Jump to content


  • Tweets

  • Posts

    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

What to do with MBNA PPI claim?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4518 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

I've reached the point with my claim against MBNA for mis-sold PPI (self-employed) that I must make a decision on what course the claim should now go.

 

I have 2 credit card accounts with MBNA that had PPI and the total I just checked is now up to approx £17k including interest they have charged me.

 

They put the claim on hold pending the judicial review, but I haven't heard from them since 2nd March 2011 where they told me they wouldn't deal with the claim until after the judicial review.

 

I've written to them about 6 times since March 2nd this year and not had a single reply. All letters sent recorded delivery, so I know they were signed for.

 

Looks like I have 2 options and wondered what people thought I would be best doing :-

 

1. Log the complaint with the FOS and let them deal with MBNA, but this will obviously take a very very long time now

2. Go to court, which I believe to be daunting as it's over £5k and much more of a formal affair than if it was a claim under £5k (maybe i'm wrong?)

 

Any advice appreciated.

 

Should I phone them and ask them when they intend to reply?.....i'm reluctant to discuss the case with MBNA over the phone as i don't trust them.

 

Thanks

 

Citybloke

Link to post
Share on other sites

Look at sections 140A and 140B of the CCA - these were inserted into the 1974CCA by the 2006CCA and came into force in 2008 retrospectively.

 

From my understanding of it and current use of this with A&L / MBNA you don't need to start a claim against MBNA you simply make an Application to the Court for a ruling that they have not treated you fairly using section 140A and then under 140B the Judge can make an order against them for repayment of charges, interest etc. It must be done in the County Court and Notice Applications can be as quick as 3 or 4 weeks. I think if you were suffering hardship you could ask the Listings Clerk for an early hearing date. Under the explanatory notes to these sections it makes it clear that the onus is on the creditor (MBNA) to demonstrate to the court that they have treated you fairly. Refusing to respond to letters or to resolve a genuine complaint of mis-selling PPI for months is not treating you fairly.

 

I will post a more detailed overview next week when I know the outcome of mine.

Link to post
Share on other sites

Cheers for the info Turtlesnapper...will look out for how you get on.

 

Citybloke

 

 

Look at sections 140A and 140B of the CCA - these were inserted into the 1974CCA by the 2006CCA and came into force in 2008 retrospectively.

 

From my understanding of it and current use of this with A&L / MBNA you don't need to start a claim against MBNA you simply make an Application to the Court for a ruling that they have not treated you fairly using section 140A and then under 140B the Judge can make an order against them for repayment of charges, interest etc. It must be done in the County Court and Notice Applications can be as quick as 3 or 4 weeks. I think if you were suffering hardship you could ask the Listings Clerk for an early hearing date. Under the explanatory notes to these sections it makes it clear that the onus is on the creditor (MBNA) to demonstrate to the court that they have treated you fairly. Refusing to respond to letters or to resolve a genuine complaint of mis-selling PPI for months is not treating you fairly.

 

I will post a more detailed overview next week when I know the outcome of mine.

Link to post
Share on other sites

  • 3 weeks later...

OK I called MBNA a couple of weeks ago and they confirmed my PPI claim had still not been looked at, but they would send me an update in 10 working days. Their time is up as 10 working days have passed.

 

I started the claim beginning of this year and i haven't heard anything since 2nd March this year, despite sending 6 letters by recorded delivery.

 

The total claim is about £17k and I just don't know what to do as they simply won't communicate with me, so i don't have their final response yet.

 

Anyone got any suggestions for my scenario?

 

Cheers

 

Citybloke

Link to post
Share on other sites

Hi Citybloke

 

While waiting for turtlesnapper's update, why not give the fos an informal call, tell them of your problem and see if they can give you any advice as far as they see things. If MBNA are simply not communicating with you then I think you are perfectly entitled to fos having a look at it.

 

As you say, £17k is well outside small claims procedure

 

ims

 

Link to post
Share on other sites

Called the FOS today and they said I had waited long enough and as MBNA had not replied to any of my letters, the FOS will take on my case. The guy on the phone at the FOS took all my details and game me my reference and is posting out the form to complete etc...

 

So i'm on the FOS system now with a reference number!

 

MBNA were clearly not taking any notice of me, so now I feel better handing over to the FOS.

