Turbo Breakdown! Warrenty won't pay out

[bmw_320d]

Hi there,

 

I purchased a warrenty from Centurion for my BMW 320d, brought a 3 year warrenty which wasn't heap but thought its best to be safe then sorry, as i knew it was a common fault with this car the turbo going and thats the reason i took it out in the first place.

After a year down the line i was driving and lost power hardly any pickup took it to the garage which have said the bearing is broken in the turbo, and the turbo needs REPLACING! now i thought the warrenty would cover this upto £1000 and i would pay the difference which i was more then happy doing.

The cost of the turbo is £1000 and then labour so im looking at £1300!

 

I rang up the warrenty company and they are sending an engineer out tomorrow, but when i spoke to the gentleman on the phone he basically said we pay out if its a fault but its a wear and tear item they will not pay out.

I asked him to elaborate what is classed as wear and tear and he goes the bearing is classed as wear and tear which is the fault which the only solution to this is to REPLACE the turbo.

How is this item classed as wear and tear? as its inside the turbo i just dont understand how they are trying to make out its wear and tear.

After speaking to BMW and they said no the turbo is not a wear and tear item it should last lifetime as the engine its not a clutch, its not brakepads, discs which needs replacing after a certain period of time.

 

Now the engineer has not come out yet he will do tomorrow but i know what he will say, sorry mate wear and tear your not covered you need to pay out.

 

Where do i stand with the warrenty company what shall i do?

Can ayone give me some advice?

[callumsgran]

Does it specifically say in the warranty that it is not covered?

If not then it should be

Read through the warranty thoroughly and check

I'm no mechanic but my son is i'll ask him later for you

[bmw_320d]

thanks, all it says in the warrenty book turbocharger with a maximum claim of £300 but i have had limits taken off to £1000.

It doesn't say what part of the turbo charger is classed as wear and tear or anything like that

[maroondevo52]

Hi, Bmw_320d.

 

Ask your question in this Forum......

 

http://www.consumeractiongroup.co.uk/forum/garage-services/

 

You should get all the help you need.

 

Regards.

 

Scott.

 

[Bookworm]

Call the BMW Emergency Services on 0800 777 111, and ask to speak to one of their mobile technicians, he'll be able to tell you whether it could be down to wear and tear or not (as far as I remember it, it isn't, but don't take my word for it).

 

From his answer, decide what you're going to do next. There is a possibility that the person you spoke to heard the "bearing" part, and zeroed in on that, instead of hearing the "turbo" part.

 

Incidentally, you are quite right, the turbo goes with alarming regularity on BMWs. That, and the Engine Management unit.

[philphall]

Hi

 

I am new to this so here goes.

I have a 318d on a 04 plate that has engine problems, I thought the big end were rattling due to the oil going missing over night so I purchased a new engine and fitted it but the new one is worse than the old one and also smokes badly. I have checked and there is oil coming out of the turbo but when I disconnected the turbo from the inlet manifold and ran the engine it still smoked and rattled:evil:. I am at my witts end.

I am being told that no one recognises a 318d so am strugling to get a quote for a turbo.

Any advise would be great.

[MARTIN3030]

jeez......not great ads for BM

my 520i has never let me down

lets move your these threads to where they should be.

 

Turbos fail for a reason....and there could be many reasons.If oil has contaminated the system you could also be looking to replace the cat too.

[philphall]

And the costs just keep going up

[Bookworm]

Turbos fail for a reason....

Yeah, they're BMWs. Until I worked for their emergency services, I thought they were good cars. It didn't take long there to have my eyes opened!