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    • Please can you avoid posting solid blocks of text. It is difficult for people to read especially when they are using a small screen such as a telephone. Well spaced and punctuated please. I hear what you say about the evidence – but do you have copies of it? And if so can we see it please. That's the point. We want to know what you have. As long as you have the evidence in your possession then you have some kind of control
    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Medical Negligence


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Over the past 6 years my gfs mum has been bed bound.

 

In 2001 she was admitted to hospital and needed morphine, a junior doctor approached her to try and administer morphine through an intra venal catheter in her Superior Vena Cava, they couldn't get the catheter in and spent an hour trying, they eventually got this in, this caused great damage to the Superior Vena Cava so she now can't get out of bed because the fluid cannot get down the vein and if she gets up she falls.

 

The NHS Dr admitted he was very wrong in doing what he did and realises this but obviously this isn't on the record, we don't think!

 

They have tried stents and angioplasties but can't get the vein back to normal use, all attempts have failed. She underwent angioplasty treatment with the balloon blown up for over an hour to try and get the vein blown up, this caused more scaring.

 

I am trying really hard to find some kind of alternative treatment for her abroad or privately to do a bypass on the vein as I have found this is possible. The only problem is we can't fund it but because of the above I don't feel that her family should be funding it, I feel that the NHS caused the damage and have caused her to be bed bound for the last 6 years and that they should be paying for her treatment for a start and also compensation for what has happened.

 

There is much more medical negligence that has happened but this is the main problem that we need to solve.

 

What advise can anyone give about claiming for private treatment or compensation from the NHS?

 

If anyone has any questions please ask.

 

Thanks

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Well the first thing is you get her notes and see what the jnr doc said then take it from there. I'll say what i tell everyone with an NHS problem - get a lawyer.

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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Unfortunately you only have three years from the date of negligence or date of knowledge of negligence in which to claim compensation for clinical negligence. As the negligent treatment occurred in 2001 you are statute barred against making a claim - unless of course you didn't realise the treatment was negligent until more recently.

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Giving morphine via a central line is accepted practice, I suspect the problem occured when the central line was inserted. Central lines are only inserted if venous access cannot be achieved peripherally, or if certain drugs are required which need to be given centrally. The majority of central line insertions are straightforward but there are risks with any procedure, these are generally explained to the patient before insertion (ie consent is gained) unless the patient is too ill and the central line is needed urgently. It can take some time to place the line and can be difficult as everyone's anatomy is slightly different. Superior vena cava syndrome is a rare but recognised complication of insertion.

In order to prove negligence you have to establish a duty of care, that the action undertaken fell short of reasonable practice and that the harm was a direct result of the negligent action. I suspect that this would be extremely difficult to prove as SVCS is a recognised complication unless you can demonstrate that the doctor was not experienced in insertion and therefore should have been supervised. (In addition to the time limitation problem).

Has the consultant been asked about the possibility of a bypass, if her symptoms are causing this much trouble it should be possible to get the surgery done on the NHS at a vascular centre (if she is fit enough for surgery and the anatomy is suitable). If the consultant does not think it would be possible ask for referral to a specialist centre for a second opinion.

Poppynurse :)

 

If my comments have been helpful please click my scales!!!!

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  • 3 months later...

Hi Poppynurse & Kenny,

Unfortunately patients embarking on a claim for medical negligence assume the system is fair. Wrong! The NHS Litigation Authority claim to 'defend unjust claims robustly' and 'settle justified claims quickly and effectively'. Wrong!

Anybody embarking on a med neg claim should be aware that once a potential claim is identified medical records will disappear and original x-rays/scans will mysteriously vanish. The records will reappear, eventually, having been re-written to suit the Defendant's intended defence. This is known as RCOP - 'retrospective clerking of patient'. So , 'consumers' should be aware - fore warned is fore armed!

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  • 4 weeks later...

Paul - you are so right. I was careful when I requested the medical records of my deceased husband (yes they killed him) and low and behold they missed the crucial piece of evidence. More interestingly, however, they had changed his observation chart. How do I know? Cos I had written on the original! When I got the med files, there was a brand new observation all written in the same handwriting for a 24/7 two week period (nurse must have been superman to work those hours lol) and sure enough my scribblings were not on that version. So yes beware of altered documents and be very circumspect when asking for medical records you may well get something quite different.

 

christieuk

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Hi Christie,

Sorry to hear about your husband. I heard the same story several years ago about 7 days of 24 hr nursing records being written in the same hand. The 'nurse' must have worked non stop for a week! Kennythecelt and poppynurse may not have experienced such shenanigens and hopefully wont have to endure such.

