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    • Hello,

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I need help with argos please, ive been argoosed !


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Just re-read your letter and I hope you don't think I'm too picky.:)

I have highlighted some bits in blue that I think shouldn't be there and the bits in red is just alternatives or punctuation

 

Dear Customer Relations, Dear Sir/Madam

 

Order Number: 77******

 

I am contacting you today further to my telephone conversations with your department on 05/02/2010 and 08/02/2010.

 

I ordered a Servis washing machine from your company sometime in January 2008,(Full stop here) As you will see from the notes relating to the above order number I have had numerous failures and damaged appliances delivered to me.

The latest replacement for the item I ordered from your company that was sent to me has again failed. On speaking to a manager by the name of C***** I was informed that I needed to provide an engineer’s report to detail a manufacturing fault/inherent fault with the appliance in order to be entitled to a refund.

 

I have now had an engineer inspect the machine and he confirms that the part that has failed is due to a manufacturing/inherent fault with this appliance and informed me that this brand suffers with this fault very often. Please find a copy of the report enclosed with this letter.

 

I request a refund offer for this appliance and compensation seeing the repeated replacements all either failed or were damaged. I also seek reimbursement of my costs of laundry and engineer’s report which are detailed below.

 

Proposed Refund amounts.

 

Washing machine purchase price £179.99

Laundrette costs washing/drying £ 36.00

Engineers report £ 20.00

 

 

 

While my current machine does not dry clothes, it is impractical to try and carry home 5 large sacks of wet washing from the launderette along with three young children, so is quite necessary.

 

 

I would like to refer you to the following section quoted from the “SALE OF GOODS ACT 1979 as amended.

 

 

14. Implied terms about quality or fitness

 

(1) Except as provided by this section and section 15 below and subject to any other enactment, there is no implied term about the quality or fitness for any particular purpose of goods supplied under a contract of sale.

 

(2) Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.

 

(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.

 

(2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

 

(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,

(b) appearance and finish,

© freedom from minor defects,

(d) safety, and

(e) durability.”

 

 

As it goes, (IMHO) it's not a bad letter. Short is always better (one of my many failings) You got to the point.

 

It's just a case now of send it and see what they offer.

 

 

 

Edited it :) Cheers for the pointers :D

 

Going to get it sent tomorrow, recorded post :) Will see what they offer an if they start to be a pain in the back end I shall send letter to the person put above :)

 

cheers all

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  • 1 month later...

Argos agreed to refund the full price of the machine, £179.99, laundry costs and £50 compensation (good will) Cheek !

 

Anyway, you would think that would be that ! NO such luck !

 

 

originally agreed this on 8/2/10 .... was told cheques were raised.... I informed them that they needed to be made payable to my brother... as my bank account is in dispute and the money would not actually reach me, my brother is also the person who paid for the machine originally...

 

They took his details, and said not a problem.

 

10 days later i receive a cheque, in MY name ! so, phone argos and they deny that they said they would send them in my brothers name.... after going through to the manager i had spoken to before... she then agrees that they did agree to this prior.... and re-issues the cheques...

 

Cheques arrives, in MY name again ! FFS... by this time i am losing my patience.... Call again and am told it was an admin error in finance.... they will issue the cheques again in the right name... this was beginning of March...

 

NOTHING yet !

 

Called them today and they are doing a "Chase up" on the cheques and will get back to me.

 

 

would it be worth filing a money claim ? I have waited over 5 weeks now for this refund...... You would think a company as large as argos could at least get this right after all the other issues :(

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Are you close to an Argos store? If they still haven't send out the damn cheque you might be able to get the £179.99 refunded as cash if you demand it on the phone (If they do agree you MUST take in ID).

 

With regards to raising an MCOL they have provided you with the money, and could easily say that admin stopped it for fraud prevention reasons. So I don't believe a claim would help, instead try the above..

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Are you close to an Argos store? If they still haven't send out the damn cheque you might be able to get the £179.99 refunded as cash if you demand it on the phone (If they do agree you MUST take in ID).

 

With regards to raising an MCOL they have provided you with the money, and could easily say that admin stopped it for fraud prevention reasons. So I don't believe a claim would help, instead try the above..

 

 

Never thought of a store refund, there are a number of stores around me :)

 

with regards to MCOL, could that be the case even though I the manager had told me that the cheques had been issued.... on about two occasions since and said that they have had to stop one set of cheques as they did not come, what if they were just not sent ? lol

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Well IMHO if you did MCOL and did win, they could still just send cheques out in your name :/

 

Argos direct can authorise a store to provide a cash refund, ID is essential, the compensation would most likely still come as a cheque but you can ask.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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anyone got a email for ceo or telephone number ?

