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    • for the sake of history, i've merged your old sadly failed charges reclaim court claim. have they ever sent you a default notice regarding this mortgage? dx  
    • I am financially at  point where I can see the light at the end of the tunnel regarding my debts. I have one remaining and I am interested to see what my options could be. I have be in contact with the Citizen’s Advice Bureau and the National Debt Helpline, but their advice has been a little more generic (but still helpful). This debt is 12 years old and is now owing around £3k. It was a bank loan and has been passed to several creditors over the years. A payment plan has always been in place and is up to date. I get statements every 6 months. There has never been a CCJ. I have been sent the letters advising of change of ownership. Following my own review of my finances, I decided to contact the current creditor to see if they have a copy of the credit agreement. I regarded this as due diligence as the debt has been sold on several times. The creditor updated me several times saying they had requested the document from the original lender. After 12 months of this they wrote to me saying they had not received it but were still waiting and would send it once received. The last letter was over 6 months ago. I then submitted a freedom of information request to the current and original creditor. The original creditor supplied one, but the current one did not include one in the pack they sent me. I went back to them to ask specifically about this as it was what I requested in my request. They replied saying the debt was sold to them as one without the credit agreement and they did not have it. They have requested it above, so I believe that means they cannot obtain it either for the FOI request. I contacted the original creditor and exercised my ‘right to be forgotten’, under the Data Protection Act, which they have complied with. I also got my up to date credit file and this debt is not showing on it with the current creditor or any others. I contacted the creditor and made them an early settlement offer. They do have an early settlement offer in place on their portal, but I was advised to try to get a reduction via negotiation. I have not heard back from them yet, but I understand through a separate upheld compliant it has or will be refused. Due to this complaint and the creditor putting the account on hold I had stopped payments, and advised them of this. To date, they have not contacted me about resuming payments since the complaint is resolved, but it has only been a few weeks. I am annoyed that they were not honest with me about not having the credit agreement, because that is not being transparent and I understood they should tell you if they do not have it.   I have two questions (but am open to anything else anyone would like to add): 1) Based on the above, does anyone think this account enforceable? I do not think it is? 2) Does anyone have any suggestions on how to proceed? I could resume payments and then settle early. If the above had not happened, I may have just done that. Thank you for any help or input anyone can provide. It is appreciated.
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HSBC loan - no permission to share my data!


loz
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I already mentioned this on my PPI thread (and also described the circumstances under which I was forced into this loan):

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/121338-ppi-hsbc-loan.html

 

Thought the issue is worth raising here - I checked the T&C which form part of the loan agreement, and can't see anything which specifically gives them permission to pass my data to third parties ie. Credit Reference Agencies :o

 

tc1zb7.th.jpgtc2xb3.th.jpg

 

Before I go shouting at them over this I thought I'd consult you wise CAG people just to make sure that I'm within my rights to complain about this. There's nothing in the CCA 1974 which allows them to do this without my specific permission, right?

 

As soon as I'm done with my PPI complaint I will be complaining about the selling of the loan as a whole, and the Data Protection Act has just been added to my list of grievances.

 

Thanks in advance for your advice,

Loz

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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The question is then, how much could I expect to be compensated for them sharing my data for the best part of 3 years? :)

 

FWIW I have a CC with them also and I used to have a current account - any permissions granted therein apply solely to those accounts, don't they?

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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Hiya Loz, I think you need to have a look at these two threads

 

http://www.consumeractiongroup.co.uk/forum/legalities/28082-data-protection-act-1998-a.html

 

http://www.consumeractiongroup.co.uk/forum/legalities/70169-oft-guide-claiming-compensation.html

 

Hopefully they will give you the information you need :)

 

good luck and keep us posted

 

pete

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That's fantastic Pete, I was going to search for stuff like that later :)

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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First read the terms and conditions which you can find on their web site. From memory they have the right to share data either between companies or with external data agencies such as Experian or Equifax. The Government is actively forcing banks to share more data so think twice before instigating any sort of action in Court as this is not something you will find covered by the charges issue.

Good luck

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I've had a look at the sections that might somehow be relevant, but I can't see what you might be referring to. I'm not sure what relevance their website has to this loan anyway - the T&Cs I posted here is all I got, no reference to further conditions on the web or anywhere else for that matter :confused:

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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Ioz, check out section 2 of the latest T&C's as it gives clear authority to share data. The law also allows firms (not just banks) to vary the terms of their T&C's by giving 31 days personal (letter, email etc) notice of the changes. Again, good luck.

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Hammersmith,

IMHO the T&Cs on the site (the ones I think you're referring to anyway) relate to current accounts etc, not loans. Nowhere in the loan docs I have does it refer to these T&Cs - please correct me if I am looking at this wrong.

 

Loz

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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As mentioned on my PPI thread (http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/121338-ppi-hsbc-loan.html), I have just received a copy of a form which was not delivered as part of my original Subject Access Request :mad:

 

It refers to a document entitled "Your Information", which I have also not received a copy of - I am now wondering whether this mystery item contains my "permission" to process my data...?

 

How very tedious, I should report them to the Information Commissioner just for this minor infringement. I really hope they don't have my explicit permission though.

 

Loz

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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Hi loz,

My (limited) understanding of bank T&C's is that they cover all accounts, including loans and form part of the binding contract between the bank and its customer. That's why they have to issue them every few years by either a total re-write or through a notice of variation.

Good luck

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  • 3 weeks later...

I have reason to write to them about another matter so I will use that opportunity ask on what basis they are allowed to share my data. I have checked and double checked the materials they sent for my Subject Access Request, there is nothing there :confused:

 

Loz

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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  • 1 month later...

Just to update, they still have not provided evidence that I gave them permission to share data regarding this loan, so I have sent them a "cease and desist" type letter under the DPA (s10 / 12).

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

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