royal mail--questions answered

[barracad]

i am going by my own experience working in variouse branches of the postel service

that includes working at mount pleasent where all the parcels come into the uk

yes i agree the sender should do a claim but it can be done with good customer focus in the uk

 

Correct me if I'm wrong, but my understanding is that Mount Pleasant is some kind of Mail Centre or Postal Depot? In which case, your work there would have been of an operational nature, and you would not have had any involvement with the claims procedure.

 

I imagine claims are handled by some kind of central admin/customer service type office due to the sheer volumes of enquiries they get. Postal staff at a mail centre would have no authority to authorise any compensation payments, and furthermore if a claim was made using the correct process then as I've already stated, the recipient would be told that the sender needs to claim in the country of origin.

[Weird Al Yankovic]

Recorded Delivery Only Offers A Signature At The End, It Goes By Normal Post

 

Also, don't forget that an item of Recorded Delivery mail has to be 'recorded' at a post office or place of business before travelling by normal post.

 

A signature isn't necessarily gained for each individual item of mail sent Recorded either. (Bulk mailings to addressees for eg)

 

The main purpose of Recorded Delivery is that it is 'recorded' and not necessarily signed for.

 

This is particularly attractive, especially for most members of this site who are sending lagal based communication, as they are able to prove they sent an item as the Recorded Delivery receipt will record the details of the addressee, date, time etc.

 

A missing Recorded Delivery item is not the end of the world as proof will have been obtained that it was sent.

 

Anything valuable should be sent Special Delivery.

[Allwood]

Please can you tell me how can I check if a postal order has been cashed - i have tried your website and I cannot find anywhere you can do this.

[make them aktiv runners]

Anything valuable should be sent Special Delivery.

 

True, but in a way it is wrong that the PO charge you more in insurance for a product that they (not you) are delivering.

[norvernrob]

Also, don't forget that an item of Recorded Delivery mail has to be 'recorded' at a post office or place of business before travelling by normal post.

 

A signature isn't necessarily gained for each individual item of mail sent Recorded either. (Bulk mailings to addressees for eg)

 

The main purpose of Recorded Delivery is that it is 'recorded' and not necessarily signed for.

 

This is particularly attractive, especially for most members of this site who are sending lagal based communication, as they are able to prove they sent an item as the Recorded Delivery receipt will record the details of the addressee, date, time etc.

 

A missing Recorded Delivery item is not the end of the world as proof will have been obtained that it was sent.

 

Anything valuable should be sent Special Delivery.

 

I'm not sure what you are talking about here. Recorded no longer exists, it's now called 'signed for', though it's exactly the same service. All recorded mail and all signed for mail needs a signature and always has. I'm a postman btw!

 

Businesses such as Amazon have parcels which don't require a signature but are scanned into the delivery offices, this isn't available over the counter though.

 

FWIW I wouldn't worry when a signed for doesn't show on the track and trace - they often don't as they aren't always scanned into the system to confirm delivery - they're way down on the list of importance.

 

What people could do if they wanted to - is to claim compensation for every signed for that isn't confirmed as being delivered, after all if there's no conformation there's no proof it's been delivered.

[Weird Al Yankovic]

I'm not sure what you are talking about here. Recorded no longer exists, it's now called 'signed for', though it's exactly the same service. All recorded mail and all signed for mail needs a signature and always has. I'm a postman btw!

 

 

In that case I'll explain a bit better for you.

 

I shall also be pedantic and correct you-it is not just called 'signed for,' but 'Recorded Signed For.'

 

From your employer's own website:

 

Recorded Signed for™

 

A re-branding by name of the same service. A bit like a Snicker's bar still being a chocolate bar with nuts but once called a Marathon bar.

 

Also, had you read my post correctly, you will notice that I didn't actually state a recorded letter doesn't need a signature.

 

A reorded letter need not be signed for individually if, for example, the item is delivered with other's in a bulk delivery. One signature will suffice for all.

 

This from your own employer's general T&C's of service:

 

Signing for an item when it is delivered

3.10 Our duty is to deliver items to the address and not the person whose name is written or printed on the item.

3.11 If it is a requirement of the service, we will make reasonable efforts to get a signature from the person receiving the item when we deliver it to the relevant address. If we have to deliver a number of items to the same premises, we may get one signature for all the items.

 

Further, you being a postman need not mean a jot. You could be a night worker who works in the sorting office on an IMP machine who hasn't delivered a letter in your life.

[Joa]

What people could do if they wanted to - is to claim compensation for every signed for that isn't confirmed as being delivered, after all if there's no conformation there's no proof it's been delivered.

 

Bloody brilliant!

[Weird Al Yankovic]

 

What people could do if they wanted to - is to claim compensation for every signed for that isn't confirmed as being delivered, after all if there's no conformation there's no proof it's been delivered.

 

As in fraud?

 

RM do actually make enquries in a comp claim with the addressee you know.

 

Not a recommendation I would encourage.

[russellhq]

Does Royal Mail have a policy of not delivering parcels under certain circumstances.

 

Without fail, I always receive a red card through the door when I am expecting a delivery. There is never any attempt to deliver the parcel and I am just sent a card. I have been in the house many times and the post man has not attempted to deliver a parcel, he mearly posts a red card along with the rest of my mail.

 

Don't RM have a duty to post parcels?

[Weird Al Yankovic]

Your postman is being a bit lazy to be honest. Or it may be a delivery office manager who has decided this but it will not be official RM policy.

 

Should a postie have no access to a vehicle then it would be a pain to carry around a parcel, or worse, parcels, of customers during their whole delivery if those customers are not in.

 

So, no doubt, your postie gambles that you and others will not be in or just make an excuse that they did knock but had no reply but in reality they never took out the parcel/s in the first place.