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Found 6 results

  1. Monopoly chiefs have set up a Christmas hotline to prevent board game bust-ups over the festive period. The helpline is to open in light of a survey that found 51% of Monopoly games end in a row. The most common cause of quarrels was due to people "making up the rules as they go along". The hotline will open from 24th - 26th December, when families will be able to get mediation on any game-based arguments. http://www.itv.com/news/2016-12-19/monopoly-christmas-helpline-opens-to-prevent-boardgame-bust-ups/
  2. Hello Friends, I booked a courier through Transglobal Express. The carrier was UPS and the item to be delivered was a dishwasher. Transglobal say that dishwasher is a prohibited good and I should not have sent it out in the first place and if still did this, it is at my own risk. The dishwasher has been badly damaged as UPS have dropped it. The UPS say that packing was insufficient and the Transglobal further added that it was anyway a prohibited item and so no compensation at all. The email and attachment that I receive after placing order does not have any mention of prohibited item. There was tick that I had to put on while booking, saying that I have not put any prohibited item. There was an advise to check with carrier if further restrictions apply. I had called UPS and asked them if they carry dishwasher and they said yes. I have an email from receiver confirming that packaging was well done with polysterene in it. I had done this packing by putting polysterene and 5mm thick carton board. The UPS report does no mention anything about the polysterene and say that packing was insufficient. What is my position here? Can I ask for compensation? The dishwasher is not working now. I had sold this on ebay for £129.99
  3. It's bad enough when you deal with third-party pop-up ads, but it's that much worse when the site itself shows pop-ups. Do you really want to subscribe to that newsletter before you've even read a single word on the page? Well, Google is going to worsen the search results of websites that use pop-ups so that they rank lower and therefore get fewer hits. As of January 10th, 2017, its mobile search results will downplay sites with "intrusive" interstitials and pop-ups. It'll accept content that asks for necessary info or takes up a "reasonable" amount of space, but "click to continue" pop-ups and first-party sales pitches won't curry Google's favor. https://www.engadget.com/2016/08/23/google-downplays-sites-with-pop-ups/
  4. Hi all, first off let me say I am not sure if this is the correct place to post this but hopefully will get to the correct place if the post/thread needs moving. Second apologies for the epic post... Ok, so on the 3rd May 2014 I arranged a collection of one of my Lumia phones to be returned for repair under the limited warranty. The phone 21 months old so I contacted the manufacturer directly instead of Orange who supplied the phone. After completing the online form, I was emailed by Nokia to inform me that the device would be collected on the 6th of May. The 6th came and passed by with no collection. I called UPS who tried to tell me that Nokia had mis-informed me as the ticket had for the job had only been produced that day due to the bank holiday, this is despite the website package tracking saying otherwise. So this was a day wasted waiting in for the collection agent. Now this fact is fairly pertinent because I work from home and part of what I do (Mobile PC Tech) requires I leave the house and visit my customers, so had called off a few visits to ensure I was available for the agent. I didn't really believe UPS to be honest as I cannot believe that they have to wait for some bloke to come in after the weekend and press print to get the tickets for the jobs, but that is beside the point i suppose. Anyway she tells me that the first attempt to collect the package would be on the following day, the 7th of May. Ok. So the 7th arrives, and passes by with no attempt to collect the device. I figure theres no point getting into a fury on the phone and decide to wait for the next day and figure they are bound to collect the device knowing Ive already sat in for 2 days waiting. So the 8th arrives, and, no collection...so I call UPS again, who sound a little surprised that no attempt was made but give me some tosh about how they try for 3 days, and I point out, that may well be true, but UPS haven't actually tried yet have they. So she tells me shes going to call the local depot to find out what's going on. She comes back and says she cant talk to them but has left a message. So half hour later I get a call from the local depot, it is one of the office girls, she was infact very nice and she was stunned that the collection had not taken place and actually told me she was surprised about the mention of the bank holiday thing because she could see it was added to the system on the 3rd, which is when the job was created... Anyway I tell her I can wait in no longer as I have work that needs attending to, and that the best I can do is leave the device in the porch for