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    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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zhanzhibar vs Amex/AIC/Newman/ Brachers Solicitors


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Zan have just read the N150 and it looks good to me too. All points covered. I will also be interested to see the letter posted tomorrow as Amex is getting somewhat lively in a number of cases.

 

Have had a "conversation" with another CAGer who is about to start taking action against them too. They are going to be rather busy.

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I am afraid that seems to be exactly what is happening. Judges are increasingly making the law, not carrying out the law. With any law the basis is what did Parliament intend? In the CCA Parliament's intention was to protect the consumer.

 

They should not be ignoring House of Lords ruling, but they are.

 

I fear there is a degree of mutual support going on here, perhaps not in an organised sense but as a group of people of similar background propping each other up.

 

After all, it's not short of humiliating to see someone who has the same pedigree and in the same "club" being whooped in court by a layman or woman. Stand firm and don't be intimidated by them or anyone. It takes a lot of courage to stand your ground in court.

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Absolutely brilliant!

 

Zhan I know you have a hell of a fight on your hands but when you are standing there it doesn't hurt to hold the thought in your mind that, despite it's pedigree Mishcon actually have employed a criminal and at a senior level.

 

You couldn't make this up.

 

Also you must not allow them to attempt to move the case to London. As a Litigant-in-Person you are permitted to have the case heard at your local court. You need to object as soon as possible and state you are a LiP whereas the company is very high profile law firm with big resources and it would give you considerable inconvenience and hardship and not be in the interests of justice for this to be moved to suit their convenience.

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  • 2 months later...

This is a very interesting development and it does seem they are engaging in brinkmanship with you. Of course it's your shout entirely as to which way you jump but the Judge would never have allowed this to proceed in this way if he did not think you had a case. His summing up is quite considered and he looks at the likelihood of success not just a fantasy of possibility. AMEX are fighting a number of these cases now and fighting them hard.

 

I see Martel is subscribed to this thread and she is in the same or similar boat with AMEX. MIschon will cost them a pretty penny but they will be ready to throw money at this as they can't let it fail. There is a section in the Scrivener Opinion commissioned by Martin Lewis at Money Saving Expert on the current account bank charges which refers to the way Judges are ignoring consumer laws and also the EU directives which states clearly that the laws exist not to give banks and consumers a level playing field but to protect the consumer and the interpretation most favourable to the consumer should prevail.

 

I haven't attached it as don't want to confuse you and you have a decision to make but I can do so as it is worthwhile reading as Anthony Scrivener brings in the European Directive aspect of consumer legislation which is being totally ignored even by the Supreme Court.

 

I would hold steady here Zhanzibar. It's easy to lose your nerve in the face of such heavy duty opposition but something is amiss with their case or they would not have sent such a detailed and forceful Without Prejudice letter to you.

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  • 4 weeks later...

Must just join in to say as soon as I read this garbage on her WS re Gregorian etc my jaw dropped and the wonderful expression WTF fell from my lips. Just who, anwhere in the world, in any line of business uses the 204th day of whatever when writing a date. in either a personal or a commercial sense.

 

Complete and total hogwash but Ill give 'em a couple of points for a fresh approach at hogwasherry.

 

Yup and I too would be slightly suspect re a single poster but then Im just paranoid.

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Wow a load of us all pitched in at once with comments at the same time last night. I totally agree that s140 of the CCA is a powerful argument. amex is trying to pretend or hoodwink you into believing they can undermine the CCA. Just because they are a US company. They think they can avoid their responsibilities but Parliament intended UK citizens to be afforded protection from unscrupulous lenders - not that you'd realise that from some judges.

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  • 3 weeks later...

Just to add further to foolishgirl's post here are the full p46 details of costs capped in Fast Track. My understanding is it's Multitrack where the costs are unlimited.

http://www.justice.gov.uk/civil/procrules_fin/contents/parts/part46.htm#IDAMFTQ

 

And no they cannot claim costs that have already been dispensed with you'll need a copy of the court order stating the situation. as to the paperwork they need to be put to strict proof of your connection to these documents. And yes they are trying to confuse you.

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Sorry Zhan I missed your deadline. However paras 4 & 5 (of theirs) are utter gibberish. Particularly para 4 which says you signed in 2006 and then in the next sentence you signed in 2003.

 

There is only one way to establish the origins of this and that is to use the Civil Evidence Act to demand the original or a fully certified copy of the original is produced for inspection in court. S78 interpretations in the Carey case said it was OK for creditor to reconstruct basically to provide a copy for info purposes but if you look further the Judge said that a copy or the original is required in court cases or serious dispute.

 

That's for the next stage though.

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