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    • when did they (who) inform you there was a 'police case' and when was this attained? i will guess the debt is now SB'd as it's UAE 15yrs. have you informed the bsnk ever by email/letter of your correct and current address? you can always ignore anyone else accept the bank,  Block and bounce back all emails. Block any text messages  Ignore any letters unless it's: - a Statutory Demand - a Letter Of Claim - a Court Claimform via Northants bulk.  
    • I left Dubai 8 years ago and intended to return. However a job prospect fell through. I’d been there for 15 years. I decided to pay my credit card and the bank had frozen my account. There is no means to pay the CC so completely unable to pay when I wanted to other than the bank advising me to ask a friend in the UAE to pay it on my behalf!  fast forward bank informs there is a police case against me for non payment. Years later IDR chased me and after months/ years they stopped. Now Judge & Priestley are trying their luck. Now I have received an email in English and Arabic from JP saying the bank has authorised them to collect debts. Is this the same as IDR although I didn’t receive anything like this from them. Just says they are authorised?
    • The neighbour's house is built right on the boundary so the side of their house is effectively the 'wall' in our garden separating the two properties. It's a three storey house and so the mortar poses a potential danger to us. Because of the danger, we have put up an interior fence in our garden to ensure we don't risk mortar dropping on us. That reduces the garden by 25% which is not only an inconvenience, but it's the part of the garden where we had lined up contractors to install a patio and gazebo which we will use for our wedding reception in less than 2 months. We have spoken to the neighbour's caretaker who is on the case, has spoken with a roofer and possibly a scaffolding company, but there are several issues. They don't seem to understand the urgency. As long as there is a risk of falling mortar, we can't carry out any work in the garden, and unless they hurry up, we're looking at cancelling our wedding as it's not viable to book a venue because we can't use our own garden! Also, they want to put the scaffolding up in our garden which would be ok with us if it was a matter of a few days and they hurried up, but there is a tree (most likely protected by the conservation area), so most likely they can only reach part of the roof with the scaffolding if they put it up in our garden. We suggested a roofer with a cherry picker but they seem to want to use a company they've used before. Any and all comments, suggestions, advice is more than welcome.  PS. does it make any difference that the neighbour is a business (ltd) and not a private dwelling?
    • No apology needed, thank you for what you do I am glad to hear they paid. well done on getting back what is yours
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

When dealing with an issue in Pc world


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  • Dont lose your temper-- as soon as you do they get defensive & wont deal with you.
  • Remember the staff working the customer service desk are people too...
  • Give them facts-- dates, issues etc.. -- start being vague you'll get nothing. present them with facts & they have to deal with it.
  • Dont start bitchin to other customers in the queue because as much as they agree to your face they (customers) bitch about you as soon as youve gone!! FACT :eek:

  • Be pleasent to managers they ll go out of there way to help you if you are from the off..!!!!!
  • If you deal with a dutymanager and you dont get the answers you like ask for the store managers name and return when hes in next (MONDAY) without fail.
  • Pc world staff & managers are a very close team and always back each other up. If a staff memeber runs to manager saying your being an idoit and shouting and making a scene they come prepared for war. FACT!! Makes it 10 times more difficult to get help.
  • They can & will call security guard over to remove you from store for threatening behavior. (which could be classed as raising your voice) standard procedure.

As an ex employee of dsgi I dealt with complaints on a day to day basis. I have moved onto pastures new (Comet) lol --- but these will help you get more from your visit from PC world customer service desk..

 

I worked there for 3 years my knowledge of Pc world is vast. Please feel free to email me for help or NO BULL**** ANSWERS to questions about Pc world issues!!!! I know every procedure in the store so ask me im a nice guy !!!!!:p:p:p

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This is an open forum, and we do not encourage people to communicate by e-mail.

 

I am sure that everyone would benefit from a useful answer, so questions should be asked (and answered) on the forum. On the other side of things, any incorrect response communicated by e-mail or PM can not be challenged/corrected by other people, so there is really very little, if anything, to be gained by communicating in private. ;-)

.

.

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  • 3 months later...

Could you have a look at my post about my problem with a newish laptop and offer any advice?

 

I'm nervous about going in with it as they haven't been very helpful so far!

 

Also - can you answer a question for me please - is having the appearance of a second hand car salesman a prerequisite for being a PC World manager? I've met three since buying my laptop and each one wouldn't have looked out of place on Albert Square's car lot!

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  • Dont lose your temper-- as soon as you do they get defensive & wont deal with you.
  • Remember the staff working the customer service desk are people too...
  • Give them facts-- dates, issues etc.. -- start being vague you'll get nothing. present them with facts & they have to deal with it.
  • Dont start bitchin to other customers in the queue because as much as they agree to your face they (customers) bitch about you as soon as youve gone!! FACT :eek:
  • Be pleasent to managers they ll go out of there way to help you if you are from the off..!!!!!
  • If you deal with a dutymanager and you dont get the answers you like ask for the store managers name and return when hes in next (MONDAY) without fail.
  • Pc world staff & managers are a very close team and always back each other up. If a staff memeber runs to manager saying your being an idoit and shouting and making a scene they come prepared for war. FACT!! Makes it 10 times more difficult to get help.
  • They can & will call security guard over to remove you from store for threatening behavior. (which could be classed as raising your voice) standard procedure.

As an ex employee of dsgi I dealt with complaints on a day to day basis. I have moved onto pastures new (Comet) lol --- but these will help you get more from your visit from PC world customer service desk..

 

I worked there for 3 years my knowledge of Pc world is vast. Please feel free to email me for help or NO BULL**** ANSWERS to questions about Pc world issues!!!! I know every procedure in the store so ask me im a nice guy !!!!!:p:p:p

 

great post mate.

 

tbh mate this shouldnt just be a guide for dealing with not only PC world but for all retailers. especially points one and two, in my opinion the two most important ones.

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  • 2 weeks later...

It is true. No matter how angry you are, positive vibes by customers usually get excellent results. I have found many stuff from DSGI and other stores willing to 'bend' company policy for nice customers - especially if they feek company policy is wrong too. Build up a rappor with the customer service team, they will be much more likely to help.

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