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    • what is an OCA letter? you follow post 2 as stated. dx    
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue –  02 May 2024 Particulars of Claim What is the claim for – Unpaid car loan 1. By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. 2. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. 3. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.       THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                         What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Car Loan When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No    
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
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Unsolicited nuisance calls from "ppi helpline"-warning notice!


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Over the last 2 weeks, my phone line has been deluged with daily Unsolicited 'live', recorded message, and 'call-back' phone calls, from a Company naming itself as "PPI Helpline".

 

Up to 4-5 calls each day, even in the early morning and late into the evening.

 

My Call Display indicates that the numbers this Company uses to make these calls are-

 

08451 550 0228 (for the live operator calls)

 

08452 861 811 (for the recorded message and 'call-me-back' calls)

 

The 'call-back' recorded messages are devious- the message says 'we need to speak to you urgently- Press "3" to return this call..." (this will cost you a lot!!)

 

I am already registered with the Telephone Preference Service, so should not be receiving these calls,

 

I did answer the first few calls, to demand that my phone number and details be immediately removed from their Company's database, and no further calls must be made to me- Their telephonist/salesperson just hung up on me.

 

I made a Formal Complaint to the Telephone Preference Service, and was told that this Company had already been identified as being a source of unsolicited nuisance Calls- they are also listed on several Internet 'Telepest' websites as repeated offenders.

 

I also have checked with the Ministry of Justice with whom the Telephone Preference Service informs me that the Company is regulated by.

 

Their Claims Management Regulator section, have asked me to make a Formal Complaint to them, regarding the conduct of PPI Helpline, as the Licence the Company holds, forbids them from -

"not engaging in face to face ‘cold calling’, or in any form of high pressure selling"

 

I strongly suspect that I am not the only person adversely affected by the high pressure tactics, and nuisance, caused by the Company- "PPI Helpline" so if you have suffered nuisance calls from them too, I suggest that you also make a Formal Complaint to the Ministry of Justice-Claims Management Regulator, whose details are-

 

Claims Management Regulation Unit, 57 – 60 High Street, Burton–upon–Trent, Staffordshire, DE14 1JS

 

General enquiries Telephone: 0845 450 6858 / 01283 233309 (9-5pm)

 

Website- http://www.justice.gov.uk/claims-regulation

 

Do feel free to reply to this Post, if you have also been affected.

 

Dave Grieve, Scotland. :mad2::mad2:

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Just a quick update-

 

Ministry of Justice, Claims Regulator Manager, phoned me this afternoon regarding my Complaint.

 

Apparently, the owners of PPI Helpline state that they do not have a call centre that makes unsolicited phone calls, and that the calls may be coming from someone who is 'piggy=backing' the real PPi Helpline!

 

The M of J are finding out from the phone numbers, listed above, who actually owns them, as it is a possible case of Company Fraud and Impersonation.

 

They also suspect that the callers will always ask for 'money up front'- so there also could be a strong allegation of Fraud, as the callers are NOT registered as a Claim Management Company with the Ministry of Justice so consumers have no form of protection, nor actually is the callers allowed to operate as a Claim Management Company.

 

So again, if YOU get a cold call from someone saying they are from PPI Helpline, as according to the owners of this Company they do NOT make calls of this kind, hang up, take a note of the Caller Display phone number, and let the Ministry of Justice know using the contact details in my original posting.

 

Be Warned !! and pass this on.......

 

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  • 5 months later...

Hi

 

OMG I am beyond frustrated with these calls. I too have registered with the TPS but to no avail.

 

I just had one call now so I googled the PPI Helpline number and found this forum.

 

I am so glad that I am not the only one being plagued by them(however I wouldn't wish their hounding on anyone) and whenever I ask to be take of the list or press option x to speak to someone they just hang up. Unfortunately no number showed up so I couldn't ring them back.

 

I will be making a written complaint and if a number ever does come up I will be writing to them.

 

Thank you for all your info and suggestions

 

Saf2

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  • 4 weeks later...

I too receive the recorded messages almost daily, and the "press 9 to opt out" certainly has no effect.

 

I've tried several times to allow myself to be put through to an operator and asked to be removed from their database and they just hang up. What wonderful jobs those people must have!

 

The telephone number is always concealed.

 

If, as the "real" PPI Helpline are claiming, this is other unregistered operators impersonating them, it begs the question of how we can make a complaint with no company or telephone number to complain about!

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  • 3 weeks later...

