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Top Shop + Card protection


Rich44
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Long story short

 

Partner had said card for about 7 years or so then we moved house having cleared the card it was cut up and thrown out.

 

We have today received a bill for £75 for 3 years of payment protection plan that we dont want.

 

She called up and they have after much arguing agreed to reduce it to £30 (very big of them) I have hit the roof we are incredibly hard up and £30 is a lot of money at the moment and I dont see why we should be blackmailed into buying something we dont want and have no use for.

 

Any ideas on this?

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if u dont have the card then u dont have to pay it as far as i know. Have you recieved any letters or statements, Except final statement, from them since disposing of the card?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Thanks I will do so.

 

My partner called Top shop up they washed their hands of it and pointed her at the insurance company, she called them up and they said the £70 was for 3 years insurance that they take out at once (what a rip off) and that they would not refund it but that they would reduce it to £30 for one year as a gesture of goodwill.

 

Now I was thinking if they did this it would restart the policy as we have never had any documents and surely then we would be entitled to cancel it under the distance selling regs or if not we be due a cooling off period anyway would that work?

 

I am not sure what approach to take with it as it is a Top Shop store card but they are saying its not a debt owed to them you need to go to the insurance company which sounds really really dodgy to me :(

Up till last week we haven't heard a dicky bird from them, we moved in January and the card was cut up and the balance cleared a long long time before then

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I would contact the insurance company and inform them u are not paying as uyou dont have the card.

 

If you can i would also get some type of written confirmation from Top shop store card to say the debt is cleard and that you no longer have an account with them. they cant collect on a account which is not active.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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The trouble is the insurance company have already been paid from the top shop card and now the finance co wants that money paid.

 

The whole thing is a bloomin mess, the card protection thing is one of these cover all your cards policy so don't know if that changes anything but we STILL havent had any paperwork through even after speaking to them

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jsut tell me u dont want it and it was cancelled when u cancelled the top shop card.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Apparently the paperwork came today so i'll have a look go thru it and see what happens either way its not getting paid so they can take us to court and see what it gets them

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what paperwork would that be?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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yep maybe it ould also be a good idea for u to cca the insurance company.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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