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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faz v Yorkshire Bank ***WON***


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06.12.06 sent S.A.R request with cheque for £10, the cheque was cashed straight away but as yet I have recieved nothing. Its another 5 days until their time is up but I was wondering has anyone else had a similar experience with the yorkshire bank?

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I need abit of advice

 

I am claiming against yorkshire bank and have sent prelim and LBA and the 14 days is now up so I am ready to file online with moneyclaim.

 

In all my correspondance to the bank I enclosed the spreadsheet showing charges excl the interest. When I file online do I just post a copy of the spreadsheet to the court quoting my claim number? and do I need to send another copy to the yorkshire bank?

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You could just send 2 to the court, or do as you suggest and advise the court that you have done this. This can now include interest at 8%, as long as you include it in your claim. Don't forget to add the daily interest to date of settlement.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks for that caro, my claim is for just over £400 so with the interest added it is over £500 and I will include this column when I send both copies of the spreadsheet.

 

What did you mean my adding daily interest? is it just that the total will change everyday from when I send it until when you pay up?

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If you look at the templates in the bank templates library for particulars of claim, it shows how to do this. You put the amount from your spreadie (including interest from memory) and xxp per day interest until date of settlement. You'll find details of how to work out the daily amount. Again from memory it's CLAIM TOTAL x 0.00022, but check the number of zeros LOL

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I am having trouble filling in the moneyclaim form, I have put the amount I am claiming in charges then the interest at 8% but there is a note on the moneyclaim template to say don't include what is written in blue. So does that mean I don't put the amount of interest?

 

Help Please

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  • 2 weeks later...

I have today recieved an acknowledgment today from the courts saying YB intend to defend....no suprise there.

 

In a seperate letter from yorkshire bank I have recieve a cheque for £202, I am claiming £618 so I will be sending the cheque back to them

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Thanks michael, I will tear it up and use one of the template rejection letters.

 

Now I have an acknowledgment from the courts should I send an updated copy of the spreadsheet (showing intrest upto today) to yorkshire bank at leeds where I sent my previouse correspondence?

When I filed my claim last week I sent 2 copies to the court.

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Don't worry about sending the updated schedule if they have one to the date of the claim. Unless of course you want to remind them that the interest will continue to accrue until the date of settlement.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I am keen to start claiming back bank charges from YB that are over the six years. There has been some mention of it on this forum but I was wondering what is the best approach to get this info. On my original S.A.R I requested six years worth of statements (which I recieved) and I paid my £10. Will I need to send another £10? do you think the bank will just fob me off by saying they are only required to send me the six years of data?

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I sent my second SAR last Friday with another £10 and have requested charges data back to 1995, this will be round two. I haven't heard any thing as yet and I'm expecting them to ask for proof of identity, but will start a new thread when i get going. I don't think you need the dates as under a SAR request they should send you any data that they hold on you that you ask for. There will be fob off's but we know our rights and they will comply.

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I will give it a go then, did you use an amended version of the template on this site or did you just make up your own letter.

I will send another £10 although we shouldn't have to really.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Recieved a letter today from YB acknowledging reciept of my torn cheque and stating the banks position remains unchanged.

It says any further correspondance will be from the banks legal department.

I guess this is just fairly standard?

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