lol thats ok bazak. A lot of pensionsers are going on Staywarm at the moment, less worry about receiving large winter bills.

Staywarm only applies to pensioners. Eon are bringing in a social tariff very soon.

Thats good to hear

No problem, good luck and it should all work out ok for you.

Has the meter reader never read your meter or even visited? Have you provided readings before? If so and the readings have never been used (you already gave an example of the agent not using your reading) then this willl come under whats called Operational Loss and is part of the billing code. If this is the scenario, then the company would have caused you to get into debt by not using the readings provided by yourself and the data collector, therefore they can only back bill your account 1 year.

Eon are bringing in a social tariff within the nest 5 -6 weeks we have been told as there isnt one at present.

It may be whats called an IGT then, Independent Gas Transporter in which case Transco will unlikely know. The bill you received should show an MPR (meter point reference number) which will start with the numbers 74 or 75 if thats the case. If so Eon will be able advise you as to who that is and then I would call them and ask them why it has taken so long for your meter to be registered with a supplier. Again speak to Eon and advise them of the billing code.

The billing code may apply here if you have never been billed, even an estimated bill within 2 years, the company can only back bill 1 year but that can depend on the circumstances. Call Transco and they will advise you who your supplier is. Take a note of your meter serial number from the meter and make sure its the same as what Transco has too. What have EDF said regarding this as to why they havent set an account up for you? Did they know your supply was with Eon? Have you contacted any supplier within the last 4 years to ask who is supplying your gas?

Call any of the big companies and they will be able to tell you who your supplier is. Explain that the tenant has done a runner and they should be able to reset the meter, removing the debt for you. I assume you have a tenancy agreement for the tenants who did a runner as they may require proof of this. Depending on the supplier, you may not be able to get them removed for as long as 12 months, and in some cases there may be a charge for this. They may not have got your consent to have the meters installed as they may have built a debt with the supplier who would in most cases get a warrant to have one installed, just a possibility.

Check this site incase there is anything you are entitled too entitledtoo.com

Also, most houses pre-1930 dont have cavity walls therefore cannot have the insulation.

I dont have a link Sally, but Eon will be able to advise you if you call them. As I said in a previous post, you dont actually have to be with Eon for them to carry out this work for you.

Its not the landlord that qualifies, its the tenant, so if the tenant qualifies, so long as they get their landlords permission, it can be done with no cost to the landlord.

What figures are wrong now? If anything is incorrect then please enlighten me so I can go back to those that carried out our training today to advise them they are wrong and that you are right as you are clearly more in the know than Eon employees's!

Eon are doing the same and you dont even have to be a customer of theirs. If you are NOT on benefits or over 70 etc they will subsidise the cost. The max you would probably pay is about £220 for cavity and the same for the loft, anything over and above, Eon will foot the bill. Eons is not government funded, £340,000,000 is from the companies profit.

The gas primary units were reduced in Feb from approx 1200 per qtr to 670 on some of their tariffs as were some of the electricity from 225 per qtr to 125. May be worth asking them for a better tariff.

Hi Cant help with your situation, the only thing I can comment on is the 12 month rule only applies to domestic use and not business unfortunately. If energywatch or OFGEM are no help, then I would seek advice from a solicitor. Good luck

Then the distribution should be able to give you the exact dates, readings and serial numbers which can then be forwarded to them. Eon should really be doing all this for you, so may be worth calling them and getting all the correct information from distribution. They may have a different date because the new occupants questioned their bill and gave the new meter details when they moved in, could be the cause of the confusion.

Hi Transco normally deal with gas meters, not electricity so the gas meter may have been exchanged after you moved. The distribution for your area depending on where you live could be a company like Siemens. You need to find out which area you come up under. Check and old bill or call Eon and they should be able to tell you who the distribution is for your area.

Hi There is a way of finding out the new meter details and that would be from the distribution company. From my experience (I work for Eon, but not in meter exchanges so im sure someone can correct me if im wrong) it has been known for the distribution NOT to have passed on all the info/flows for a meter exchange, therefore the supplier will not always be aware unless you could confirm the meter serial number, but if distribution confirm a meter exchange took place, you can then pass this on to Eon who can then arrange a visit to confirm this with the current occupant. Also, Eon should be able to look at the new occupants meter details as surely there would be a dispute on their bills? Try giving distribution a call and see if they can help.

