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MBNA Credit card fees


Dancer199
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Hi ,

 

I am brand new to the forum s please excuse me if I have posted this in the wrong place.

 

I have written to MBNA bank who have just increased my credit card to 29.9% from the 16.9% it was a few years ago regarding the fees on the account and it came back that I had amassed £880 in charges for a card with a £500 limit on it !

 

I have written to MBNA and requested the £880 back and they have offered me £232 .00 being the difference between the £12 and the £30 I had been getting charged before the OFT ruling.

 

I do not want to accept this and would be obliged if anyone has any idea where to go next and if any template letter is available to send to them rejecting the offer and requesting the full amount.

 

Thankyou

 

 

Neil

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Hi Dancer and welcome.

 

Yes, this is the right place. Yes, you are right in turning down their derisory offer.

 

Read around the site to see how others have won against various credit card comanies (getting all the charges back, not just the difference between what they were charged and £12 - MBNA know this is just nonesense, but they keep on trying it on) Have a look on the 'other institutions successes' sub-forum

 

Your next step is to send a LBA (see templates library), suitably modified and give them 14 days to reply or you will take them to court. Don't forget to reclaim the interest they have added to the charges as well.

 

If you need help, post again. And once you get a reply tell us what they say and we'll help you from there.

 

My battle with GE Money (see my siognature) may give you some ideas what to expect, at least in broad terms. If you stick to your guns and don't let them intimidate you or wear you down, then you will win.

 

 

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  • 5 weeks later...

Hi All,

 

Well This is just a note to let you all know the outcome of my letter with Lba to Mbna.

 

I received a letter back stating that they did not agree with the contents of my letter and they did not believe their costs were excessive !

 

They then went on to say they had credited my card with £232.00 and were prepared to send me a cheque for £1486.00 as a gesture of goodwill as I was such a good customer !

 

Bearing in mind I only asked for £880.00 this has completely thrown me !

 

Whey have they given me almost double what I requested back ?

 

They said I would have a cheque in 10 days ! whats this all about ?

 

I did ring up last week regarding the interest rate I was getting charged and was informed that I was being charged 34.9% !

 

I said I was unhappy with this rate and they said they would put me through to someone who could help !

 

They then transfered me through to a loan company who could not transfer me back to mbna, They wanted me to take a loan out with them. I went ballistic with the guy and he hung up on me !

 

All in all a great result I think with them !

 

I will pay the balance of my card off when I receive the cheque and have a ceremonial cutting up of the 34.9% mbna card and never have them darken my door again.

 

Thankyou so much for your help regarding this Im basically £800 up after writing 2 letters !

 

Starting on my 2 Nat West cards now !!

 

Im beginning to like this game !!

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