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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Reddennio v MBNA (Abbey CCard) **WON**


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Hi,

 

Claiming £1100 and also contractual interest which is another £1100. They initially offered me £500 and credited this back to my card, said id accept as partial payment etc or to take it out. Weeks later they offer me another £600 as partial payment and credit my account.

 

Just wondering what the success rate is and whether its worth holding out for Contractual as well, as they have paid all my claim back just not the interest ? Whats the likelihood of going to court etc

 

Cheers

R

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Hi!!

 

MBNA do seem to pay up they just don't seem to do it in one go! Keep at 'em and see what happens. I've just dealt with my hubby's card. I reclaimed charges and the contractual interest. They refunded it all in 2 parts after about 2 months. I think the fact they haven't got a credit agreement was a big factor!!

 

Have a read around the threads to get a feel for how they deal with people.

 

Well done so far ;)

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Hi guys

I'm in the same position. The have now offered y approx all my charges in two payments. I accepted the first as partial payment and wrote back to them to this affect and they have written back with another payment for the rest of may charges.

 

I'm wondering what to do now about the contractual interest? Can we still claim this if they have paid back and we have accepted the charges? I hope so as this will sort me out no end!

 

Good luck with the rest of the claim I'll keep in touch. Subscribing now

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Good luck. Im writing my rejection letter now, am going to start court proceedings through MCOL if they dont come up with the interest as well. They did say that the amount offered was a 'goodwill gesture' so they havent admitted to the charges being unlawful.

 

Let you know how i get on.

 

Red

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How long have you had your account? I would be inclined to send them a CCA request before you actually file with MCOL...... If they havent got the CCA it is very unlikely they would want to go through the court process,,,,:)

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Hello everyone. I agree with Standing. First though i would actually just send a letter thanking them for their offer, but you will only accept it as part payment. I would then send the CCA request off if they don't come back with a further payment.

 

MBNA only make part offers because some people are willing to accept less than they have claimed. Considering how much they are paying out, you can understand why MBNA try to see how little they can get away with!

 

;)

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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  • 1 month later...

Well MBNA finally paid up in full a couple of days after i was due to file on MCOL.

 

Exactly as you said hopeful, they paid in 3 parts. I rejected offers for £400 a further £600 and then finally offered another £1200 which was a bit more than my full claim with CI. This probably covered the 8% interest i could have got on top.

 

Good news and my balance is down to a more manageable £800. Onto filing N1 against Barclaycard now, they are being less cooperative.

 

Thanks again for all your help

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