collection. She says she will upgrade the collection to a pre midday collection. So as it turns out I was still here in the morning on the 9th working remotely, and the collection guy arrived at 12.10, was on the phone, grunted collection at me, took the package and stuffed a ticket in my hand and buggered off chatting on the phone again. So, I thought to myself, I feel a little let down here, and decided to email Nokia through the complaints online web form, outlining pretty much what I've said here and telling them I expect them to cover any additional costs incurred by myself such as phone charges for calling premium numbers to contact UPS etc...and that I expect some form of apology from them and from UPS for letting me down and wasting my time and I would like some form of compensation/goodwill also for wasting my time and causing major disruption to my week due to their initial mis-information regarding the first pickup date (which I believe to be a misleading statement by UPS as im sure Nokia got this date from the UPS system). So Nokia get back to me today and you can see the response below... Thank you for contacting Nokia Careline. We greatly appreciate your loyal support in Nokia. At the same time, we regret that you experienced dissatisfaction with the quality of our service. We sincerely apologize for any inconveniences caused. Regarding your compensation request, we would like to let you know that Nokia as a company and as a manufacturer does not offer monetary refund, reimbursement or financial compensation. These transactions can only be made and processed through the authorised retailers of Nokia to where the handset was purchased from. Nokia does not have direct control over the UPS and the delivery and collection management is under their responsibility. Although, Nokia has to assure of the proper UPS service for our valued customers, such as yourself, the process still depends on the UPS process. You may wish to bring this matter to the attention of UPS for further assistance. The issue that you have experienced with our warranty UPS service has been positively noted. Your feedback will serve as an encouragement so that we may continue to develop and provide greater technology, products and services to our customers. As one of our valued customers, your satisfaction is one of our primary objectives, that is why we are constantly looking at ways and means to improve the level of service we accord to customers and your correspondence in highlighting this matter has been positively considered as an opportunity to improve the delivery of the desired service to our customers. Moreover, upon checking on our system, your mobile device (*************) has just been dispatched from our repair centre and on its way back to the address you have registered. We appreciate your patience, consideration, and understanding towards the matter. Rest assured that all comments you have made in regards our service will be raised to the proper department for consideration. Should you need further assistance, please do not hesitate to contact us again. So, I feel that Nokia are basically trying to completely disassociate themselves of any responsibility here, which I find a touch ****ty. My point to them is that I have a contract with Nokia, not UPS, I should not have to contact UPS to resolve any issues regarding the way I have been overlooked, Nokia should be doing this on my behalf, as it is Nokia who contracted UPS as their agents to perform this task of collection on their behalf. I see no reason why the retailer, Orange, have any responsibility or legal obligation here, the retailer has no input into this situation and had no legal obligation to do so. I also cannot see how Nokia can make such a bold claim of not offering any compensation, are they saying they have no need because they never make a mistake, or are they saying even if they have they will make no effort to rectify the position they have put others in. So finally, my question to CAG is do I have an argument here, I feel a little aggrieved not only at their blatant attitude to wasting/disrupting almost half of my week but seem not to actually care anyway and plan to do nothing about it. Yeah Im a little peeved... And if I do have an argument what is it and how do I go about getting some action here. Thanks in advance to all... mrbrooks
  5. Hello can anybody help or suggest,* I'm British living in Spain.* On 16 November I paid to a company I found on ebay to transport two packages from Spain to UK. The seller had good feedback on the site so I decided to contact him.*Although the ad states that this is a UPS service from UK to Spain I wrote to the seller asking if it was also possible to send packages from Spain to UK. He assured me*that indeed this was the case.