 

I'm sure it will be a very long wait now, but at least it will be dealt with.

 

Cheers

 

Citybloke

Link to post
Share on other sites

Quick question...i'm struggling to make my monthly payments to MBNA and they are putting the pressure on due to arrears....what should i do in this case?..........they have my PPI complaint sinnce Jan this year and the amount i'm claiming back far exceeds the balance on my account.

 

Just wondered if I could get them to put payments on hold until they give their final response on my PPI claim.

Link to post
Share on other sites

Hi

 

As your claim for ppi exceeds what you owe them I would just pay £1 per motnh until its resolved. By doing this you show that you are not trying to get out of the debt but due the account being in dispute and covered by your ppi claim you will make this reduced payment until the matter is resolved.

 

Regards

 

ims

 

Link to post
Share on other sites

Cheers ims............will write to them

 

I think it's fair as they have broken the rules by not dealing with my case.

 

Hi

 

As your claim for ppi exceeds what you owe them I would just pay £1 per motnh until its resolved. By doing this you show that you are not trying to get out of the debt but due the account being in dispute and covered by your ppi claim you will make this reduced payment until the matter is resolved.

 

Regards

 

ims

Link to post
Share on other sites

  • 2 months later...

Hi All

Update on my claim is that MBNA eventually responded not upholding my main PPI claim against them, so I'd passed my complaint to the FOS about a month ago from memory and they wrote to MBNA. Beginning of this week I had a letter from the FOS saying it could take up to a year to get assigned to a FOS adjudicator which wasn't greate.

This morning i've had another letter from the FOS saying that MBNA would like to settle my complaint as a gesture of goodwill. No figure is mentioned, but MBNA have agreed to settle the complaint based on the general approach the FOS takes when they decide that a consumer has been mis-sold PPI.

So i'm taking this to mean ALL PPI premiums returned + compound interest + 8% statutory interest - If this is the case, then great result!

What are you guys thoughts on this?

Cheers

Citybloke

Link to post
Share on other sites

Hi

 

This is getting near a final result...excellent.

 

Before agreeing to anything you will want to see the figures. So many of these banks try and get you to sign agreement without telling you what the figures are.

 

Let them know that you want confirmation of the amount of the award and breakdown of how it is calculated before you are prepared to sign acceptance.

 

Regards

 

ims

 

Link to post
Share on other sites

Hi Citybloke,

 

I've had a long drawn out saga with MBNA culminating in them upholding my complaint (also credit cards, also self-employed) but got lucky and I didn't end up at the FOS. When MBNA upheld they supplied a basic breakdown (totals only for premiums, interest and 8%). I had to push them for an actual breakdown of their calculations to double check it and fair play to them they'd reconstructed as the FOS would have done plus I later pushed for additional interest to take into account how long it took them to actual settle up after they'd upheld the complaint. Don't settle for anything less.

 

If you need to ring them at all to chase anything call 0800 08451409 to go straight through to the PPI department and avoid the whole world of pain that is their normal customer services department. If you're doing everything through the FOS then you can keep the complaint on-going if the amount MBNA offer doesn't look right and get the FOS to keep chasing MBNA if they seem to be taking an age to do anything - you can check with your case handler at the FOS about that to be sure.

 

And well done!!!!!

Score Card

 

For myself, family and friends......

 

WIN! MBNA - £8,000 CC PPI + 3 months interest for delayed refund

WIN! RBS - £1,400 CC PPI + 4 months interest added for delayed refund (via FOS)

WIN! RBS - £150 BC (via FOS)

WIN! Creation - £575 Store card PPI + 3 months interest for delayed refund

WIN! Creation - £120 BC

WIN! Ikano - £795 Store Card PPI

WIN! CapitalOne - £1700 CC PPI

WIN! CapitalOne - £110 BC

WIN! HSBC - £2,850 CC PPI

WIN! RBS/MINT - £1,900 - CC PPI

WIN! Halifax - BC - £102

WIN! Barclaycard - £130 BC

Awaiting offer HSBC - MPPI (via FOS)

Awaiting final response Barclaycard - CC PPI

Awaiting final response Morgan Stanley - CC PPI

SAR sent HSBC - CC PPI + Loan PPI

SAR sent GE Money - Store Card PPI - not holding out much hope as very old account

Link to post
Share on other sites

  • 2 months later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...