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    • Yep let us have a good laugh eh from today’s Telegraph 🤣😂🤣 the rest must try harder    Farage won Friday’s election debate, a poll finds Nigel Farage won Friday night’s seven-way BBC election debate, according to a poll.  A snap poll of 1,031 voters by More in Common found most thought Mr Farage won the debate, followed by Angela Rayner. Mr Farage received 25 per cent of the vote while Ms Rayner received 19 per cent. The Green Party’s Carla Denyer was the third most popular with 11 per cent, Stephen Flynn for SNP received 10 per cent and Penny Mordaunt, the leader of the House of Commons, took 7 per cent of the vote. Daisy Cooper, the deputy leader of the Liberal Democrats and Plaid Cymru’s Rhun ap Iorwerth took 5 per cent and 2  per cent respectively. The debate saw Britain’s main seven political parties clash ahead of the general election on July 4.  Mr Farage, who returned to frontline politics for Reform this week and is standing as an MP in Clacton, challenged his political rivals on immigration and net zero policies.
    • Hi CAG Team, I'm seeking your skills and help for a NtK my partner received through the post earlier this week. To give a little backstory, my partner and I, along with our young children (4 and 7), decided to go on a camping holiday about 3 hours away from us. We took a car each because we didn't have enough room in one car. We arrived at the services at very similar times as we followed each other the whole way. So, two cars. My partner has received this NtK, but I haven't. This NtK dropped through the front door on Wednesday, June 5, 2024.  We both parked in the Burger King car park, not in BP; we got out, all went for a toilet break, got some food from the BP garage and returned to our cars to eat.  After eating, we took the kids to the toilet again before leaving to complete our journey. I didn't notice any parking restriction signs and can't get back to the location due to how far away it is. I noticed another person had an issue here and reported it to you, and they managed to get the charge dropped. See below. To me, it looks like they have cameras at the complex's entrance and exit. I'm not sure if they own the land/car park by Burger King, I'm not sure if this is a legal contract or not.  I find that 30 mins limit at a Services that serves hot food to be ridiculous and unfair, especially as we had kids to feed and water.  And the fact that I didn't receive the same NtK despite us driving in and out together is just crazy. This is the location - I also uploaded a map image. Google Maps MAPS.APP.GOO.GL ★★★☆☆ · Restaurant 1 Date of the infringement 24th May 2024 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 29th May 2024 3 Date received 5th June 2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? Y - Only entering and exiting the complex/land. 6 Have you appealed? [Y/N?] post up your appeal] N 7 Who is the parking company? MET 8. Where exactly [carpark name and town] BP Blue Boys, Tonbridge TN12 7HE For either option, does it say which appeals body they operate under. POPLA I hope you can help me out with some guidance on how to proceed with this. Let me know if you need anything else. Thank you, Passerby0233 2024-06-08 13_17_52-Burger King - Google Maps — Mozilla Firefox.pdf NtK_29-05-2024.compressed.pdf
    • Which Court have you received the claim from ? Civil National Business Centre (Northampton) Name of the Claimant ? PRA Group (UK) Limited How many defendant's  joint or self ? Self Date of issue – 23/5/24 AOS - Tues, 11/6/24 (19 days)  Defence - Thurs, 25/6/24 (33 days) Particulars of Claim 1. The Claimant claims the sum of £7926 for an outstanding debt owed. 2. On 20/4/18 the Defendant entered into an agreement with Lloyds Bank for a Credit Card under reference [16 numbers]. 3. On 10/5/22 the Defendant defaulted on the agreement with an outstanding balance of £7296. 4. On 28/11/23 the debt of £7296 was assigned to PRA Group (UK) Limited, who itself assigned the debt to PRA Group UK Portfolios Ltd on 30/12/23. Notices of assignment were sent to the Defendant in accordance with S136 Law of Property Act 1925. The Claimant has instructed PRA Group (UK) to act on its behalf and the CLAIMANT CLAIMS 1. The sum of £7925 What is the total value of the claim? £8481 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes Did you inform the claimant of your change of address? I believe I sent a letter by registered mail of a change in address to abroad in 2021. Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit card When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? Not personally - probably sent to my parents Did you receive a Default Notice from the original creditor? Not personally - probably sent to my parents Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not personally - probably sent to my parents Why did you cease payments? Unable to afford, living abroad What was the date of your last payment? Unsure (probably 2021) Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No ................... I have read through a number of similar threads, one thing i'm not sure how to proceed about is that I live abroad in the middle east and have done for several years. The claim letter was sent to my parents address and I really don't want them to be harassed about this. I am sure I sent the original creditor a registered letter with my change of address but can't find this currently. I am not in a position to pay this, and tend to come back to the UK to see family at most once a year (less since Covid),  not particular bothered about my financial score...more concerned about harassment of my parents. I have not registered on the gov gateway or anything like that.  Details below (as best as i can), and thank you for taking the time to look into it. Also redacted claim form attached: Claim form 23-5-24.pdf
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PC World Returns, what am I entitled to?


