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    • Good morning,    I just wanted to update you on the situation.    I have visits piling up with my current employment and they need doing before I finish at the end of this month.  I am moving to Wiltshire in 3 weeks for a new job helping care homes with their Dementia patients. I tried to work it out and at a guess I will be doing about 20-25,000 miles a year. So need a vehicle that can cope with that mileage, my old car would have done it easy but 🤷‍♂️ I have taken out a loan and got a friend to find me a reliable car that can cope with the miles and hasn't been written off in the past.   I phoned Adrian flux to see if I could use the last months insurance on a new car I have bought, the girl I spoke to phoned Markerstudy and asked them but they said no, my new car doesn't have any modifications.    I had an email from someone who saw one of my appeals for information, they live near the site of the accident and know a nearby farmer who has a security camera at his entrance that catches the traffic and specifically registration plates as he has been robbed before. They said they would reach out for me and see if he still has the data. Unfortunately it wont catch the scene of the crash.   The Police phoned me and said they were closing the report I made, even if they found footage of the vehicle at the time I said the actual incident would be my word vs theirs.  My first response was I am sure google maps would show that they turned around at that location which would verify my version of events, but upon reflection I do understand, I have seen people doing make up with both hands while driving, eating from a bowl steering with their knees and veering all over the place. I am sure some of these people go off the road and claim that someone forced them off.    Markerstudy phoned me yesterday to say that my car is now at Copart, the £80 tank of Vpower diesel was emptied on entry to the site for safety reasons, which I get but it sucks.  It is awaiting being assessed and shouldn't be too long, which is a relief.  I am really glad things do not seem to be going the way of the other stories and they seem to moving quickly.   However I was informed that my car was a structural write off before I bought it - this destroyed me, I was almost sick.  and this is going to affect any offer of money - after hearing the first statement this didn't affect me.   They need to wait for the assessor to check it over but it is highly likely to be written off and the maximum they can offer is £2300.  I was desperate for a car as I was working for an agency at the time, no work no pay, and did not do a vehicle check because I didn't know about them.  The seller did not tell me that it had been structurally written off, he told me that it had the front wing damaged while parked and was repaired at an approved repairer.  Markerstudy records state that it was sold at auction, no record of repair at an approved repairer.  I bought it bank transfer with hand written receipt.    It gets worse.    It turns out my airbags should of gone off. For some reason they are not working. I think we can figure out why.  If I had hit that car head on and had no airbags.    Some good news.    I can arrange a time with Copart to go and take my stereo equipment and any personal items that are left in the car only. I cant live without music and need quality sound, my speakers and amps are Hertz and JLaudio, (no I am not a boy racer with booming subs, I am an audiophile on a budget) I was really worried I wouldn't get them back so this is a huge relief for me. It is stuff I have built up over years of saving and collecting. Everything to do with the vehicle and mods I have declared need to stay to be assessed.   The accident has gone as a fault on my record, I have to remove 2 years NCB which means I still have some to declare which is good.  So it appears at this point that it may be resolved quickly, not in the way I was hoping, but not as bad as I presumed it was going to be based upon that tow truck drivers attitude and behaviour and the horror stories I read.   I am not going to buy the car back and try to make money with all the parts on it, I don't have the time or energy.   I may need an xray on my back and neck.  The whole situation has left me feeling physically sick, drained and I need it done.   The lesson learnt from this  -  My conscience is 100% clear, my attitude to safety and strong sense of personal responsibility - A rated tyres even if on credit card, brake fluid flush every year, regular checks of pads and discs, bushes etc, made avoiding what I believed to be a certain broadside collision possible.   Get a dashcam (searching now for the best I can afford at the moment)  -  Research your insurance company before you buy  -  Pay for total car check before you go and see a car and take someone with you if you are not confident in your ability to assess a vehicle.      Thank you to everyone here who volunteers their time, energy and information, it is greatly appreciated.  You helped my sister with some advice a while ago but we weren't able to follow through, she is struggling with long term health conditions and I ended up in hospital for a while with myocarditis, when I got out and remembered it was too late.  I am going to make a donation now, it is not a lot, I wish I could give more, I will try to come back when things are on a more even keel.    Take care