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Hiya,

 

Do you know what, I see what you are saying and it really doesn't suprise me! I actually don't work far away from the medical side of things myself (close to the ambulance service) although I don't have much life experiance to have seen much of this.

 

My partners mum has gone through some shocking accusations, I have now read through the diarres they made while she was in hospital. A junior Dr gave her an injection in her arm and the needle snapped, he didn't realise and weeks later they were telling her it was pulled muscle and to exercise her arm.

 

I am still pursueding them to get the files from NHS.

 

They are worried it would affect further treatment as she still relies on them.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Poppynurse & Kenny,

 

Unfortunatly i have to agree with Paul having gone through an expensive private litigation process.

 

Notes were SO obviously tainted - completed seperatly etc etc....but hey, they say what goes around come around....i am sure that the respective Doctors/Nurses involved in my originally flawed treatment will get there just desserts from an unfortunate bit of luck which will strike them!

 

Can't say i have much respect for people who take the trust placed in them and skew it in there own favour.

 

I have total admiration for the surgeons who remedied my injury and could do nothing other then help.

 

The actual system allows Doctors to retrospectively complete notes - The process is called OCTAVE - take a look at the book on it. It's disgusting.

 

Before hiring an expensive lawyer (assuming you aren't covered by insurance) i would recommend you might want to kick start a process yourself.

 

Here are some links that tell you about the process, and actually point you in the direction of getting info without spending 1000s on a lawyer:

 

Pre-Action Protocol for the Resolution of Clinical Disputes - Clinical Disputes Forum

 

THE WOOLF REFORMS

 

A site for expert witnesses.

 

psychology expert witness,expert witness psychologist,Court Expert Witness

 

I am currently assisting my mother with a claim and i am using these links for assistance.

 

As for treatment being effectd; it quite clearly says in the NHS complaints process (tightened up since 2002/2005) that it cannot effect your treatment. You can also ask to be refered to an alternative consultant or if you to another hospital, best thing i think would be to sit tight and always have someone with your mother during appointments.

 

Good Luck

Veester

 

"Challenges are what make life interesting; overcoming them is what makes life meaningful." -- Joshua J. Marine‏ ;)

 

Better than the truth itself is truthful living.

 

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  • 1 month later...

Hi Veester,

 

I would be very interested in learning more about 'OCTAVE'. If you could point me in the right direction I would be very grateful.

 

With regard to my med neg claim my solicitor recently put in his report: "It is hard to believe that the Health Authorities evidence was anything other than intentionally misleading". To cut a long story short the HA's experts conspired to pervert the course of justice when they invented a medical condition on the spur of the moment in the High Court to defend my claim.

 

We will be, hopefully, having a conference with my barrister later this month to decide how best to proceed.

 

Good look with your mothers case.

 

Regards

 

Paul

 

email: pheathcote@blueyonder.co.uk

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Hi everyone,

 

I have read the above posts and they are quite interesting. I am trying to get the husband to request medical files. I have read the pre-action protocal but thats only if you are going to court isn't it??

 

We want to get the medical files to see if there is anything in the files to warrant a claim? I don't know how to get the files, I did find something on the local NHS website the other day but they have updated the site now and can't find it. Is there any set proceedure on applying? I can see there is a £10 charge but then also there may be a charge for staff time?? Lol that will put it up abit as I believe she has LOADS of files.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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  • 7 months later...

A little advice for anyone about to embark on a med neg claim or already going through the process: Keep a close eye on your solicitor! I have recently had it confirmed that the solicitor who was acting for 'me' paved the way (without my knowledge, instruction or consent) for a local judge who was, and still is, a good friend of the surgeon on trial to hear the case. The solicitor actually specifically requested this judge! I managed to uncover this despite the same judge instructing the staff at the Court not to correspond with me.

No wonder the judge accepted whatever nonsense the defendant's witnesses said - he even let one witness read from a list of answers to anticipated questions whilst in the witness box.

 

'Hired Guns' in the Crosshairs

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Orfoster,

 

I was charged £50 (the maximum fee) for my mum's notes that were about 15" high. The first time they were done, there were in higgerldy piggerldy order, back to back but not in any chronological order, some too faint to read and parts of the page missing. I did complain at the time, but the hospital didn't reply (they take the ostrich approach that if you ignore something long enough it will be sure to go away) and I subsequently applied again after my mum died, but this time I collected them in person, sought assurance that they were in order and and checked as far as I could. They had the cheek to charge me another £50.

