It depends, did you call them and tell them you had not been billed? If you had done then you MAY have a case. If you didnt bother then no, it wont apply.

Unfortunately Bgas are right in what they have told you, no supplier is allowed to install a pre-payment meter into a property where it is supported by an IGT or an Independant Gas Transporter. Bgas will also not go ahead and install one and add the cost as they will realise that once they go ahead with it. Can you not set up a standing order for fortnightly payments? At least that way you wont have to think about it. Also, your brother would be advised to check they have set his meter at todays prices incase it has not been recalibrated and may be paying at the old prices.

You are more than welcome. In regards to the email, may be worth requesting an SAR, that way you will know what email address they used as it could have been an error on there part, plus you will be able to see when they requested the information. Well done for for getting something out of this, may not have been the result you had hoped for but with an SAR you may be able to turn this around.

If you have requested an SAR, then they have upto 40 working days to respond unfortunately, not ideal for you I know, but worth calling OFGEM anyway to give them a kick up the backside.

Eon have recently reduced the prepayment tariff inline with their standard tariff.

Possibly. I believe some suppliers have brought down the unit price inline with standard credit meters. Check with British Gas the unit price and the standing charge and compare it to your current tariff.

That may well happen, but then the supplier will request payment of the debt in full.

Whilst you have a debt, your supplier will not remove the meter. If you change suppliers, your current supplier will reject the transfer taking place until that debt is cleared in full regardless of your new circumstances.

They most likely did have the property registered, but under the plot number. They would have required you to provide them with the plot number and the meter details they requested from you to be sure that the address would be billed correctly to the right meter. It also depends on how recently the account was set up in regards to the account number. The developers may have provided the readings before you moved in and the meter details provided by the current tenants. The billing code may not apply if Eon requested for you to provide the information but you failed to do so. Have you called Eon and spoken about any of these issues?

You do have rights as readings would probably have been submitted to them by a meter reader, so they would have had readings but didnt use them/couldnt use them as they didnt have the correct info. For incorrect billing like this, call and ask them if you qualify to have some of the bill reduced in accordance with the billing code of practice.

Well they are legally obliged to read your meter at least once every 2 years. They may well have read it, which is what you need to establish and just not used the readings and this is where you will be able to get them to write off the majority of the bill. All providers have a duty to read your meter! You can request an SAR but you have to allow them 40 days to send this to you unfortunatley. I would also print off a copy of the Billing Code and take that with you.

The Energy Retail Association - Customer Billing This is the Billing Code Of Pratice.

I would call them and follow this up as soon as possible. Have you ever provided any readings too in the time you have lived there? The billing code would work in your case ONLY if you have NEVER been billed OR that they never used meter readings provided by either yourself or a meter reader. Now its the last part that may come into play with regards to your bill, but you need this information from SP. IF your meter has been read, but they didnt use those readings then they cannot back bill you further then one year. Regardless of this, they need to replace the charges on ALL your bills to evenly distribute the bill on previous pricing!

Why did they not bill you for a year??? If thats the case then they should at least allow you to pay the debt back over a year too! I suggest you put in writing an amount you can afford, along with a cheque for said amount on a regular basis. Also, ask them if they have a social tariff!

Hi Ester5 Eon will not be able to sort it out immediately because they need to contact Atlantic to ask them to agree a closing/opening read. Once these reads have been agreed they need to be sent to the data collectors too as they will also need them. Basically what they are doing is raising what is called an ARD, an agreed read dispute and normally take 3-5 weeks. Eon are NOT taking on any debt that you may or may not have had with Atlantic. All they will be doing is correcting the opening read to make sure you can be billed correctly in the future. In the meantime your account will be placed in dispute until this is resolved and you wont get a bill in the meantime or any reminders to pay the balance. I suggest you put some money aside each month. Contact them again in 3 weeks as they may eb able to chase this up. Some companies will agree a reading over the phone, but not all unfortunately.

Hi Just want to ask a few questions, since 2002 have they read your meter at least every 2 years? Were the bills estimated? If the meter is outside the property then why was the meter never read? These are a few of the questions to need to get clarified by SP. IF they read the meter but never used the readings and continued to bill you on estimates then this would be where the billing code of practise would come in. They can then only back bill you one year as they would be the ones responsible for getting you into debt. Also as it was a new build, may also be worth checking that they are billing you for the correct meter. check the msn on your bill and make sure it matches the one on your meter.

Firstly, if they have not taken the money on the agreed date, then you can request they pay the bank charges of which you will need to provide proof. Do you have a letter with the agreed date on? If so you will need to provide this too. Secondly, were the meters read? Were the bills estimated? did you provide readings when you moved in/out?

You can call them and ask for their complaints procedure, but that will probably be just about all im afraid. All information about prices etc would have been in their terms and conditions and as you are given a cooling off period, time to digest the information and change your mind, unlikely anything will come out of it, but worth logging a complaint. If you dont ask you dont get. If anything they will "re train" the rep in question.

How do you mean rate 7 or 10? Do you mean Economy 7 and 10? Will they not accept your readings?? If not then what are their reasons?

Hi Unfortunately, Eon are right, the billing code would not apply in this case then. If the distribution did not notify Eon of the change of meter, they would not have known so could only send estimated bills based on the previous occupants consumption. Did they ever write and ask you for meter readings? Normally they will send a letter if the bill has been estimated for a long period of time.

They are talking crap and dont want the hassle of having to get the money from someone else! Contact BGAS and tell them you will send the info they need to rebill you correctly.

They can unless you can prove to them you were not living there, ie a tenancy agreement or proof of sale of property. They wouldnt have been able to send you a final statement until they had been informed you had moved and been provided with a reading.

Did they say why they didnt use the readings out of interest? They have already admitted that the meter had been read but readings ignored? If the DC has been reading the meter but the readings have been thrown out and not used then this will come under Operational Loss which is part of the billing code, ie the utility company have got you into debt unnecessarily when the readings had already been supplied. As Verycatchy has already stated, in this case they will only be able to backbill one year. Did you ever call them and provide your own readings at any point by any chance?

Would need some more info. Who is responsible? Are they paying another supplier?

It sounds like a statement to me advising you of what you have used and what has come of the debt, although this should actually show on the meter itself. Have they have enclosed a payment slip and asking for payment now?