*So in Nov 16th I ordered two parcel UPS services. On 19 November I was sent two tracking numbers and told that my packages will be*collected on the 20th Nov. The packages were collected but when they arrived in UK the receivers refused delivery since there was a carriage charge in the amour of*£254.29 for the first package and £96.02. There should have been no charge as this was not part of any agreement with the company i bought the carriage from. I first*contacted that company on 21 Nov about the first package and was told not to worry that this is a mistake. Then for a while I have been getting continuously reassuring*messages from them in the same spirit "don't worry they made a mistake"… * Finally I started to call UPS in UK myself and was told that the*account that generated these shipments was in fact suspended. I contacted *the ebay company with this information which was denied. I verified it again with UPS and was told that it was true. UPS also told me that this transportation was produced by generating a return. ** Then on November 23 I wrote to UPS*Customer Service ([email protected]) and to UPS Fraud ([email protected]) providing the information I am providing for now with more detail of course *tracking numbers etc…). I have offered to send all the correspondence, invoice, and proof of payment.* I did receive replies from Spanish Customer Service.*The replies in general showed that my emails were not carefully read. Despite my frequent requests for careful reading there was constant confusion and I*was being told to sort the matter with the original ebay company. On another occasion I was told that it was the receiver who was at fault. On yet another occasion that the packages could not be delivered due to my refusal to pay custom duties; custom duets within the EU?! All in all Customer Service did not pay any*attention to the content and were answering their own questions and not mine. And showed no desire to carefully look into the matter. The predominant tone*was that this is my problem and sort it out with the ebay company despite frequently explaining that it was that very company that perpetrated this fraud in the*first place and they were not cooperating. * Although the parcels are being returned to Spain. I asked Customer Service about the charges that has been incurred due to the original action of the ebay company and forwarded evidence of fraud, with my email, and insisted that my email be read carefully. The reply that I received did acknowledge *that I have been deceived *but that I was still responsible for the charges and that UPS-Spain will bill me. On the whole it appears that Customer Service has little interest in investigating what has happened through the use of online UPS system and prefers to blame and penalise the victim who is myself in this case. So today I sent an email describing what I've said above to Jim Barber ([email protected]) and to Cindy Miller ([email protected]). Jim Barber is supposed to be the UPS-Europe CEO and Cindy Miller UPS-UK regional manager. I got these emails from googling not sure if they are correct since one to Cindy Miller bounced. So here I ask you all what else can I do. I do not intend to pay these charges since one I did not do it and my particulars were used to enter them on UPS site. Secondly the worth of the goods in the packages is far less than these charges.* I have already informed ebay, PayPal and sent also an email to UK police. One of the annoying things is that someone more senior in the UPS-Spain Customer Service seemed to have gotten involved and she sent an email to someone internally and somehow I was CCed in. I'll copy it bellow with google translate as well (I removed identifying information) * ** *********************************************************************************************** *********************************************************************************************** FIRST GOOGLE TRANSLATE INTO ENGLISH Good morning, Pepe and Eloy, and Rosa and Isa. Sorry pasaros long story, but I think you must be aware, because the client will go on and on, I'm afraid.;I make a summary, the better. This Mr XXXXXXX, consisting as sender and 1Z9XXXXXXXXXX 1Z9XXXXXXXXshipments, Spain, England, sent postage due in charge of a bill, unfortunately, is canceled or blocked. For this reason, not delivered and UPS-UK investigation opened EIR DI-IS requesting intervene to resolve the issue. Finally resolved EIRs requesting the return of the goods. According to our payments process, since shipments were not charged to the recipient, it is assumed that the sender will have to pay both the service and the way back. This man takes days writing to our website, as you can read in the exchange of e-mails below, trying not charge you anything. It is based on who has been deceived by a company called "XXXXXX" to which he "allegedly hired to ship their goods. He insists that he at no time agreed to our systems, but was this company that took care of everything and since have also understood that UPS committed fraud, and that included a nonexistent account, we investigate the situation and get payments from that company and not his. The track -032, was returned to the 1Z9XXXXXXXX, already arrived in Spain and, after having made three delivery attempts, they have retained and opened EIR to U *seeking resolution. The track -028, was returned with 1Z9XXXXXXX, and is in transit to Spain. I guess I have not yet left the bills but, as when they leave the customer