PC World Returns, what am I entitled to?

[jurassicjim]

I might ring Trading Standards and see if I should be allowed to get store credit. As you say, not happy about just sitting on a faulty printer for PC World to change their minds and end up with me getting a bum deal.

 

Quite happy to do business with PC World, and the printer was a gift so I'm not complaining. Store credit is fine, I just don't see why they wouldn't offer it.

 

j

[gyzmo]

Well, you are not exactlly entitled to the credit. the law provides repair, replacement or (partial) refund. They COULD offer you credit if they so wished, but need not do so.

 

You will be much better off contacting the store and asking if they would provide credit to you (or at least a written guarantee that they will exchange it next time you come in). My only reason for stating this was to make things less complicated. It seems I have achieved completely the opposite.

[jurassicjim]

My only reason for stating this was to make things less complicated. It seems I have achieved completely the opposite.

 

Lol, why couldn't they just offer me store credit in the first place then we wouldn't be in this mess!

 

j

[gyzmo]

I know - but this is what happens when corporations run wild.

 

All I know is that I once was in a similar situation (another store), and when I went back a couple of weeks later I had to fight for the exchange. I was merley trying prevent that path being trodden again.

 

Now for some editing of posts and much due and needed grovelling.....

[jurassicjim]

I'm back.

 

My PC World in Harrogate has nothing I want, and quite keen to get it sorted as don't want to miss out.

 

I have a sneaky idea, and want to know your stance on this. If I get a replacement printer from the Harrogate store, then take said printer to a Leeds store and ask for store credit/ refund (which ever they offer) will I be able to do that? Seeing as the printer will be completely unopened and will be new, will I have any problems? I'm more than happy to get store credit, so I should be ok right?

 

j

[gyzmo]

To do that you will have to rely on whatever exchange policy they have. they may not take multiple exchanges. Why not just ask for the credit note/vouchers in your local store and use them in a diferent store? Seems a lot easier to me

[jurassicjim]

To do that you will have to rely on whatever exchange policy they have. they may not take multiple exchanges. Why not just ask for the credit note/vouchers in your local store and use them in a diferent store? Seems a lot easier to me

 

They won't give me credit for some daft reason. Hoping that they will just give me a new receipt for the new printer with no telltale signs of an exchange, but they can be crafty buggers I think!

 

Going to go for it and see what happens, at worst I will loose out on some of the value of my original printer. At best, I will have £100+ store credit, or a new non canon printer.

 

Wish me luck!

 

J

[gyzmo]

Just be careful and don't try any deceipt. You may be better asking for a written promise of exchange for the future.

[Guest Old_andrew2018]

hi

Do PC world allow people to return faulty goods to any branch, if so why not taken to a store with someting you want

[jurassicjim]

hi

Do PC world allow people to return faulty goods to any branch, if so why not taken to a store with someting you want

 

My printer was £109.99, and struggled to find a printer for the same price. They said I could have one that's cheaper, but I wouldn't be reimbursed the difference, effectively loosing out on money. Which is why I want store credit.

 

j

[5layer]

Hi Jurassicjim,

If I was in your shoes I would phone the Leeds branch of PCW and give them a brief overview of what has transpired. Then ask them if you can come to that branch for an exchange of printers/goods or the preferred store credit/vouchers.

I understand that you don’t want to loose any money or end up with a cheaper printer.

Hope this helps.

Good luck

 

If this post has been helpful then please click on the scales. Thanks

[jurassicjim]

Ok, this is where I'm at.

 

Got a replacement printer worth £20 more than the one I had, so had to pay the extra. I don't really need this printer in all honesty, so still want credit so I can get a cheaper printer and use the spare to get something I want.

 

Going to ring PC World in Leeds, say "I have this printer, given as a gift, I don't need it can I exchange for store credit please sir?"

 

I'm not going to open it, so all the security seals are still on it and is in totally spanking new condition.

 

They can't say no to that can they?! What do you think my chances are of coming away happy?

 

j

[Lefty]

Ok, this is where I'm at.

 

Got a replacement printer worth £20 more than the one I had, so had to pay the extra. I don't really need this printer in all honesty, so still want credit so I can get a cheaper printer and use the spare to get something I want.

 

Going to ring PC World in Leeds, say "I have this printer, given as a gift, I don't need it can I exchange for store credit please sir?"

 

I'm not going to open it, so all the security seals are still on it and is in totally spanking new condition.

 

They can't say no to that can they?! What do you think my chances are of coming away happy?

 

j

 

Hi there.

 

Personally I think PC World have played very fair throughout all of this. They have MORE than complied with the SOGA.

 

The SOGA act is there to protect customers AND retailers. It's not there just to be exploited.

 

I think you should be telling people how well you've been treated by PC World, and not looking to get out of the contract YOU instigated with them.

 

 

With respect

 

Lefty

[jurassicjim]

I have never said that PC World have been unfair, and haven't had a go at them in any way. Just want store credit over a new printer. If anybody reads this thread they will see how well PC World have treated me.

 

I'm sure a bit of store credit isn't going to hurt PC World.

 

j

[gyzmo]

If anybody reads this thread they will see how well PC World have treated me.

j

 

Besides PC World supplying you with a duff printer to begin with;-)

[5layer]

Have you had any further luck with PCW??

[BadAdvisor]

Doesnt it mean the OP is entitled to a repair replacement or partial refund based on the blance of which is least inconvenient to OP and least costly to shop?

 

So if it costs £70 for a replacement printer that does the exact tasks the £110 did and this is cheaper for the shop then to repair old one. then isnt this a remedy the OP has to accept.

 

or isnt the other option where the shop can find out the lifecycle of the printer. do a calculation from the life cycle against the time OP used it and refund him the difference

 

lets say life cycle 3 years £110 divided by 3 years is £3.05 a month

he had it for 5 months and one of those months was unsatisfactory so thats 4 months happy usage = (£12.20) so the refund would be £97.80, kinda.

 

so again wouldnt it be a legal remedy which covers all bases to accept the exchanged item as long as it meets all tasks required. as its the cheapest and least inconvenient solution.

 

Also wasnt the original contract for a printer that does blah blah blah in exchange for £110. Wouldn't asking for a printer that does blah blah blah and GTA IV void the SOGA rights against the consumer. as its no longer the exact same items or uses of the contract.. i mean gaming is not a printer function

[gyzmo]

It depends on what was asked for. The contract is not just for functions - it could be that the colour of the printer matches the room or compatability or whatever. In essence, the contract was for X. Offering Y as an alternative may be viable, but I don't think there is a legal requirement to accept a different product or brand even if it does everything the other does.

 

Asides, as this was over a month ago it has hopefuly been resolved. We shall just have to wait for the OP to update us.