    • It seems the solicitor has got your case listed for this “appeal” but not for the Stat Dec(SD). You need to ensure you can perform your SD on the day. If you are able to make your SD in court, the situation you are in now is more straightforward than if you made your SD via a solicitor. You have been convicted of two offences (and two were dropped) via proceedings of which you were not aware. The way to remedy that is to perform an SD. No appeal is necessary (nor is it available via the magistrates’ court). If you are able to make your SD this is how I see it panning out: You will make your SD to the court. The court must allow you to make it as it will have been made within 21 days of you discovering your convictions. You will then be asked to enter pleas to the four charges again. At this point you should plead not guilty to all four but make the court aware that you will plead guilty to the speeding charges on the condition that the FtP charges are dropped. The prosecutor will be asked whether or not this is agreed. In my opinion the overwhelming likelihood is that it will be. If it is you will be sentenced for the two speeding offences under the normal guidelines. In the unlikely event it is not accepted,  the speeding charges will be withdrawn (they have no evidence you were driving). You have no viable defence to the FtP charges and so should plead guilty. This will mean 12 points and a “totting up” ban (as you have already suffered). You can present an “Exceptional Hardship” argument to try to avoid this (explained below).   Because of this, I don’t see any need to make an argument to ask to have any ban suspended (pending an appeal to the Crown Court) unless and until you are banned again. The only reason I can think the solicitor suggested this is to secure a (Magistrates')  court date. I was surprised when you said you had an appointment so quickly; a date for an SD usually takes longer than that. However, if you can use it to your advantage, all well and good. I can’t comment on the argument that the two speeding offences were committed “on the same occasion” as I don’t have the details. That phrase is not defined anywhere and is a matter for the court to decide. It’s an interesting thought (and only that) that such an argument could equally be made for the two FtP offences. If the requests for driver’s details arrived at your old address at the same time, with the same deadline for reply, it could be argued that you failed to respond to them both “on the same occasion” (i.e when the 28 days to respond expired) and so should only receive penalty points for one. Hopefully you won’t need to go there. I think you have information about avoiding a “totting up” ban. But here’s the magistrates’ latest guidance on "Exceptional Hardship" (EH) which they refer to: When considering whether there are grounds to reduce or avoid a totting up disqualification the court should have regard to the following: It is for the offender to prove to the civil standard of proof that such grounds exist. Other than very exceptionally, this will require evidence from the offender, and where such evidence is given, it must be sworn. Where it is asserted that hardship would be caused, the court must be satisfied that it is not merely inconvenience, or hardship, but exceptional hardship for which the court must have evidence; Almost every disqualification entails hardship for the person disqualified and their immediate family. This is part of the deterrent objective of the provisions combined with the preventative effect of the order not to drive. If a motorist continues to offend after becoming aware of the risk to their licence of further penalty points, the court can take this circumstance into account. Courts should be cautious before accepting assertions of exceptional hardship without evidence that alternatives (including alternative means of transport) for avoiding exceptional hardship are not viable; Loss of employment will be an inevitable consequence of a driving ban for many people. Evidence that loss of employment would follow from disqualification is not in itself sufficient to demonstrate exceptional hardship; whether or not it does will depend on the circumstances of the offender and the consequences of that loss of employment on the offender and/or others. I must say, I still do not understand what the solicitor means by “As a safeguard we have lodged the appeal and applied to suspend your ban pending appeal due to the time limit for being able to automatically appeal without getting leave of the Judge.” When they speak of “leave of the judge” I assume they mean they have lodged an appeal with the Crown Court. I don’t know what for or why they would do this. It seems to follow on from their explanation of the “totting up” ban. If so, I’m surprised that the Crown Court has accepted an appeal against something that has not yet happened. But as I said, i is no clear to me. Only you can decide whether to employ your solicitor to represent you in court. If it was me I would not because there is nothing he can say that you cannot say yourself. However, I am fairly knowledgeable of the process and confident I can deal with it. That said, I do have a feeling that the solicitor is somewhat “over egging the pudding” by introducing such things as appeals to the Crown Court which, in all honesty, you can deal with if they are required. I can only say that the process you will attempt to employ is by no means unusual and all court users will be familiar with it. I can also say that I have only ever heard of one instance where it was refused. In summary, it is my view that it is very unlikely that your offer to do the deal will be refused. If it is accepted, you may be able to persuade he court that the two speeding offences occurred "on the same occasion" and so should only receive one lot of points. Let me know the details (timings, places, etc) and I'll give you my opinion. Just in case your offer is refused, you should have your EH argument ready. Whether it's worth paying what will amount to many hundreds of pounds to pay someone to see this through is your call.  Let me know if I can help further.    
    • This must be part of the new tactic from Evri.  They know they are going to lose. They take it to the wire and then don't bother to turn up in order to save themselves costs and of course they don't give a damn about the cost to the British taxpayer and the extra court delays they cause. This is a nasty dishonest company – but rather in line with all of the parcel delivery industry which knows that their insurance requirements are unlawful. They know that their prohibited items are for the most part unfair terms. They know for the most part that a "safe place" is exactly what it means – are not left on somebody's doorstep in full view. They know that obtaining a signature means that they have to show the signature not simply claim that they received a signature. They are making huge profits especially from their unlawful and unenforceable insurance requirement. Although this is less valuable than the PPI scandal, in terms of the number of people who are affected nationwide, PPI pales into insignificance. I hope the paralegals working for Evri are proud of themselves and they tell their families what they have done during the day when they go home.
    • Your PCN does not comply with the Protection of freedoms Act 2012 Schedule 4 Section 9[2][a] (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The only time on the PCN is 17.14. That is only  a time for there to be a period there would have to be a start and and end time mentioned. of course they do show the ANPR arrival and departures  times but that is not the parking period and their times are on the photographs not on the PCN. They also failed to comply with S.9[2][f] as they omitted to say that they could only pursue the keeper if they complied with the Act. That means that they can only pursue the driver as the keeper cannot be held liable for the charge. As they do not know who was driving and Courts do not accept that the driver and the keeper are the same person they will struggle to win. Especially as so many people are able to legally drive your car and you haven't appealed giving them no indication therefore of who was driving. Small nitpicking point-the date of Infringement was 22/04/2024. They appear to be saying that they can charge an extra amount [up to £70 ] if they have to use a debt collector. You do not have a contract with a debt collector so they cannot add that cost. You paid for four hours so it can only be the 15 minutes they are complaining about. You are entitled to a ten minute minimum grace period at the end of the parking period which would be easier to explain if the car park had been bigger. However if you allow for two minutes to park and two minutes to leave that gives you one minute to account for. Things like being held on the way out by cars in front waiting to get on to Northgate or even your own car being held up trying to get on to Northgate at a busy time. then other considerations like having to stop to allow pedestrians to walk in front of you or being held up by another car doing a u turn in front of your car. you would have to check with the driver and see if they could account for an extra one minute things like a disabled passenger or having to strap in a child . I am not advocating lying since that could lead to serious problems [like jail time] but there can be an awful lot of minor things that can cause a hold up of a minute even the engine not starting straight away or another car being badly parked as examples. Sadly you cannot include the 5 minute Consideration period as both IPC and BPA fail to comply with the convention that you can include that time with the Grace period.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sagaloo vs LloydsTSB * WON *