 

Just called to chase this up, to be told exactly the same as i have been told for the past 4 weeks !!!!! "were looking into it" .... then when i say i deem this as theft, they say "not at all mr xxxxx" and hang up !!!

 

Also asked for cash store refund, to be told thats not going to happen as I did not pay by cash..... ! i really do not see how that is relevant here, as was paid by card and they are meant to be sending cheques.... !

 

 

Sick of this now....

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no email or telephone number unfortunately (Its even missing from the employee phonebook). Letters addressed to the below should get a response though

 

Sara Weller, (Managing Director)

Argos Ltd.

489-499 Avebury Boulevard,

Milton Keynes,

MK9 2NW.

 

Greg Ball (Managing Director)

Customer and Financial Services

489-499 Avebury Boulevard

Saxon Gate West

Central Milton Keynes

MK9 2NW

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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no email or telephone number unfortunately (Its even missing from the employee phonebook). Letters addressed to the below should get a response though

 

Sara Weller, (Managing Director)

Argos Ltd.

489-499 Avebury Boulevard,

Milton Keynes,

MK9 2NW.

 

Greg Ball (Managing Director)

Customer and Financial Services

489-499 Avebury Boulevard

Saxon Gate West

Central Milton Keynes

MK9 2NW

 

 

Cheers for that :)

 

Its now been escallated again, to a senior manager who cant understand why there has been such a delay.... if even a senior manager cant understand it, no wonder the lower mangers dont know what to do lol

 

She has asked that I give her until tomorrow to get back to me as she has too look into this, and chase up finance etc.

 

I shall wait until tomorrow, then type off a letter and send to each of those above :p

 

I told this senior manager that I will now never deal with argos again, and hinted that I feel the £50 "goodwill gesture" is now laughable considering the extra month of hassle I have had.... to be told, that any extra would only be issued in vouchers...! what fooking use are they to be, I never want anything to do with these fookers again.

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I do apologise if you feel that way, there are a few of us out there who do know what we are doing, and are willing to help.

 

Its been a week since your post, just checking up to see if you managed to get things sorted in the end?

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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I do apologise if you feel that way, there are a few of us out there who do know what we are doing, and are willing to help.

 

Its been a week since your post, just checking up to see if you managed to get things sorted in the end?

 

 

Ello bud

 

Got a refund in store in the end, then got home and phone rings "argos customer safety dept, can I speak to mr **** please"

 

I answer, yes speaker...

 

"we can see on our system you have received a refund for your washing machine that you purchased recently, but you still have the machine"

 

I answer, yes I do still have the machine because this is not the machine the refund is for !

 

 

God do these people get anything right ! lol turns out, they had refunded on the account of the newest machine ! so no doubt, "when" this one breaks Im going to be told I have had a refund !

 

Cheers for all the help guys :)

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  • 3 weeks later...
HI all, im new to the site. Like to say hello first and thank everyone in advance for a great site:)

 

 

 

right, long read warning lol

 

the story is..!

 

got a washing machine back in November 2007, machine was damaged by there driver... so got a replacement, this one turned up damaged.. 3rd machine, turned up damaged.. got a 4th one, was damaged.. got a small amount of money back (£25 i think) to keep this one.. 01/01/08 this machine breaks... had to wait 2-3 weeks for a new machine !

 

heres the letter i sent them:

 

23 January 2008

Reference: Order Number 77******

Customer Service Manage

489-499 Avebury Boulevard,

Milton Keynes,

MK9 2NW.

 

Dear Customer Service Manager,

 

SUBJECT: COMPLAINT

 

I have to write this letter with great regret, I feel I have no other choice now. I purchased a washing machine from your company in November 2007, the washing machine turned up on the correct day but much earlier than our allotted delivery time slot of 12-3 I believe. The delivery driver left the machine with my disabled next-door neighbor completely blocking her hallway.

 

When I returned from shopping at about 1030 on the day of delivery I had a card in the letterbox saying the machine was next door. I knocked to find the machine blocking her hall way as above, I then had to call your customer service number at excessive cost to me as I only have a pay as you go phone; to get your driver back to move the machine to my property. I could not move the machine as I have a back problem resulting from shattering 2 vertebra's in a car accident in 2002.

 

Upon the driver returning his first words were “if you had answered your f**king phone you would of known we were here”, Firstly this is totally unacceptable and quite frankly rude. To which I replied, “the number you have is my brothers, who will be here for 12 to let you in had you got here when you were supposed to”. Your driver then said “do you want this f**king machine moved or not”, He then grabbed the machine by the packaging straps very aggressively and banged the machine off a radiator and the staircase post. When I unpacked the machine, I found it to be damaged (dented) that in my opinion was caused by your drivers neglect to my property.