If they have NEVER billed you for the gas in 6 years (even an estimated bill), then they can only backdate one year, the previous 5 years have to be written off as their loss. Call them and advise them of the billing code and that you want a revised bill. Good luck Clare ps. I also work for Eon (please dont shoot me) and we give full names if requested. IF they wont give you their name, ask to speak to a manager. Sometimes this will mean a callback as they spend most of their time in meetings :-s, but as a rule, they will call back. Also to add, not sure about an employee being an imposter when you called, possibly someone new who was not clued up. As an employee I find this very frustrating as do a lot of others women/men who do try their best, even though we are moaned at about our call stats.

Hi Maudy Thats better news anyway! You will most likely get this confirmed in writing anyway, so once you get that it is unlikely they will increase it. If they do just call them back and they can look back on the notes on the account and keep the payments as they are. My theory is let the customer pay what they genuinely can afford to pay back, setting too high usually means the company will get nothing at all. Let us know when you get your statements through, and shout if you have any questions. Clare

Hi Subzero temps in the last 3 months??? Where is she living??? With the electric, if its a 2 rate meter you will have a high/low or normal/night rate. If the meter is only showing one reading, you may have a button that you need to press to bring up the other reading. If you dont have this then its probably just a single rate meter, but your supplier should be able to tell you this by looking at your meter details. Might also be worth checking the meter serial number (shown on the meter either above or below a barcode) matches whats on your bills, just on the off chance you are being billed for the wrong meter. I think what you should do now is maybe take readings on a daily basis for 7 days to check what your daily usage is and post back that information. I would advise for both gas and electric and also pass this on to your supplier and dont just accept that its to do with the weather. The advisor doesnt sound like much use at all, did they not pass you through to their consumption team? They will list everything you use in your property, how long you use everything and how often and can roughly work out what your average daily usage would be. It may be worth calling Eon (I realise you are no longer with them) as they may be able to do a consumption calculation for you. They will need to know everything electrical that you use on a daily basis from washing machine to jacuzzi;). Dont be afraid to call them, just when you get through to the call centre, just ask to be put through to the consumption team. So, try and do the following: 1) Check your current readings tally with your latest bill and not estimated. And also make sure your opening read follows on from Eons closing read. 2) When you get your copy bills from Eon, check that all the readings are not estimated, if so, ask Eon what the readings were that they were given to the data collector and see if they follow (could be they were out of sync and used their readings to estimate your bills)and ask why they were not used. 3)Make sure your new supplier have you on the Priority Register (it may help in your case with regards to avoid a prepayment meter) 4)Take readings for the next 7 days for both your gas and electric and see what your daily usage is. 5) Check to see what electricity meter you have ie if its an E7 meter. I think thats enough to be getting on with and I know there is a lot to take in, but if you need any help with this then give us a shout. Clare

I think I would get on the phone and query this with the supplier, if your bills were coming up high with Eon too you need to speak to their Consumption Department if the readings are correct. They will look at everything that you are using in your property and see if it warrants your consumption, if not they will normally send someone out to check your meter. But it is very important that you check ALL your readings. Im assuming this time of year its your electricity that has come up high? What type of meter do you have? ie a 2 rate meter, 2 readings? Also make sure you are on the correct tariff as well. By the way, your supplier should be offering capped pricing on your unit price, so may be worth your while asking what the price is for this.

Hi BCW are probably one of the worst DCA's unfortunately, but still let them know what is happening and again, let them know that you are on disability and therefore can not pay anything until this has been resolved. £500 for a quarter???? Again, check to see if the bills are estimated and also check that the opening read is correct too, and if so give them an upto date read. Out of interest, what area do you live in? And also an odd question but is your water supplier United Utilities? I only ask, because United Utilites have a trust fund for those who are vulnerable having difficulties with their bills and the debt was not your fault which you could have a good case for if the bills have been estimated dispite you giving them reads. Clare