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The District Judge will be in court tomorrrow and will hopefully be reviewing my case. I was thinking of faxing this amended letter (usually used re: stays) to encourage the Judge to set a hearing date sooner rather than later.

 

Does anybody have any comments - i would like to fax it off tonight.

 

To the Court Manager

 

 

I would be grateful that when passing my file to the District Judge you could bring to his attention the following issues.

 

My claim was originally filed on the 4th July 2006. The defendant’s solicitor completed their Allocation Questionnaire stating they would be unavailable for the whole month of September. In addition, they requested one month to attempt settlement.

 

On the 7th September I received a standard order for stay for settlement with consent of all the parties (stayed until 5th October 2006 with action to be taken on or before the 19th October 2006). During this period I have contacted the defendant’s solicitor on numerous occasions both by telephone and letter. Their verbal response has always been that they are awaiting receipt of their client’s instructions. With hindsight I believe their request for settlement has simply been a delaying tactic.

 

Although I realise that it is at the District Judge’s discretion as to when a case is heard I would be grateful if consideration would be given to hear the case at the earliest opportunity so that my case is provided with a fair and public hearing within a reasonable amount of time (in line with European Convention on Human Rights Act 1998 Art 6.1). Further, I believe that the defendant had no intention to discuss settlement during the period of the order for stay and that they were simply trying to wear my claim out in the process. To date, written requests sent to the defendant’s solicitor asking for explanations as tor why the defendant has not attempted settlement within the time allowed by the stay (despite the request by the defendant for additional time) have not been acknowledged.

 

I would therefore request that my case is allowed to proceed speedily so that a just settlement may be obtained by the parties in this case. There is no complicated issue of law. The common law relating to contractual penalties is settled law since the late 1800s and has been reinforced as recently as the Unfair Terms in Consumer Contracts Regulations 1999 which is itself the result of a European directive.

 

In addition, I am aware that Lloyds TSB has already settled 22 or more similar cases. I have attached a list of the cases. In most of these cases Lloyds actually filed defences and returned allocation questionnaires, obliging the claimants to do the same. However, in every one of these cases, Lloyds TSB settled prior to hearing. In addition, Peter MacNamara (Head of Personal Banking, Lloyds TSB) stated in a Radio 4 interview that Lloyds was making big profits out of its default charges and that this money was being used to fund free banking for its customers. The Claimant can supply a copy of this recording if the Court wishes.

 

Although the sum claimed may be insignificant to the bank it is not insignificant to me. Should the hearing date be set for some time in the future my ability to recover my money will be delayed while the defendant will not be prevented from levying its charges or interest on debt comprised of those charges. Therefore any delay in setting a hearing date has the effect of favouring a powerful, well resourced institution. In addition, any delay provides an opportunity for the defendant to close my account and to remain at liberty to enter my name on the default register in respect of unlawful penalty charges which are unpaid by their customers. The banks have direct and privileged access to this register. Any default entered remains on the register for a period of six years and I would find it impossible to obtain credit at normal rates if at all. I therefore believe that any delay in securing a hearing date will potentially result in great financial difficulty for me and yet be insignificant to the bank; indeed any delay in obtaining a hearing date would be supportive of the bank’s litigation strategy which appears to be to take the claimant to the door of the court and then settle at the eleventh hour.

 

Ultimately any delay in securing a hearing date will favour the defendant by delaying the claimant’s pursuit of a legitimate remedy without placing any restrictions upon the banks activities which the claimant submits are unlawful and / or retaliatory.

 

If the court is unable to set a hearing date within a very short timescale I would respectfully request that the court issues the following injunctions:

 

1) The defendant is prevented from applying further penalty charges to my account until this matter is settled. Please note, I have already incurred in excess of £1,000 additional penalty charges since my claim was originally submitted in July 2006. As a result my child benefit and CSA payments have been swallowed for the last 3 months by bank penalty charges and have therefore been unavailable for the purposes for which they were provided.

2) The defendant is prevented from applying interest charges to any outstanding amounts which are comprised of penalties until this matter is settled.

3) The defendant is prevented from closing my account until this matter is settled.

