Boo VS Halifax

[BooCub]

(this is a re-post from the welcome forum to here)

 

Hi to everyone on this wonderful website.

I thought I would share with you all how my claim is going against the Halifax bank for just over £2k of charges that have been levied against me in the last 6 months (some charges levied because there was no funds for them to take a previous charge.. grrrr)

 

I went ahead this week with the request for disclosure uner the Data Protection Act for my charges, took the letter plus ID into the branch as requested, had it copied and stamped and paid the required fee... so far ok.

 

Went to use a cash point to withdraw £10 today (Saturday) to get a message saying available funding, £0, and to discuss my account with the branch.

Went into the branch in Aldershot, gave my details, and was politely informed as I was one of the people that was undertaking action against the bank, that my business was no longer wanted and my accounts have been frozen.

Upon asking for the cash that was in the account at the time of freezing, having just got paid; I was told to ring head office on a week day to discuss the moving of my account to another bank...

 

How can the bank treat its customers in this way???

I have been with the Halifax bank now for 19 years, even know most of the staff by name, yet a decision has been made on high to remove me from their customer base before I have even made any action, apart from the Data Protection Act letter.

 

I've now started the opening of another account with another bank and the tedious task of moving all my day to day banking, informing creditors and other institutes and cancelling DD's to ensure I can continue to live.

 

I don't have any polite words for the way the Halifax treats its customers, so I wont say any, but I look forwards to hearing back from them soon as to my case.

 

Take care everyone and hope every single person here gets every single penny the banks have taken, the more that do it, the better.

 

Yours

David.

 

 

Addend:

I have called the Halifax customer support team today (2nd July), to be informed they do not work on a Sunday; however the lady I spoke too has said that the reason for the freeze is to do with the way I have managed my account and nothing to do with any action I am taking against them; and therefore the branch colleague was wrong to imply that it was.

 

However, she has agreed that once a 'move' request from my new account with another bank has been recieved, all my DD's, SO's and bill payment details will be sent and any money in my account that is left after paying my overdraft will be transfered electronically.

 

It seems a little too co-incidental to myself that the bank should freeze me shortly after recieving a standard form letter for data, but Halifax are addament that it was purely down to my mis-administration and the fact that I have been over my overdraft more then 50% of this year (which is 100% to do with their own charges)

 

My new account with the Natwest should be ready Tuesday, and I have given them permission to do the move for me, so now I wait with baited breath to the Halifax's news, only 38 Days left for them... hehe....

 

[thewifeandI]

I thought that they had to give you 30 days notice unless specific fraud / money laundering type activity was suspected. I can't see how they can legally block access to YOUR money that they are holding.

[BARRY M KENT]

Just Starting With A Claim For My Wife As Well As Mine So We Are Taking On Two Banks Wish Us Luck If Successful Donation On Its Way

[BooCub]

HI, its starting to get a bit silly for me....

 

So far the Halifax bank have suspended my account (they are refusing to call it a freeze now) and are allowing only essential services such as rent to be processed, denying everything else and charging for them...

 

 

Got the reply to the data protection act letter today, along with statments going back to 16th Jan 2006...... Im sure i have been with them for about

19 years..

 

Rang them up on the customer call number... cant talk to anyone directly but i can dictate an email for them to send to the branch requesting the rest of the information... but whilst looking, customer service lady informs me the account only goes back to 16th Jan 2006 and that was the first statement date she has.

 

:o~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Have been informed that all she can do now is email the branch manager and he can call me to discuss this, but cant promise when..

 

ARGGGGGGGGGGGH!!!!!!!!!!!!!!!!!!!

 

Where do I go from here? Is there another letter I should send about this??

 

Please help.....

[BooCub]

Hi there, can i bump this one for some advice please...