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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Trust Deeds: A brief guide


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What is a trust deed?

A ‘trust deed’ is a voluntary agreement with your creditors (the people you owe money to) to repay part of what you owe them. It is less formal than bankruptcy and may also avoid some of the legal restrictions which follow from being made bankrupt. Although it’s a voluntary agreement it can be legally binding. A trust deed may involve transferring valuable things that you own (known as your ‘assets’) to a trustee so that they can be sold to raise money to pay to your creditors. A trust deed will often involve you making a contribution from your income. This will usually be over three years, but can be for four or five years. After this time you will no longer be liable for the debts included in the trust deed. This is called being ‘discharged’. Providing it meets certain conditions, a trust deed may be recorded in the Register of Insolvencies as a ‘protected trust deed’. This prevents your creditors from taking further action against you to get their money back, as long as you stick to the terms of the trust deed.

 

What are the advantages of a trust deed?

• If a creditor agrees to the terms of the trust deed, the debt you owe them is ‘frozen’ at the start of the arrangement. As long as you keep to the terms of the trust deed, no further interest will be added to the debt. Once the trust deed has been set up, they should direct most correspondence to the trustee rather than to you.

• You can still have a bank account. This is usually an instant access account, where you can use a cash card, but you do not get a cheque book, cheque card or an overdraft facility.

• You can still continue to be employed in most cases. (It is always a good idea to check your contract of employment to make sure that a trust deed will not affect your job.)

• You may still be able to hold public office, although some public bodies may have their own rules preventing this.

• Any monthly payments you have to make based on your earnings may be increased or decreased if your circumstances change.

• You may be able to enter into a trust deed without putting your home at risk.

 

What are the disadvantages of a trust deed?

• Only the creditors who agree to the terms of your trust deed are bound by the arrangement, unless it becomes ‘protected’.

• If you do not cooperate with the trustee, they can try to make you bankrupt.

• You cannot continue to be the director of a limited company unless your trustee agrees and unless the rules of the limited company allow you to enter into a trust deed.

• Some public bodies, such as councils, may have rules that prevent you from holding office with them.

• Your credit reference file will be affected. This could make it more difficult to take out further credit during and after the trust deed.

• A trust deed cannot include certain debts.

 

What debts cannot be included in a trust deed?

A trust deed cannot include debts such as:

• fines, penalties, compensation and forfeiture orders imposed by any court;

• any debt that has been incurred through fraud;

• student loans;

• any obligation to pay maintenance to an ex-spouse due under a court order (not child support agency arrears); and

• money owed to a creditor whose debt is secured on your property (such as a mortgage or secured loan).

 

How is a protected trust deed different from a trust deed?

Only those creditors who agree to the terms of the trust deed are bound by it. This means that those creditors who do not agree could still take further action against you, such as applying to make you bankrupt. However, if your trust deed becomes protected, even those creditors who do not agree to its terms cannot take further action against you.

 

Can I apply for a trust deed?

There is no minimum or maximum amount of debt or number of creditors that you must have before you are allowed to apply for a trust deed. However, some insolvency practitioners have their own rules about this. You should always seek impartial advice to find out what the best options are for dealing with your debts.

 

Does the trust deed have to include all my assets?

For a trust deed to become protected, it must transfer everything you own, except certain essential items and your current income, to the trustee. You will usually be able to keep basic household items. You may also be able to keep a car that you reasonably need. Property which is transferred to the trustee may be sold whenever it is in the interests of your creditors to do so. If you meet certain criteria, you can propose a trust deed to your creditors where your home will not be treated as an asset. This type of trust deed is known as a ‘section 10’ trust deed.

 

A section 10 trust deed will be possible where:

• there is at least one secured creditor (like a mortgage or secured loan) on your home; and

• before the trust deed is granted the secured creditor agrees not to make a claim for any of the money you owe them.

 

You will not be discharged from your secured debts and will still need to pay them in the usual way. If you do not keep up these payments, the secured creditor can try to make you bankrupt, which could put your family home at risk. A section 10 trust deed can become protected in the normal way. However, if your home has equity in it and you exclude it as an asset, creditors may be more likely to object to the trust deed becoming protected. If your trust deed fails to become protected because you have excluded your home from the proposal, you can put forward another proposal in which your home is included as an asset.

 

Will my home be affected if I cannot get a section 10 trust deed?

If you cannot get a section 10 trust deed and you live in mortgaged accommodation, your home could be at risk of being sold. To prevent this, a third party, such as a family member or friend, may be able to buy out your ‘interest’ in your home from the trustee. Alternatively, you may be able to arrange to re-mortgage your home. If these options are not available and your spouse lives in the family home, he or she must agree to the sale. If one of your children lives in the family home, you must agree to allow the sale. If agreement is not given, the trustee has to apply to the sheriff court for an order allowing your home to be sold. The court can either:

• grant the order (possibly with conditions);

• refuse to grant the order; or

• postpone granting an order for up to three years to allow you and your family to find somewhere else to live.

 

Can I have a trust deed even if I have no assets?

It is possible to have a trust deed even if you have no assets. You will need to be able to make regular payments from your monthly income. These payments will need to be high enough to persuade your creditors to agree to the terms of the trust deed.

 

What if my circumstances change during the trust deed?

Check the terms and conditions of your trust deed. The terms and conditions will usually tell you what may happen if your income goes up or down, or if you gain new assets.

If your income goes up, your trustee may ask you to pay more money into the arrangement. If your income goes down, the trustee may allow you to reduce or stop making your payments for a temporary period. If you gain new assets, your trustee may be able to sell them to raise money to pay your creditors.

 

Will my credit rating be affected?

If the trust deed becomes protected it will appear in the ‘Register of Insolvencies’, which is the public register. Credit reference agencies hold information about trust deeds and protected trust deeds for a period of six years. This can make it difficult or more expensive to get further credit.

 

This information only provides a brief overview, it should not be considered as full trust deed advice. If you believe that a trust deed is likely to be the best option to help you with your debts it would be vital to seek impartial advice from one of the debt advice charities such as the Citizens Advice Bureau, Stepchange or ourselves. Some local councils can also provide free, impartial debt advice.

 

Further information:

Our full trust deed fact sheet can be found HERE

Further trust deed information via the Account in Bankruptcy in Scotland

For Free, Confidential and Independent advice: 0808 808 4000

Monday - Friday 9am to 9pm // Saturday 9.30am to 1pm // 24-hour voicemail. Please leave a message to request an information pack. http://www.nationaldebtline.org // http://www.mymoneysteps.org

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