4) The defendant is prevented from making an entry on its own systems or from communicating any similar information to any third party about this matter insofar as it relates to penalty charges until this matter is settled.

5) The defendant removes any derogatory entry on its own records insofar as it relates to penalty charges.

6) The defendant arranges the removal of entries from the records on any third parties to whom it has previously communicated information insofar as it relates to penalty charges.

 

I also respectfully request:

 

1) That these injunctions remain in place until the settlement of my claim.

2) Should my claim proceed to a hearing that a decision should be made at the hearing as to whether these injunctions should be made permanent.

3) Should the matter not proceed to a hearing because the defendant decides to settle outside court, that these injunctions should become permanent.

 

 

If the court accedes to my request to set a hearing date at its earliest convenience I respectfully request that the case be allocated to the small claims track but that the defendant be ordered to make standard disclosure. It is submitted that an order for standard disclosure will greatly assist in bringing this and other similar claims to a speedy and just conclusion. Further, I believe the matter is suitable for the Small Claims Track as it involves no issue of law – the law is already well established in this area. It only involves questions of fact – in particular the true costs of the defendant’s default charges system. The OFT has already formed its conclusion about this. Standard disclosure will put the matter beyond doubt. As I rely upon the defendant as my fiduciary it is clear that they have a duty to act in utmost good faith in relation to their conduct of their contract with me. I submit that they have not acted in good faith in relation to me in the matter of penalty charges.

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that looks good to me......has an admin/mod had chance to look it over for you ? I'm only saying that as a trained eye would pick anything out..........I only have the experience I've built up on here so don't trust me !

good luck though....

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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Well worth sending I think. Don't expect a hearing any sooner than around December time though (depending on your location), they certainly won't prioritise your case - it'll have to wait in the queue with all the rest of the small claims backlog. That said, it should certainly sway the judge away from issuing further stays, plus it brings the issue of the banks blatantly abusive stratagy to the courts attention.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Called SCM yesterday and was told still no instructions from client and person dealing with it was away from the office.

 

Called today (just now) and was told they did have instructions and they would be writing to me in the next 3 working days.

 

I told the person on the phone that if I do not receive any correspondence within the next 3 working days, I will be photocopying all of the correspondence that I have sent to them (and which todate has not been acknowledged in writing by SCM or Lloyds) and will send it directly to the Chief Executive's office of Lloyds TSB plc.

 

I will definitely do this if I have not received anything by Wednesday morning. Perhaps that way, this ridiculous situation of a major corporation abusing the legal process will be reconsidered (or at the very least the CEO's office is likely to become very busy if others follow suit)! That may make the bank sit up and rethink its corporate responsibilities to all of its stakeholders.

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I've tried writing to the CEO a couple of times. It just gets opened by a lacky and sent straight to the service recovery department (aka customer care) and then you get the usual patronising "sorry your not happy" drivel from one of their lot, usually Martin Orton.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hmmm .... but I might ask him to comment on how he thinks his top 10 ethical investors might respond to the way in which Lloyds appears to be dealing with this issue in a very unethical and non-transparent way. I am sure his customer service team will not know how to field this. I might just include a list of names, direct line telephone numbers and addresses, suggesting that if I don't get an answer directly from the horses mouth then I will make contact with the SRI (socially responsible investment) analysts at each of Lloyds' major institutional investors to canvass their views on lloyds approach to this issue.

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Go for it. Sounds like you've got some good idea's. Its not going to do any harm anyway and the more pressure we can put on them, from whatever angle, the better.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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I left a "pointed" message on the cheif execs voice mail and politely asked for him/her to phone me back..that was on Friday !

I'll try again on Monday......

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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Freebird

 

I would be amazed if you had been able to leave a voice message direct to the Chief Executive, particularly if you are not sure whether he is male or female.

 

For your information, the following executive board directors (incl. biogs) would be the most obvious choices to complain directly to if you can manage to navigate your way through all of their gatekeepers. Correspondence I would imagine should be directed to their Head Office: 25 Gresham Street, London, EC2V 7HN. Switchboard: 020 7626 1500.