 

On calling the customer service line again, costing me more money. A replacement machine was arranged for about 2-3 days later, this machine also turned up damaged. I then had to call in again, yet more cost to me (at this point had cost me £25 in call time credit) to arrange delivery of yet another machine. This machine was delivered and on first inspection looked ok, then I looked closer and found the plastic panel where the control buttons are on the front to be cracked. I called customer services again and was advised that you had no more of the model I have, and could not replace it. In the end after much discussion about different machines, I kept this machine and was given a £25 refund by cheque to compensate for a damaged machine.

 

On 1st January 2008, this machine broke; one of the plastic tumblers inside the drum broke off from the drum. This time, due to having no phone credit I emailed your company (your Ref: ARG2580626X) on the 02/01/2008. I received a reply on 04/01/2008 telling me that this machine was over 30 days old and that an engineer would have to come out and then I would have to wait another 7 days for a report, Now im pretty sure that this final machine was not outside the 30 day period so the information was wrong. Furthermore, I had asked for a manager to contact me on my phone as I had no way to call your company in the first email; of which im still waiting for to date.

 

I then replied to this email on the same day, I then did not receive a reply until 13/01/2008, which I find totally unacceptable (ref ARG2601934X). This reply again, told me to call in to arrange a replacement this time; even though I had already told your company that I have no way to call in. I did call in, and arrange for another new machine. This machine was delivered on 21/01/2008, a whole 19 days since I had contacted your company.

 

The delivery time agreed on the phone was between 0700-0900; we waited in until 0930 but had to leave to go to college. The driver called me at 0950 to say that he was on his way, when told they should have been there before 0900 he then proceeded to argue with me that it was not possible I was told that. I then terminated the call; luckily my brother has a key for my property and come over to take delivery.

On inspection of this machine everything looks ok im pleased to say.

 

Now this has cost me unacceptable costs from using a launderette and transport costs to and from the launderette, also damage to some of my clothing from the machine when it broke.

 

I will break down what costs we have incurred due to this delay and unreliable goods.

 

Launderette costs.

 

Each wash load costs £4.00 x 2 loads a day = £8 per day.

Each drying load costs £0.50p per load (half load of washer) x 4 = £2 per day.

Transport by bus £1 each x 2 each way = £2 x 2 for return = £4 per day

 

Total = £14 per day extra costs.

 

We had to do this for a total of 18 days (Machine broke on 01/01/2008, we went to the launderette on 03/01/2008 up to 21/01/2008 a total of 18 days)

 

£14 per day total costs x 18 days = £252.

 

This total is not including the phone credit I have used to contact your company about problems that should not of happened, Had the delivery driver for the first machine done his job correctly then its very likely my machine would not of been damaged so all these other problems would not of occurred.

 

I feel we should be compensated the extra costs we have had to pay out due to gross incompetence of Argos in this instance. We are very sad that a company so large and well known as Argos has treated us in this manor when we spent our money with you.

 

We feel very very let down and will think long and hard before we purchase anything from Argos in the future.

 

 

 

 

 

Sincerely,

 

**** *******

 

 

Received this today of the cheeky fookers....

 

 

Thank you for you recent letter.

 

I was very concerned to learn of the difficulties that you have experienced with out delivery personnel. On behlaf of Argos transport department I would like to take this opportunity to express my sincere apologies for any distress this incident has caused.

 

Our drivers are trained to privide a consistently high level of customer service and if we receive any information to the contrary, we consider it to be extremely serious...bla bla bla...

 

In light of the current situation I can offer gift vouchers to the value of £20.00 as a gesture of goodwill. Any increase on this amount would have to be fully substantiated with relevant supporting documentation detailing any financial losses incurred, forwarded to the address below..

 

************************************************** *************************

 

 

Now since when do unmanned launderette washing machines and dryers give receipts ? since when do you get a receipt on a bus when you use your oyster card credit ?

 

what to do now peeps ?

 

New to this site, YOU HAVE OVER 500 POSTS!!:-o

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That was posted two years ago when (s)he was new!

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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New to this site, YOU HAVE OVER 500 POSTS!!:-o

 

look at the post date and join date

 

8th February 2008, 23:08 post date

 

I am sure you can work out the join date !

 

 

 

That was posted two years ago when (s)he was new!

 

Quite correct Blitz :)

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look at the post date and join date

 

8th February 2008, 23:08 post date

 

I am sure you can work out the join date !

 

 

 

 

 

Quite correct Blitz :)

God yeah, sorry. Ya been at it for 2 years. My mistake

 

Lots happened since 2008 aye..........:)

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