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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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tom a Vs HSBC


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I wouldn't worry about it Tom, you can do what you want to your figures before you submit them to court so it isn't a problem at all. As I said its likely to be a difference in the interest calculation which will change with time.

 

Just send in your LBA with the new spreadsheet and the new figures.

 

pete

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Basically what they do to thousands of customers every day!

I had a shortfall on one account which meant not enough funds for 3 dd's. I rang them 2 days before they were due and told them that the money would be there but a day late and asked if they could allow the dd's until the money cleared. "Yes no problem"! great I thought.

 

Then letter arrives saying the have refused my application for a temporary od. bounced the dd's. and charged me £25 for telling me!

 

They knew that I had the funds in another account waiting to clear but still did that to me!:mad:

 

Well they have just added another claim to their list!

 

B**tards!:mad:

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Did you ring them???? remember it is the computer that does all the bouncing.

 

I had a row with the Halifax today. I tried to open a share dealing account with them in order to dabble in the stock market (I still haven't spent any of my charges refund yet). I had an email from them saying that they couldn't validate me and would I provide them with 3 months worth of bank statements etc!!!! I have been banking with them for over 12 years!!!! Anyway, after throwing all my toys out of the pram and half an hour later, they rushed through my application so I could buy some shares today.

 

On a different note......WOW that is a really groovy avatar Pete. :)

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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