 

I find it amazing and refreshing that you found a doctor who was willing to admit to making an error. The hospital management must have been horrified. How many people would not feel it necessary to go for litigation if there was an immediate acknowledgement of medical errors, an apology and, where possible, a willingness to make amends. If you did go to court and the doctor was called to give evidence he would perjure himself if he denied the conversation. I don't suppose you had a witness. I was also told by my local hospital that patient notes should contain a note of all key conversations. I'm not sure whether this is just my local hospital's policy or standard throughout the NHS. Still, my own hospital didn't tend to adopt it's own practice very often.

 

It is horrendous to think that healthcare staff would even consider changing records or completing them after the event. You could say that this was down to staff shortages, but that's an excuse, not a reason.

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  • 4 weeks later...

My son was admitted to Hospital with a stab wound to his back and severe head traumas..he survived thanks to the staff there but..2 years down the line we have found he has a huge lesion to his brain ,and when he was admitted originally ie stab wound n head traumas he WASNOT given a head scan,every doctor hes seen since then, cannot beleive he wasnt given one.The lesion has left him with quite bad problems ,is there anything i can do about the hospital NOT giving him a head scan.

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I would be surprised if there was no CT scan done if he had a significant head injury - he needs to request his notes and establish if a scan was done or not, what it showed if it was done, why it was not felt necessary if it wasn't done.

 

Was he unconscius or awake and talking throughout?

Poppynurse :)

 

If my comments have been helpful please click my scales!!!!

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He was not given a ct scan at the time of admittence with the injuries, or the 14 day stay in hospital afterwards, he was unconcious for a while in the ambulance.He had to have extensive stitching to the head wounds.

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My son and a friend were involved in a serious car accident. My son's life was saved through the excellent work of the medical team and surgeons that worked for hours to save him. His friend had no injuries other than a bruised hip.

 

Yet the notes on their files attached to their beds indicated that the friend had four blood transfusions, but my son had none ! :confused: They hadn't got their names mixed up because I asked a nurse to check the notes. She insisted that the friend MUST have had the transfusions, yet he hadn't had any surgery at all.

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A little advice for anyone about to embark on a med neg claim or already going through the process: Keep a close eye on your solicitor! I have recently had it confirmed that the solicitor who was acting for 'me' paved the way (without my knowledge, instruction or consent) for a local judge who was, and still is, a good friend of the surgeon on trial to hear the case. The solicitor actually specifically requested this judge! I managed to uncover this despite the same judge instructing the staff at the Court not to correspond with me.

 

No wonder the judge accepted whatever nonsense the defendant's witnesses said - he even let one witness read from a list of answers to anticipated questions whilst in the witness box.

 

Paul, the betrayal you hve experienced must feel quite nasty. It reminds me of the case of Kerr-Haslam (which is about sexual abuse of approx 200 mental health patients by psychiatrists Dr Kerr and Dr Haslam). In that instance the solicitor acting for the group of patients, Ms R Mahapatra of Irwin Mitchell, was the daughter of the psychiatrist assigned to take over. Here is a bit about this ...

 

The Archive of Asylum Online Features page 2007 says the following.

 

At some time during 2003 Lin was contacted by Kathy Haq, the leader of the group of women. They kept in touch, exchanged information and encouraged each other. Before the hearings Kathy had already complained to Lin that the solicitor assigned to them, Rachelle Mahapatra, was arrogant, overbearing, rude, obstructive and negligent; she failed to keep her clients informed and she misrepresented some of the facts. Kathy said that she had altered the material facts of at least one witness statement, and she suspected that she had deterred prospective witnesses from making statements. None of the group trusted this solicitor. On their behalf, and as the processes unfolded, Kathy had already resorted to by-passing Mahapatra and going straight to the Inquiry's solicitor for information. Then, on the first morning of the hearings, the group of ex-patients were suddenly made very anxious. The first abused former patient to give evidence was not a member of the group and they did not know her. She testified that when she complained of sexual abuse by Kerr she had been transferred to a psychiatrist called Mahapatra. One of Kathy's group looked into this. It turned out that Mahapatra was indeed the daughter of that psychiatrist: her father was directly involved in a matter which concerned the Inquiry. It was likely that he had heard about the abuse. If so, what had he done about it? Was he guilty of negligence, too? Had he worked directly with Kerr and Haslam, or socialised with them?

 

It's so hard to know who to trust when it comes to taking a case against the NHS.

 

Best wishes from 'My Turn'

 

--

 

end

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