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Hi, first post but lurked around and found this to be a great resource.

 

Hope you can help with this. I bought a Canon printer about 5 months ago, and about a month ago it started failing. Keeps not recognizing the cartridges, it will be random cartridges, so must be the printer and not the individual cartridges. I have done a bit of reading about this problem in the internet, and seems like a problem in general with this generation on Canon printers.

 

The printer was bought for £109.99. I'm going to see if I can get another brand, as not too keen on getting another Canon, but realise I may have to.

 

My question is, am I able to exchange my broken printer for a printer worth £109.99, or will I have to exchange for a printer that is worth what mine is selling for now? Or will they just say we can only offer an exact replacement?

 

Hope my question makes sense, and thanks in advance for any help.

 

James

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Guest Old_andrew2018

Hi

 

I feel you should ask for a refund, the printer is faulty so you have some protection under the sale of goods acts.

 

I read that you have discovered there is a problem/ design fault this model, can you provide the retailer with evidence of this.

 

Why not take advice from trading standards before you visit the store, I found the Birmingham TS really helpful in a similar case, faulty laptop.

 

 

Andy

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Have a look at my signature (clikc on my name and then you should se the signature) - there is a link there.

 

Basically, PC world need to investigate and either repair or replace the printer. ideally it would be with the same one, but one of similar cost, wuality and specification should be ok.

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Thanks for your replies guys.

 

I went down to PC world, had the grumpiest guy ever serve me. But they said I could exchange the printer for one that is the same price or more and I pay the difference. Which is fine really, they had one that was advertised as £99.99, but was actually £69.99, and said I couldn't make up the difference with something else. So going to wait a couple of weeks and see if one that cost £129.99 comes down in price.

 

Will let you know if I have any problems with round two!

 

Cheers,

 

James

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Hang on - you said you paid £109 for your printer. the one you have seen is £70 (reduced by £30). Now its a while since I was at school but I make it that they they would owe YOU money!

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Hi,

 

If I understand this properly, "Jurassicjim" can only exchange his printer for another at either the same price or higher only, not for a printer at lower than what he paid.

 

5layer

Started claim with Halifax on 30/04/08

Sent 1st letter for bank charges and interest

 

If this has been helpful then please give the Scales a click. Thanks

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I COULD take something of lesser value, but I would loose out as they won't make up the difference with store credit or similar. So just going to sit it out and wait for something that costs £100-109 that I want.

 

j

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Were you using genuine cartridges? Refills, especially the cheaper ones will not have had the inbuilt chip reset, and compatables seem to have the same trouble and not be recognised.

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Were you using genuine cartridges? Refills, especially the cheaper ones will not have had the inbuilt chip reset, and compatables seem to have the same trouble and not be recognised.

 

Yeah, using the cartridges that the printer came with, so genuine canon. Had hardly used it to be honest also. Just decided to stop working one day. Been reading a bit about this model, and seems to be quite a common problem.

 

j

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You have taken the right action and your quite lucky to get this swap as most retailers don't want to know after the first month.

 

I would personaly wait, keep an eye out and watch for a suitable printer to what you orginaly paid.

 

Also I would google the model of choice before you commit to the swap over, after all you don't need a repeat of the whole problem again.