This is a company called "Aims Review".

 

I know this because after hundreds (and I mean hundreds) of calls from them including calls where they repetitively hung up on me, called me stupid, told me I can't read and swore at me, I decided to say yes to everything they asked.

 

They then read out a legal statement saying that the company is Aims Review. If you tell them that you need your PPI claimed back then they will read out the same statement.

 

I don't know how you managed to get that far with the ministry of justice as there is no such company as the ppi helpline. If they say they are from the PPI Helpline or Hotline then they know they are flat out liars.

 

Now, the fun starts when I ring the head office. First of all on their website aimsreview.com, they clearly state that they are not registered in the UK. It's based out in Gibraltar. I'm no international business lawyer, but I am pretty sure that Gibraltars laws are a lot less stringent to ours.

 

I have phoned the head office a few times to calmly and polity ask them to stop and they say it's not them! it is. I say I have recordings of them saying that it is aims Review and I usually get hung up on. The last time I was called a "tosser".

 

I live over 200 miles from their offices ( Unit 7 Trident Park, Trident Way, Blackburn, BB1 3NU ), however it is at the point now where I am about to make the journey.

 

Failing that, I'm gonna expose all the managers and staff and and let all of their friends and family know that they are lying [problem] artists.

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  • 3 weeks later...

I am sick to death of constant bombardment from PPI Helpline.

 

How can I get their address, to send them a bill for constant interruption to my working day.

 

I understand someone has just raised an invoice for his time wasted and got paid.

 

There are obviously dozens of these companies at it.

 

The phone number today was 08434103912 on a 1471 look up.

 

Initially I took the call and pressed 5 as requested. When I asked for the address the man on the other end put the phone down.

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I had one of these today which prompted me to do a search for 'PPI Helpline' and led me to this forum. I've also had loads of texts, from various numbers, the usual rubbish, totally unsolicited and extremely annoying.

 

Today's phone call was a recorded message during which I was prompted to press '5' to follow on with the 'claim', so I did. When I was answered I asked the person what their company name was and he said "PPI Helpline" and launched in to the usual spiel about what they do. I let him rattle on a bit, after all the call isn't on my bill, then when he was finished and wanted to start taking information from me I said I'd need to think about it and would call them back and I asked for a landline number on which to do so. The guy promptly hung up.

 

The number I was called from was 07588 155435.

 

These calls are an insidious invasion of privacy. I do hope the companies doing this get caught and heavily fined, though I won't hold my breath on that happening!

 

I've reported the number and details of the call to the ICO.

 

Greg

Edited by bikerthing
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I get weekly texts telling me there is £2,300+ ready to be posted to me immediately, and to contact the number.

 

I managed to get my phone provider (02) to block the calls as they were subscription based and I have never subscribed.

 

This kind of behaviour is really below the belt and very annoying - I've had a phantom caller for about a week but they seem to have given up now.

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  • 3 weeks later...

I get daily calls. I asked them today who they were and where they got their funding and they hung up on me. Numbers I got called from are 01214690045 and I also get texts from 07501958495. They are such a pain and keep on waking my baby up...

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I just had the same phone call from "PPI Helpline". Number came up as 0843 410 4412. As soon as I started asking questions about who they were and what they did the phone went dead. Funny that. Please somebody nail them!

Edited by ims21
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I am sick to death of constant bombardment from PPI Helpline.

 

How can I get their address, to send them a bill for constant interruption to my working day.

 

I understand someone has just raised an invoice for his time wasted and got paid.

 

There are obviously dozens of these companies at it.

 

The phone number today was 08434103912 on a 1471 look up.

 

Initially I took the call and pressed 5 as requested. When I asked for the address the man on the other end put the phone down.

 

As someone else stated the PPI Helpline is indeed a company called Aims (they go by variations of Aims e.g. Aims Review, Aims Legal etc) they also have a pension switching operation (Forensic Review & Yardstick Marketing) that operates The Pension Helpline. All of these firms belong to the same people and operate from the same building.

 

As somebody else stated Aims may well be registered in Gibraltar and have satellite offices in the UK but their main operations are in Spain a quick search on google comes up with this address:

 

Av. Andasol, KM 189 29604, Marbella Malaga

 

Tel: 952835501

 

When questioned they have a habit of not telling people who they are or where they are based and in most cases simply hang up when callers push for these details. That way you cannot take action against them as you don't know who they are. Yet they are passing off as the legitimate government helplines!