 

My letter if nothing received from SCM by wednesday morning is likely to go to all three of them!

 

J Eric Daniels, Group Chief Executive

Joined the board in 2001 as group executive director, UK retail banking before his appointment as group chief executive in June 2003. Served with Citibank from 1975 and held a number of senior and general management appointments in the USA, South America and Europe before becoming chief operating officer of Citibank Consumer Bank in 1998. Following the Citibank/Travelers merger in 1998, he was chairman and chief executive officer of Travelers Life and Annuity until 2000. Chairman and chief executive officer of Zona Financiera from 2000 to 2001. Aged 55.

 

Michael E Fairey, Deputy Group Chief Executive

Joined TSB Group in 1991 and held a number of senior and general management appointments before being appointed to the board in 1997 and deputy group chief executive in 1998. Joined Barclays Bank in 1967 and held a number of senior and general management appointments, including managing director of Barclays Direct Lending Services from 1990 to 1991. President of The British Quality Foundation. Aged 58.

 

Terri A Dial, Group Executive Director, UK Retail Banking

Joined the board in June 2005. Served with Wells Fargo in the USA from 1973 to 2001 where she held a number of senior and general management appointments before becoming president and chief executive officer of Wells Fargo Bank in 1998. A non-executive director of the LookSmart Corporation. Aged 56.

 

Also worth checking out their corporate responsibility section on their investor website - they make interesting claims about how they create value for their customers and how they behave in a responsible manner - not that any of their customers using this site will recognise their description of how they do business!!!!

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wel I didn't ask the switchboard for that info she just volunteered to put me through to the voicemal, a woman's voice came on and then I left the message so it could have been a woman C/E or a P/A but either way I left a message, hoping that it would get to the right person..if you read my thread, you'll see that I was clutching a straws yesterday and after about my 20th phone call, any words of help seemed good !!!!!!

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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ps..ta for all that info, I might just fax them all on Sunday..I'll see what side of othe bed I get out of...lol.....and take my pick....

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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I suspect you were probably just directed to the lacky that GaryH mentioned above.

 

I wouldn't put it past Lloyds to set up an anonymous voice message purely for use when they can't fob enquirers off any longer - its probably located in the directors' carpark!!! or one of their "offshore" call centres!!

 

It will be interesting to see if you get any response.

 

Good luck, in the meantime have a good time on your daytrip tomorrow!!

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Well I've got two imaginary letters winging thier way to me now and 1 C/E phone call so I bet even if I was fortunate enough to be going on a two week holiday, I'd still have no response.........

 

back to faxing on Sunday !

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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Freebird - can I ask something stupid?

 

If SCM are supposed to have written these letters are they saying they are lost in the post?

 

If so, can't you request they go to your file and fax or email you an electronic copy - I would have thought that given their track record to date the postal service between you and SCM would appear to be (suspiciously) unreliable. I know you have said you don't have a fax machine at home but I think Staples may provide a fax receiving service.

 

I would say to SCM that if they have already written and posted (and therefore would have expected you to have received a copy by now) that there wouldn't be any problem with them providing you a copy by some other means.

 

Or am I being stupid?

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I asked the same question of a somewhat " irritable " Mr. Thomas who just kept talking over me yesterday ! he wouldn't let me speak and when I tried to talk he said stop shouting at me..I wasn't, I was just trying to get a word in edge ways........When I sent the faxes I asked Staples if they would keep any replies for me and phone me if one came through, but they haven't.......

SCM won't disclose their email addy and I've google searched to no avail.........

I even told him I'd send him the money to send it by courier and he then went on again about not taking instructions from me !!!!!!

He wasn't budging and just said I'd have to wait.............

When I first chased up the 1st. letter he just said ok then...you trace it with Royal Mail......but if you remember they weren't even accurate with the posting date, first it was the Thursday, then the Friday then they addmitted it wasn't sent until the Monday !

