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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Danny340 V RBOS


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Started my claim with RBS on 28th March, I initially followed the advice from the moneysavingexpert website and then later found this site. I have just received the defence and a CPR part 18 request from Cobbets. I will go through details of my claim and hopefully you kind people can comment on it and give me some advice.

 

 

01st March sent letter asking for bank statements

28th March sent first letter detailing charges and interest included list of all charges

11th April sent letter before action included list of all charges

 

 

24rd April Started claim with MCOL,

 

 

After reading through this site I think it might have been a mistake to use MCOL as Cobbetts now seem to be saying my POC aren't good. Particulars of claim were as follows;

 

  1. between 23/03/01 and 01/03/07 the Defendant debited numerous charges from the Claimants account.
  2. The charges are an unfair penalty under the Unfair Terms in Consumer Contracts Regulations 1999, because they are a disproportionately high sum in compensation compared to the cost of the purported breach.
  3. Under the law of penalties, the charges are an unlawful extravagant penalty.
  4. Under the County Courts Act, the claimant is entitled to interest of 8% per annum from the date they were deprived of the money . This totals £591.88, accruing at the daily rate of 0.021% until judgement or payment.
  5. The Claimant asks the court to enter judgement in their favour for £3208.00 plus interest, totaling £3799.88.

Should I update these POC ? If so how do I go about this?

 

 

I'll get round to the Defence and Part 18 request in my next post.

 

 

Cheers :?

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Cobbetts sent me a standard 6 page defence rubbishing my POC et, I sent off a reply to their CPR part 18 and also sent them a Part 18 request of my own asking for breakdown of all costs etc.

 

Just after sending these letters I got a letter from RBS denying charges are unfair but offering me £3208. This is the full amount owed but without interest or court costs. If they had offered me this at the start I would have accepted but now I'm tempted to refuse and hang out for full settlement.

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hello

if you go into the bank templates section on the main page there is a full particulairs of claim there. you can compare. i think you can contact the court and ask to add to your particulairs of claim(don't know if this will add to your costs though)

 

you could send them a letter saying you will accept this as part settlement of your claim and hold out for the court costs and the 8% interest which i would imagine is quite a bit if they've offered you this amount then surely they could stretch to a little bit more

 

its up to you, if you do this you could be waiting a while as the courts are blocked up with bank charges claim

 

i'm not sure when rbs settle after court proceedings have been brought, you could try contacting them before your claim is allocated to your local court and you have to pay that fee.

this is normally a good plan as it saves them a little bit of money

MY WINS PENALTY CHARGES

 

BARCLAYS SETTLED IN FULL DAYS BEFORE COURT

HALIFAX SETTLED IN FULL AFTER LBA

RBS SETTLED IN FULL AFTER PRELIM

GE MONEY (RIVER ISLAND CARD) IN FULL AFTER REQUEST FOR REPAYMENT

IKANO (OASIS CARD) IN FULL AFTER A LONG HARD SLOG NO COURT CLAIM ISSUED

 

MY WINS PAYMENT PROTECTION INSURANCE

 

ALLIANCE AND LEICESTER IN FULL + 8% INTEREST

RBS credit cards x2 in full without any interest

 

CURRENT CLAIMS

 

RBS AGAIN PENALTY CHARGES (confirmed hardship case)

GE MONEY PPI (breach of sars sent)

RBS CREDIT CARDS PENALTY CHARGES(declined)

HALIFAX MORTGAGE PROTECTION PLAN (declined)

HALIFAX CREDIT CARD CHARGES(no reply)

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