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  • 1 month later...
I just had the same phone call from "PPI Helpline". Number came up as 0843 410 4412. As soon as I started asking questions about who they were and what they did the phone went dead. Funny that. Please somebody nail them!

 

 

On the "tellows" site you can find some more informations to 0843 410 4412. maybe it helps you.

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  • 2 weeks later...
If everyone complained to BBC Watchdog , I'm sure we can expose these people and get the nuisance calls to end!

 

Please visit BBC Watchdog and write a complaint.

 

Please see my post above from 4th Dec as I have previously stated the PPI helpline and also the Pension Helpline are operated by the same company and that is Aims Review. They are based in Spain. Their address and phone number is listed in my post above. When you press 5 to speak to someone you are speaking to someone in Spain not Bury or Lancashire or anywhere else in the UK.

 

The directors of the company are Adam Bennett, Thomas William Edwardson, Tom Edwardson Jnr, Michael Salter, Michael Costello and John James. They have a policy to keep calling people and have informed their staff to hung up if they are asked to many questions or just say yes we will take you off the list but they don't bother. Soon I will find out the directors personal phone numbers and list them here so everyone can call them all hours of the day!

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I unwittingly hit on the answer to stop these at the first call - I am on the TP 'no cold calls list', but when I picked the phone up had problems hearing them and asked them to explain what they were on about. Having an income of less than £10K a year (I've been medically retired for many years) I had little idea what they meant by PPI and said so, I asked what it was, explained that I'd never had any such thing, and that they must have the wrong person (all their spiel suggested that they were a company who I'd actually had some connection with). The caller soon got bored and put the phone down, had a couple more which went to voicemail and after that I never heard from them again!

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Somebody came through on my mobile with PPI so I answered in Japanese, it was a recorded message where you press a number to speak to somebody, so I spoke to that person - who was completely baffled! Seemed to have stopped them calling and texting.

 

If you get texts on this you can forward them to your phone company's Spam line, on 02 it is 7726 - they will then investigate the source of the calls and stop them.

 

Sometimes texting STOP or whatever can cost you money.

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  • 1 month later...

My daughter (7.5) has a Teddyfone and it rang just now with a similar call. I explained that as she is 7.5 it is unlikely that she has had a credit card in the past!

 

They are clearly using automated dialing techniques.

 

They refused to give me their limited company name.

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My sister hands her phone to my great nephew who is just learning to talk, and they get quite frustrated.

 

Them... Can we talk to x

Great Nephew (GN), hiya, ta, hiya

Them... Can we talk to x

GN - repeats same words again

Them.... wrong number (polite phrase).

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  • 3 weeks later...

I've had the same calls - every day for weeks now. I have an answering machine that picks up their messages but today I was at home and answered, pressing 5 to speak to someone. They asked my name - I refused to give it without them giving me theirs (other than 'James') and their address. At which point James hung up.

 

I hope to God that pressing '5' doesn't result in a high cost charge. I did fear that, but surely that is illegal without informing the respondent that they will be responsible for a premium call charge?

 

I'll check the bill in due course. Hopefully it will now stop them calling me. (Naive perhaps...) Both my telephone lines at home (one domestic, one business) are registered with the TPS but a fat lot of good it does these days. Minutes after this one I got another on the domestic line from 'Evolution Legal' who wanted to talk to me about an accident I had. Allegedly. Time wasting bottom-feeding low-lifes that they are....

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  • 4 weeks later...

I have had similar experiences so I tracked their number to:01158712827 which gave an opt out option.

 

Also it may be worth registering a complaint here: wwwDOTconsumersDOTofcomDOTorgDOTuk//2012/10/tackling-nuisance-calls-and-messages/ (I'm new to the forum so I can't post the link so maybe another poster will oblige)

 

There is a very quick form to complete and the more people who complain the quicker it'll get them shut down

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  • 2 weeks later...

I keep receiving calls on my work landline in the office from 0843 2890055 or 08432890053

 

Its an automated message that bangs on about PPI.

 

I find it completely unacceptable that this company is calling me on my works number. A number that is run by my company and is for business calls only. The only person outside my business network that has this number is my mother for emergency contact purposes.

 

I am getting absolutely sick of these calls. And when I try to press 9 to remove myself from their call list (that I shouldnt be on in the first place), it tells me I cant use that option from my line.

 

Does anyone know the name of this company so I can try and start some form of complaint?

Edited by debzyg
missed a line out
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  • 1 month later...
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