Baz1994
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Thanks dx, so I have an APR of 20.1% (Welcome Finance) so just enter that ? Also I have various charges i.e unpaid direct debit, conversion default fee, conversion default interest, capitalisation fee, telephone charges and default sum fee interest. Which of these can I not try to claim back ?
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Apologies but I'm a bit of a novice at this but will try to explain as briefly as possible. I took out a Secured Loan with Welcome Finance in November 2003 in which I was miss-sold PPI. I received the relevant questionnaire from Welcome in which I completed and returned. Next I receive a letter from Dial4aLoan (same address as Welcome?) saying that they have been passed complaint details by Welcome Finance for investigation and can you kindly provide Copy of Agreement details showing insurance premium, documents relating to Dial4aLoan sale, status of account etc ????? I have no recollection of ever having any contact with Dial4aLoan (obviously the Broker) or ever receiving details from them but only with Welcome Finance / Progressive Financial Services ? I spoke to Welcome about this who were rather unhelpful and said that the matter had been passed to the Broker to deal with. I then had to write to Dial4aLoan (No telephone number provided ?) in which I received a reply stating that I would have to send £10 for details of the account to proceed or revert complaint back to Welcome or Norwich Union / Aviva . last week I sent the standard SAR letter to Dial4aLoan with £10 cheque (which has been cashed) requesting their response within 40 days. Today I received their reply thanking payment and please find enclosed documentation that they hold on my file. All they have supplied is a couple of badly photocopied dial4aLoan Broker Commission statements, a BACS Remittance Advice letter from Welcome to Dial4aLoan again showing their commission, and copies of my previous correspondences to them !!! Am I missing something here was expecting a lot more as per SAR letter conditions ? Any help would be appreciated as what to do next as this is becoming rather frustrating. I have a Secured Loan with Welcome Finance since Nov 2003 in which is still active and on checking my Deeds from Land Registry they are not named on it but a company Progressive Loans ? Sorry for a stupid question but does that imply that Welcome have no hold on my property and therefore it is not Secured by them ? Can someone also advise when is or is not a Secured Loan enforceable ? I am trying to complete spreadsheet - What Interest rate % do you enter ? Also found the Fee Reclaim Letter as advised but it mentions mortgage but mine is in respect of a Secured Loan, sorry for silly question but is it one of the same or do I just change certain details ?
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Many Thanks again dx and will do. Will advise further reply when recieved
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Thanks dx - is there a standard letter to reply with ? Does the policy with Norwich Union / Aviva actually exist as been requesting details but to no avail ? how can I find out if Aviva / Norwich Union subscribed to GISC Code ? Do I now consider presenting misselling details to Underwiters ?
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Just received reply from Dial4aLoan rejecting my complaint due to complaint not being made within six years of sale ? Also that they were not regulated by the FSA as sale was made before 2005 ? They are now suggesting that I refer the complaint to Welcome again or Norwich Union ? Any further help what to do next would be very much appreciated or am I wasting my time as I am at the end of my tether with this lot
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Ok thanks again and will do so now. Will keep you posted on developments. Sorry for a daft question but what is the relation between dial 4 a loan and Welcome finance ? Are they the broker ? Also the PPI policy is with Norwich Union and trust they are the Underwriter ?
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Yes I have thanks dx and up-dated spreadsheet. Shall I just copy and re-send to dial4 A Loan ? Do I need to contact FOS or just await reply from Dial 4 A Loan ? At the end of my tether with these cowboys at the moment !
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Thanks so that clarifies that then but they are saying that they cannot pass on previously submitted details ??? Its becoming rather annoying now and rather frustrating. There isn't even a telephone contact number for dial4 A Loan - does anyone know why this is ? I will have to resubmit details to dial4 A Loan ? I am a bit confused as I have no correspondence from them only details from Welcome ?
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Well when I thought everything was progressing well with my complaint, I now today received a letter and another questionnaire to be completed from dial4 A Loan ? I spoke to Welcome Finance Complaints dept and they advised that complaint has now been passed to the broker ? Does anyone know if this is correct or experienced the same thing ? Is it just another stalling tactic by Welcome ?
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Many thanks for your response and that probably explains it - will take that on board going forward.
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Oh dear dont need that right now Will get onto them in the morning.
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Thanks again and yes all seems to be falling into place. They have mentioned that the underpaid amount of £465.80 will be collected through tax code for 2013 and 2014, so I suppose that is some consolation as I have not got that spare at the moment Will my Tax Code change again in that case ?
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Yes it does actually, all starting to make sense I think ! They have mentioned that underpaid amount is from previous years (2011 & 2012). I have just received another Tax calculation for 2011-2012 this morning showing JSA amount plus PAYE income and another Tax Underpaid amount which has appeared on my latest Tax Calculation received for 2012-2013. Does look like HRMC are playing catch-up ! There is also again a Flat Rate Job Expense figure for £120 in which I can only imagine is in respect of my previous employment with the Post Office for clothing allowance ? Will HRMC be able to confirm this ?
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Many thanks for your reply and will give them a call.
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I Will do and many thanks for your comments
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Ok and will do - many thanks again
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No only one job caro and only one P60. I have no other benefits with my current employers.
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I have just received a Tax Calculation for 2012-2013 from HMRC advising that I have underpaid some tax. Sorry to sound stupid but on checking the calculations presented against the relevant P60 the PAYE Income amounts differ - Can anyone possibly explain or give a reason as to why this is ?
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Ok thanks but I didn't quote any figures anyway just details regarding mis selling. Should I have submitted the completed spreadsheet details with the FOS CQ or just await their response first ? Or shall I just forward additionally to Nottingham, advising that forgot to enclose with initial submission ? and no I didn't find anything relating to the MIF being dealt with separately but may just put something in writing to that effect anyway and see what they respond with. Further to my earlier correspondences shall I forward completed spreadsheet details to Welcome asking them to include with my previous FOS questionnaire submission ? Please can someone kindly advise how these cowboys obtained my home and work number when I only gave them my mobile details ?
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Right I have now completed 2 spreadsheets one in respect of PPI only and another including MIF. Shall I now just await a response from Welcome as I have already submitted a FOS questionaire by recorded delivery earlier this week ? In respect of the MIF shall I treat this as a separate issue and if so do I address Welcome Finance in Slough or Nottingham ?
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Many thanks again and will certainly be asking Welcome that question and will revert with their response
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Many thanks again for your help and will now add to spread-sheet.
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Sorry just to confirm again that I have calculated correctly :- MIF Fee amount £1,320.00 / Total Loan amount £15,697.43 x 100 = 8.41% £232.74 x 8.41% = £19.57 MIF Monthly contribution amount
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Ok many thanks again and will do. Just completing spread-sheet now and will let you know once done.
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Ok thanks so do I calculate monthly contribution figure in respect of the Mortgage Indemnity amount of £1,320.00 in the same manner ?
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