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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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Hi I'm not sure if this has been asked elsewhere...

So far there has been a lot of discussion over wether the bank charges are penalties- and I understand that, legally, they have been found not to be.

My bank, Halifax, imposes a charge of £35 for failed DD's. For example, I paid a cheque into my account on Friday 22 May. Because of the bank holiday, this cleared on Friday 29 May. My account showed the cheque as uncleared funds. However, a direct debit attempt was made on Thursday 28 May, which the bank refused, and charged £35.

So I'm still unclear - how is that not a penalty? If they'd honoured the DD (after all it is reasonable to assume that the cheque would clear and my salary is always paid in on the last Friday of the month) - they could argue that is was a fee for unauthorised borrowing. But in this case, there was no borrowing!

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Yes, the product looks good - provided you are an existing Santander mortgage holder. Obviously, it would be nice to see this type of product without the strings attached, but where is the incentive for the banks to do that?

From a market point of view, I hope Santander do well with it - the more people who switch away from the charging banks the more they will need to adjust to compete.

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I do think there will be negotiated settlement here. My prediction;

1. OFT win this part of the test case.

2. "Fair" level of fee is fudged by the banks and OFT at £5

3. Automatic refunds issued for the original charge less £5

4. if anyone wants more than that they have to go to court (I.E. refund of interest paid on the charges)

5. banks happy as they get to keep part of their ill gotten gains

6. most consumers happy because they get a nice little windfall

 

 

Assuming their Lordships agree with the OFT....

 

But the banks will still need to weigh up what, if any, benefit there will be in fighting on. Given their mathematical abilities I think they will see a benefit in paying councel 10's of millions to delay rather than returning 10's of billions to customers.

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T2 Up North

 

Halifax tend to slap charges on by stealth. I Stopped getting letters off them, they just took the charges :mad:

 

 

That's naughty - they have to inform you prior to robbing you. I get a "letter" in my online banking telling me they will steal from me in x days, usually 21 I think. The letter is always within 2 days of whatever trivial thing they consider worthy of a £35 slap on the ass.

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Well, here it is. (Full ruling attached)

 

I for one will be closing my Halifax account and going to a credit union.

 

The Supreme Court may feel the need to protect the banks from justice, I don't.

 

 

My bad - looks like wrong one was posted on SC site.....

Edited by T2upNorth
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send this link to everyone on your facebook page and in your contacts list in email

 

https://email.number10.gov.uk/Contact.aspx

 

it is so important

 

 

Sent to Gordon:

 

Although not entirely shocked by the result I find it astonishing that it has taken over 2 years for the most senior legal minds in the UK to come to this conclusion. This matter has been festering for to long and the government, and opposition parties have simply allowed it. Now to close the case on a technical argument, overturning 2 previous rulings, makes it impossible to have any faith in the law, law makers, government and financial institutions.

I for one will be moving, as far as possible, back to a cash economy - I will not have my money used by crooks who feel it acceptable to steal £39 in exchange for a non-service.

Also, along with many of the other 12 million who have been kicked in the teeth by this travesty, I find it impossible to even consider voting for a government who allows its employers (yes, that's us) to be regularly robbed and abused by the banks we have so kindly bailed out of trouble.

 

Have a nice day.

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