethis one then i'll ignore them and see what they do next.

 

Recieve letter from FOS saying they have recieved my complaint form and are now looking into it but i haven't heard anthing from the ICO do you think i should call them to see whats happening. I now they have recieved it as i sent it recorded delivey.

 

Thanks

 

AL

[animal_lover]

Recieved a letter from FOS this morning.

 

They are now asking Welcome Finance for further information once they recieve that then there gonna pass it on to the adjudicators to try and sort out.

 

Fingers crossed it won't take long

 

AL

[scott1895]

hey, any ideas what fees and charges welcome have? arrangement fees, missed payment fees etc. cheers

[postggj]

hi scot

if you have a beef with welcome

start your own thread

hear to help

[animal_lover]

I've recieved two replies from Global Debt Recovery regarding the last "Account in Dispute" Letter i sent on the 16th Oct.

Here are the links.

AL

 

http://i157.photobucket.com/albums/t50/jensenjaredaholic/Documents115-1.jpg

 

http://i157.photobucket.com/albums/t50/jensenjaredaholic/Documents116-1.jpg

[postggj]

hi animal lover

 

with your questions unanswerd ref ppi, it seems welcome want you off there back.

its obviouse they dont want to tell you there under hand rip off insurances.

 

its up to you how you play this,

if i were in your position i would write to the dca with a list of the questions and demand an answer from welcome before you consider it.

 

i feel with the embarrasing questions, you have touched a raw nerve and have backed welcome into a corner.

 

think about it and wait for a reply from dipply.

 

welcome or a dca dont make offers like that unless they are hiding some thing

[postggj]

message for scot1895

 

i see you are looking in

you asked if any body has a list of fees welcome charge,

ill dig out my old sar and advise

going to bed now, been working all night

[animal_lover]

welcome or a dca dont make offers like that unless they are hiding some thing

 

That's what i thought

 

I'll do that,i'll send the DCA a letter but before i do i'll wait to see if Dipply or anyone wants to add something.

 

Thanks

 

AL

[animal_lover]

This might be a stupid question but what questions do you think i should ask them?

 

I'll get a draft letter done and post it up incase i do it wrong or if someone wants to add something.

 

Thanks

 

AL

[animal_lover]

I've not had chance to do the letter yet to send Global Debt Recovery

So any ideas on questions i can ask them would be a great help.

 

Thanks

 

AL

[animal_lover]

Recieved letter this morning from ICO, I now have a case reference number and they will be passing my complaint to a casework team before it gets allocated to an officer.

 

I've just put on the letter to Global Debt Recovery that now i have confirmation from ICO and FOS that they are looking into the complaints i've raised that i will not consider any offers until both there investigations are complete.

 

Does that sound ok?

 

AL

[Dipply75]

Hi animal lover, sorry for the absence, had some troubles, of the kind that even CAG could not help with unfortunately - but am back!

 

Ref the letter to Global, that sounds fine - short and to the point as that is really all they need to know - be sure to use the words 'in dispute'.

 

As for Welcome and this Insurance Premium Tax, I think it could be worth writing to their compliance dept and simply asking them for the following:

 

The name of the Insurance company the policy is held with

How much was paid in Insurance Premium Tax

Did Welcome pay this tax or the Insurer

As a member of the Finance and Leasing Assoc - who is your Code Compliance Officer

When was you last annual statement of compliance submitted to the FLA

 

These are all very specific, simple questions that they can either answer with a simple fact or they can't. I have the bare bones of a letter put together with all this in it and will finish it today and post it here.

 

I will start chipping away at them with this also. My complaint is in, which I will have to update my thread with at some point this century!

 

After the few weeks I've just had, I could chew Welcome out and spit them out - the big boots are back on and am ready for the fight .

You reading this welcome? I have fought bigger than you, and I am the original dog with a bone.

 

Apart from that, how are you getting on Animal Lover, things anymore settled?

 

Again, sorry for vanishing in the middle of all you were going through, it was so rude.

 

Dipply x

[animal_lover]

Hey Dipply,

 

I wondered where you were I thought you didn't love me anymore lol

but don't worry about it, I hope you've managed to sort everything out and i'm glad your back.

 

Ill send that off to Gobal tomorrow and see what they say and i'll put the questions in this letter aswell just incase Welcome decide not to answer.

 

Nothing much has changed on the health and "work" side of things except my healths going worse.

 

I've recieved most of my wageslips for my housing and incapacity claims but i'm still waiting for 3 of them and the SSP1 form which there in no hurry to send out plus i've got the baliffs at my door but all my claims are on hold till i can get the info.

 

I've not done anything further will my complaint as i've read about what i would have to do at the tribunal and i don't think i'd be able to cope with it plus they know i'm not going back as i never went in to sort out my wages and never contacted them.

 

I've sent them a letter asking them to send out the remaining wageslips, SSP1 form and a list of all my hours put though the system and that due to my current health situation i'm unable to come into store to resolve this issue and ask that it can be done though the post.

 

I think it's actually gone past the 3 months now since the problem happened that would of started off the Disability claim so i think it's too late to do anything about it anyway

 

Sorry if this doesn't make sense i've got a spitting Migraine at the minuate

 

AL

[Dipply75]

Hiya

 

Still luv ya , still worried about you too

 

Listen, as far as work goes, I totally understand. It cheeses you off no end but its being able to fight them just now. You have to do whatever is best for your health. If that means just closing the door on the whole episode and getting on with your life (I did it), then so be it.

 

I won't lie to you though - down the line when you feel stronger it will bug you no end that they got away with it all - but it's easy to get stroppy when you are fit enought to be stroppy lol

 

Just keep letting us know how you get on

 

As for Welcome........I thought short and sweet. Point out the facts and ask for simple facts in return:

 

Dear Sir/Madam

 

I understand Welcome Finance is a member of the Finance and Leasing Association and you subscribe to their codes of practice which states:

3.2 Before you take out payment protection insurance,

or at the time you take it out, we will give you

the following information to help you to decide

if the policy is suitable for you.

◗ The name of the insurer.

◗ A summary of cover, which will explain what

the product is, the cost, and the key benefits,

exclusions and eligibility criteria (conditions).

◗ The term of your insurance cover.

◗ Any qualifying periods or excess payments or

periods needed before you can make a claim.

◗ How to make a claim and who to contact if

you make a claim that is disputed.

◗ If and when you may cancel your insurance

policy, and what action you need to take to

do this.

This information will help to explain if the policy

is suitable for you if you are self-employed, on

contract or part-time work, or if you have a medical

condition that you had been diagnosed with

before you took out this insurance.

Documentation

3.3 Once you have taken out insurance, we will give

you a copy of your policy or certificate of

insurance within 21 days, with a contact phone

number for any questions you may have.

Regarding the PPI policy you have advised you opened in my name for loan agreement number XXXXXXXX, there are a number of details which I have yet to be advised of, despite requesting this information several time. I would therefore be grateful if you could answer the following questions, with obvious regard to your membership listed above:

The name of the Insurance company the policy is held with

How much of my Insurance Premium paid directly to the Insurer (exact figure)

How much was paid in Insurance Premium Tax

Did Welcome pay this tax or the Insurer

As a member of the Finance and Leasing Assoc - who is your Code Compliance Officer

When was you last annual statement of compliance submitted to the FLA

Should you be unable to provide answers to these basic questions, please confirm this in writing with your reasons. I look forward to your earliest response,

Yours sincerely

your pain in the hoo ha (hee hee)

What do you think?

 

 

[postggj]

hi dipply

 

we will get an answer to those questions one way or another