already has indicated in writing that they intend to pay anything, I think you should know in Billing / Collections, by the issue of default and DI, and who are involved in EIRs through. Rosa, you maybe interested intervene before delivery, as almost certainly to Spain shipments in principle reach them free of cost, but the bills go on afterwards. The same should hold shipments for Collections pressure could do more in getting the payment. I leave it in your hands. From Customer Service, and we told the client on several occasions about the situation and that we can not, or give further explanation or help any way you want, that is, by not >>having to pay anything. *********************************************************************************************** ORIGINAL SPANISH* Buenos días, Pepe y Eloy, y Rosa e Isa. Lamento pasaros esta larga historia, pero creo que debéis estar advertidos, ya que el cliente va a seguir y seguir, me temo. Os hago un resumen, mejor. Este Señor,XXXXXX , consta como remitente de los envíos 1Z9XXXX y 1Z9XXXX, España-Inglaterra, mandados a portes debidos a cargo de una*cuenta que, lamentablemente, está cancelada o bloqueada. Por este motivo, no se entregaron y UPS-UK abrió investigación por EIR solicitando que D.I-ES interviniera para dar solución al asunto. Finalmente los*EIRs se resolvieron solicitando la devolución de la mercancía. Según nuestros proceso de pagos, dado que los envíos no fueron cobrados al destinatario, se supone que el remitente tendrá que abonar tanto el*servicio de ida como el de vuelta. Este señor lleva días escribiendo a nuestra web, como podéis leer en los intercambios de e-mails de abajo, intentando que no le cobremos nada. Se basa en que ha sido engañado por una empresa llamada*"XXXXXXXX" a la que supuestamente él contrató para el envío de sus mercancías. Insiste en que él, en ningún momento accedió a nuestros sistemas, sino que fue esta empresa la que se ocupó de todo y, dado*que entiende que también han cometido fraude con UPS, ya que incluyeron una cuenta inexistente, debemos investigar la situación y conseguir los pagos de esa empresa y no de él. El track -032, se devolvió con el 1Z9XXXXXXX, que ya llegó a XXXXX y que, tras haber hecho 3 intentos de entrega, lo han retenido y han abierto EIR a UK solicitando resolución. El track -028, se*devolvió con 1Z9XXXXXX, y está en tránsito para XXXXX. Supongo que aún no habrán salido las facturas pero, como cuando salgan el cliente ya nos ha indicado por escrito que no piensa pagar*nada, creo que debéis saberlo en Facturación/Cobros, por el tema del impago y en D.I, ya que estáis involucrados a través de los EIRs.* Rosa, tal vez os interese intervenir antes de las entregas, ya que casi seguro que a XXXXX los envíos, en principio, les lleguen libres de gastos, aunque las facturas salgan a posteriori. Igual convendría retener*los envíos para que Cobros pudiera hacer más presión a la hora de conseguir el pago. Bueno, lo dejo en vuestras manos. Desde Atención al Cliente, ya le hemos dicho al cliente en distintas ocasiones cuál es la situación y que nosotros no podemos, ni darle más explicaciones ni ayudarle de la forma*que quiere, o sea, haciendo que no tenga nada que pagar. *********************************************************************************************** *********************************************************************************************** To me the translated text does not sound very helpful or wishing to help, I hope it is just google translate, I don't speak Spanish. SO PLEASE HELP WITH YOUR SUGGESTIONS OR IDEAS.* Thank you all in advance
  6. Hi all, Firstly apologies if this is posted in the wrong forum. Here's my dilema. I posted a sink through a company called interparcel, the sink was collected by UPS, unfortunately when it got to its destination it was broken and refused delivery by the receiver. The parcel was then returned to Interparcel and not to me as I thought it would have been. I contacted Interparcel and received the following e-mail. Thank you for taking the time to contact Interparcel. I am very sorry to notify you that your parcel has arrived damaged. Unfortunately shards of the sink had punctured the packaging, causing the contents to spill out of the box, making it unsafe to be carried in transit and we have disposed of the item. The item you have sent it is part of our restricted items list. With restricted items you can send them via our services but these items are sent at the customers own risk and are only covered for loss, not damage. Sorry for any inconvenience caused. I have checked and it does indeed state ceramic items as restricted on Interparcel site but it does not mention it on UPS and they were the ones who dropped the sink. As you can see from the e-mail Interparcel have disposed of the sink but I have not had any proof that it was damaged, also there were fittings with the sink which I could have resold to recoup some of my losses but have not received these either. Would I have any sort of a claim through MCOL against either UPS or interparcel. THanks in advance
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