This recent one is supposed to have been sent out Tuesday gone...but he also said that it went to their infamous "clearing dept" first !!!!

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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Its Eric Daniels by the way. Thats the big, big cheese. A yank, apparently. I think you'd have to penetrate quite a few layers of BS merchants before anything was actually read/heard by him though.

 

(no offence meant to any of our trans-atlantic cousins of course)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Freebird

 

Surely the point is that if SCM are trying to write to you it is because their client has instructed them to do so. If the methods they are using to pass on their client's instructions to you are flawed don't they have a duty of care to their client to ensure that client instructions are passed to you.

 

Therefore, aren't SCM failing their client - if you provide them with alternatives which are more likely (given track record) to ensure you receive their client's instructions (namely, email or fax) I don't see how SCM can complain. Yes, they are there to take their client's instructions and not yours but surely they are failing their client if they are unable to communicate with you.

 

Perhaps you should ask them whether their client has prevented them form communicating with the claimant in any other way than by letter and if so what is the policy should letters get lost in the post. I would ask them to confirm their response in writing.

 

I will be calling on Tuesday (if my letter is to be here by Wednesday) to ensure it has been written, posted and will be asking for a faxed copy on the basis of the logic I have outlined above - given your experience I will be doing all that I can to prevent SCM's obvious stalling tactics.

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as crazy as it seems saga, I've even priced the fax machines so I can get one here at home !!!!!!!

and the cheapest I've seen so far is Comet or Currys for £39.........................

It's just so impersoanl using a Store's fax and then waiting on a reply...I don't know anyone personally who has one either so I'm going to try and get one !

I've been otherwise occupied in Hospital all day today ( see my thread) so SCM have been very far from my mind.........

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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Nothing as yet - will see if anything arrives in post tomorrow as that will be 3 working days as promised by SCM. If nothing, I will call SCM and if all else fails letters will be sent on Thursday. Also waiting to hear back from the Court as my papers were put before the District Judge last Tuesday - the Courts said it might take a week before they get through the backlog.

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Received offer letter from SCM this morning with the usual strictly without prejudice, confidential & priviledged.

 

Incl. bank charges and statutory interest. Ignores £10 Data Protection Act request fee, no mention of the fees which incurred since claim - which I know they are not obliged to pay but I will include in my response indicating (again) I will raise a new claim.

 

The interesting point is that they have not included the interest amount calculated in the original spreadsheets representing the amount of interest charged as a result of the fee being taken. Does anybody have a suitable response to this (it is in the region of £500)? SCM say: "In addition, we see that you are claiming interest on interest and believe that you are unable to do this."

 

Also includes usual review of account and full and final settlement. Also says they will pay directly into my account - I have already told them I don't want them to do this. If they offer to settle can we specify how they pay?

 

Any views /comments?

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You're perfectly entitled to claim any interest that has been levied on top of an unlawful charge, and you need to assert that in no uncertain terms. They're trying it on a bit, they just want the last word as per usual.

 

As I understand it, you can have the money paid to you however you request it. Its your money, they have no right to dictate the form in which it is re-payed.

 

As for conditions, as you are probably aware, they have no right to try and impose them and you are not under any obligation to accept them. The more of us who refuse to be bound by the unfair and unreasonable conditions they try to impose the better. Having said that, it will delay your settlement, so its your decision.

 

Here's the letter I sent refusing the conditions; http://www.consumeractiongroup.co.uk/forum/lloyds-bank/7744-garyh-lloyds-tsb.html#post196108. In hindsight though, I probably should have elaberated a bit on why I considered the conditions unnaceptable, although this is by no means a necessity.

 

This letter, by Bean, may also be of use to you and I'm sure he would'nt mind you using any parts of it that are appropriate for your situation; http://www.consumeractiongroup.co.uk/forum/lloyds-bank/4887-beans-timeline-joint-acct-4.html#post177819

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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