 

Well done and good luck

Started claim with Halifax on 30/04/08

Sent 1st letter for bank charges and interest

 

If this has been helpful then please give the Scales a click. Thanks

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I would be wary though. The last thing you want is, three months down teh line, having a fight because PC world have changed their minds or the person you spoke to left. It's bad enough obtaining a remedy at the best of times.

 

Why not ask for vouchers now? Might save a headache later

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Sale of goods act springs to mind, which basically states that anything sold has to be of salable quality, and must do the job as prescribed.. "fit for purpose" really. It also states that with any reasonable usage (probably classed as the page cycle per month by the manufacturer, more usual to find it with laser printers though), the item should last a reasonable length of time. First of all it is down to whoever sold the thing in the first place. DONT let them fob you off with its Canons problem. It's not, in the first instance... its PCWorlds! They are also obliged, if you so wish, to refund your money, and you can also reject any kind of credit voucher for their store (as they are obliged to refund your money, which you could spend anywhere. Credit vouchers are designed to make you spend your money in their shop).

 

I hope this has clarified a few points, and dont go charging down stating the Sale of Goods act unless you are 100% certain in your own mind of how to interpret it, but which the relevant parts are not so difficult anyway.

 

You also have Trading Standards on your side with this.

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Sale of goods act springs to mind, which basically states that anything sold has to be of salable quality, and must do the job as prescribed.. "fit for purpose" really. It also states that with any reasonable usage (probably classed as the page cycle per month by the manufacturer, more usual to find it with laser printers though), the item should last a reasonable length of time. First of all it is down to whoever sold the thing in the first place. DONT let them fob you off with its Canons problem. It's not, in the first instance... its PCWorlds! They are also obliged, if you so wish, to refund your money, and you can also reject any kind of credit voucher for their store (as they are obliged to refund your money, which you could spend anywhere. Credit vouchers are designed to make you spend your money in their shop).

 

I hope this has clarified a few points, and dont go charging down stating the Sale of Goods act unless you are 100% certain in your own mind of how to interpret it, but which the relevant parts are not so difficult anyway.

 

You also have Trading Standards on your side with this.

 

The OP is not entitled to a full refund as the goods have been accepted

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Sorry guys, bit confused by the last two comments. Are you saying I should be able to get store credit if I wanted or a cash refund?

 

Would be happy with store credit as could get a cheaper printer then get GTA IV :)

 

Don't want to start demanding stuff I won't be able to get and then look like a fool.

 

Thanks for your advice,

 

Jim

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No.

 

You are entitled by law to a repair, replacement or partial refund. It is for the seller to choose which one and it must be proportionate to the other remedies and be of minimal inconvenience to you.

 

If PC World have already stated that they are willing to exchange it for another printer, then that is good. My only concern is taht, if you wait, you may get someone else at the store who will not agree to the exchange. Basically, all you want is sometig concrete so that you can go in, say, in two months time and get the other printer.

 

I would suggest that vouchers would be the better option if this is what you wnt to do, either that or something in writing from the manager stating that you can exchange the printer for another in x amount of time. It's just really a matter of ease and convenience.

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May I suggest you practice what you preach. The OP is NOT entitled to a refund as he has accepted the goods.

 

Huh? Can you clarify that please.

 

Of course he has accepted the goods, as he paid for them, in good faith.

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Huh? Can you clarify that please.

 

Of course he has accepted the goods, as he paid for them, in good faith.

 

Once accepted, all conditions become warranties (thereby enabling a claim for damages only) or, taking the newer route, a repair or replacement. A refund is only possible where other remedies are unreasonable / impossible / or where they have been attempted and failed. even then the refund is on a pro-rata basis for use that the user has had.

 

The term acceptance here does not have its usual meaning in terms of "taking the item".

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Should PC be able to offer me store credit? What difference does that make to them whether I buy a £109 printer, or a £50 printer then something else for £59? They will still have all the money in the end?

 

j

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I never claimed to be an expert, but your tone is rather condescending as if you wrote the act IMO ("practice what you preach", "If I care to read the legislation"). You quite obviously have an attitude problem at the moment.

 

Do you think I just made it all up or something???

 

Jurassic, I suggest only take advice from Gyzmo from now on. I'm sorry for giving you such crap, I'll leave you to your thread.

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