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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed please


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Hi

 

I need some advice on how to go about helping my partner reclaim his PPI payments. He took out a Barclayloan about 6 years ago (yes I know – statute of limitations may apply!) along with their PPI and now thinks it may be worth trying to reclaim it.

 

He was in employment at the time and had no pre-existing medical conditions.

 

Unfortunately he has no documentation and can’t remember what was said at the time so doesn’t know whether he was asked relevant questions when he took the loan out.

 

Question 1: How can he get the documentation?

 

Question 2: What grounds can he give for mis-selling if he doesn’t remember the conversation that took place at the time he signed up?

 

Any advice gratefully received

 

H

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Hello there.

 

The first thing you need to do is get a S.A.R - (Subject Access Request) off. Take a look at this thread

 

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/118145-r-subject-access-request.html

 

which gives more information, also have a read of everyone elses on the forum, many of these show different letters along the same van. The SAR costs £10 but will be worth the cost if it helps you get the premium back. Use the time while you wait for them to send the information to get as much information as possible. This forum has a wealth of information so soak it up !

 

Good luck with your claim, and dont forget to keep your thread updated so we can all follow along with you.

 

Braveheart Bear.

Edited by Braveheart Bear
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Thanks a lot guys - S.A.R - (Subject Access Request) on it's way - hope they wont get us with the 6 year thing; I'll keep you posted watch this space! :-)

Hello harrystottle,

 

They will probably state they have difficulty in provision of information under the data protection act as it is over 6yrs. No where does it state this, the apply the limitation act as a 6yr rule.

 

If they do become difficult I would quote the money laundering regulations to them and also section 32 of the limitations act:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Thanks for the info folks.

 

I have one more question, thanks in advance for any answers that may be forthcoming...

 

Would I be right in saying that the outstanding balance that he owes on the loan could now be classified as a disputed debt and if so can I get Regal Credit off his back for the time being at least?

 

By coincidence (or perhaps not) they have written to him saying that his repayment programme is up for review (he's been paying £20 a month).

 

It would be so nice to tell them to shove their review where the sun don't shine :-)

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Sorry to bump this but need to know the answer to this one - to recap the loan was defaulted and is now in the hands of Regal Credit so my question was does the lodging of a S.A.R - (Subject Access Request) put the loan into 'in dispute' status and if so can I get Regal to give it back to Barclays until it's resolved (hopefully in our favour :-))?

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