Unlikely the new amount will be wiped as they have applied the billing code here. You could ask them to make sure that the account has been rebilled and spread over the 4 years at the prices at the relevant period and not billed at todays prices.

They will most likely look at the total units used and divide that over the billing period, so it will be estimated. Probably would have been a good idea to have taken your own reading and provided them with it.

hi, did you call them when you first moved into the property to set up your account? They may not have had your details if not and assumed the old tenant was living there. You can fax over the info at your local library, probably best to get that part sorted asap so you dont get lumbered with the previous tenants debt. With regards to coming out to your property to resolve the meter/key issue, unfortunately that is down to the distribution and not your suppliers fault, they have to book the appointment though in the first place which would help matters, but they will probably not change anything until you provide proof of tenancy. Not ideal but hope this helps so you can get warm asap.

If you need any help, just shout!

You should be able to work out what your bill should be using your reading and the conversion they have added to your bill. Unfortunately its not someone sitting there entering readings, its that lame old excuse of an automated system. They will only ASSUME you were there so would have estimated based on that scenario and also previous years usage.

Its an estimated bill, ignore it if you have provided them with the correct readings as they will send a revised bill out to you. I assume the reading you gave is lower than the estimated reading?

I thought you only had to give 30 days notice and were not tied into a contract, as like you, they are so expensive compared to Sky. I called recently to enquire how I would go about closing my account with them and they just stated that I needed to give 30 days notice.

I can undertsand them wanting to leave, but If they havent read the meter then their increase may be to do with the industry price increases. Take a meter reading and ask them to requote and tell them that if the DD isnt decreased then you will be taking the supply elsewhere. Also, they are not tied into the contract and will not have to pay a penalty should they want to leave sooner.

Hi Staywarm is a scheme within Eon that provides a contract for 12 months at a set montly amount. With this they do not get a bill as its just a contracted monthly figure (this will be advised in their terms and conditions) and is to give the customer peace of mind that they will not get any surprise bills and are able to use the gas and electricity without worrying about large bills coming through. The way their contract will have been amended will have been based on their consumption the previous year, so if they used way more than quoted for their size property etc then they will have been re-quoted based on their consumption. I think it may be wise to ask for any other tariffs available within Eon ie Age concern, and also they have recently introduced a social tariff called Warmwise, and as your parents are elderly, they may qualify to go on this tariff.

Well that is a surprise, ive never known a supplier to provide a contract before that had to be signed and returned. I work for eon and although we send T&C's out and a quote, we dont request they sign for anything, just read the quote and then they dont have to do anything unless they change their minds in which case they call through to the call centre within the cooling off period.

A field sales rep???

also, just to add, you do not sign a contract/agreement for your fuel, its a deemed contract once you start using it, so Scottish Power will not have yours or anyones signature, so this advise is not going to get you anywhere im afraid.

Scottish Power are not responsible for dividing up the bill between you, hence why you all got a copy of the same bill. All you can do is as I suggested and that is supply Scottish Power with the names, forwarding addresses and tenancy agreements for all those that were living there. You can tell them that you have paid your part, but that wont necessarilly get them off your back.

either I am missing something here, because nowhere in his post does it say all names were all the bills! The fact that he has paid "his part" of the bill IS irrelevant! He was living at the property therefore liable. .This is a 3rd party dispute and Scottish Power are not there to sort out who has and who hasnt paid amongst the students, its their responsibility and they should have ensured they had worked out how THEY were paying the bill. And no, a timemachine would not be needed on this occasion as that is why it has been ESTIMATED.

Ok, when you left the property, did you call the supplier and let them know you were leaving and supply a final read? If not then they have no choice but to estimate your final bill and that will be based on the consumption at the time of living at the property. Were you also living in the property the bill is dated for regardless of whether you have paid your share or not? If so, then you will need to supply Scottish Power a copy of the tenancy agreements and supply the names of all those responsible for the fuel used. They will not remove your name off the bill though if you were living at the property at the time as you are as responsible as the other tenants. Were the names of the other tenants ever supplied to Scottish Power so they could add them to the bills?

50p perday standing charge???? I would double check that as that doesnt sound right at all.

UDS is their internal debt department so it has not been sent to anyone outside of Eon. A Sorry excuse but the letters are automated, they are on a tracking system, but agree that if the account was in dispute then tracking should have been put on hold. Just wondering also, if you had changed supplier or if you had moved address as the incorrect reading may not have been solely Eons fault. If there is a dispute with the final read, what is called an ARD, or an Agreed Read Dispute is raised and this has to be sent to the new supplier and can take up to 6 weeks to resolve as the information also has to bypass the meter readers. I am also surprised you spoke to energywatch because as far as I was awarem they no longer exist.

I believe most suppliers can refuse if there is an outstanding balance of £50 or more. As already advised, reapply in a couple of weeks once you have made another payment to reduce the ourstanding balance.

Well that may be, but I read it differently. The op states that accidents are unforseen, rightly so, so how can you say someone "caused" an accident. Who is to say the electric company "caused" the loss of supply. Could have been workmen in the area hit a cable, so seek compensation from them? Its like when people "trip" over paving slabs, do we not look where we are going anymore? Sorry if im getting the wrong end of the stick here but I saw it as a get out from claiming off insurance. No offense was meant.

I believe this would come under the billing code of practice, operational costs. Basically meaning their error has caused you a debt in which case they can only backbill one year. When the meter reader read your meter this should have raised questions as the address and meter serial number wouldnt have matched.

I dont think the intention was to take the p**s, certainly not from me. I just get a bit frustrated that we have come so Americanised in the thinking that if something goes wrong then we have to "sue" or seek compensation for everything these days. We need to start taking SOME responsibility.

I would say that if you have tenancy agreements to show who was responsible for the use of gas/electric then they wouldnt have a leg to stand on.

Sorry, im with ADT on this one, what is the point in having house insurance then???

The prepay meter will cost the same as a normal credit meter. You have a standing charge, but the unit rate that you pay per unit is cheaper than the standard credit meter so they work out the same so the engineer is correct in what he is telling you. If you call E.on they will quote you the unit prices for you for both the prepay and standard meters so you can compare.

I would ask for the £50 back too, they would have known your meter was supported by an IGT before the PDV! A standing order, you have control off so you set the days that YOU want the money to leave your account, that way BGAS wont be able to increase your payments either.