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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just starting my claim ***SETTLED IN FULL***


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Hi there,

 

Just starting out requesting my bank statements - my husband and I actually hold 3 accounts ( 2 personal / 1 joint) with a & l. I have managed to go through the statemtents held on line but these only go back to Oct 05 so got to request the rest.

Just a quick question though. Our joint account is actually just the standard current account and they charge £5.00 a month for simply using the overdraft facility - is this a charge that can be claimed back??

Also can you claim charges back on accounts that have been closed?

Fingers crossed!

 

Thanks in advance

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Hello & Welcome *waves*

 

1) The £5/month for provision of an overdraft is a service charge and doesn't count for reclaim. You can only include "penalty charges".

 

2) You can claim for closed accounts.

 

Hope that helps.

 

Goods luck!

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Welcome.

 

The £5 is a service charge ,so can't be reclaimed.

 

Closed accounts are fair game and you can claim on these.

 

DPA requests refer to a person, so you one of you can make a single request for the joint a/c and your personal a/c, and then another for the other personal a/c.

 

A & L have publicly stated they will close acoounts of customers who claim, so you might want to think about opening a parachute account with another bank.

 

Good luck

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  • 1 month later...

Finally got my statements yesterday and have sat and gone through them this evening and have to say a bit disappointed!! Total claiming £392.11 (£365.50 charges / £26.61 interest). Letter 1 will go off tomorrow! and then still waiting for all the joint account statements to come through which I know should be a bit more exciting!!

 

HSBC - £859.76 - Offer of £664.50 28/7/6

A&L CURRENT - £392.11. Letter sent 7/8/6

A&L JOINT - DATA REQUESTED 7/7/6

NATIONWIDE - DATA REQUESTED

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Our joint account is actually just the standard current account and they charge £5.00 a month for simply using the overdraft facility - is this a charge that can be claimed back??

 

After receiving the joint account statements today there are 2 months where we have been charged £25.00 and this is showing Monthly Unauth O/D fee. After reading through the interest and charges details it shows A&L will charge £5.00 for auth OD and then £25 for unauth OD. I understand that £5.00 can not be claimed but how about £25 as surely this is a penalty charge??

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  • 2 weeks later...
  • 2 weeks later...

Got a response to the LBA today, usual sorry but no...

 

The next step is MCOL but I believe from reading other threads I should wait 14 days from when they received the LBA, even though it obviously only took a couple of days to send the standard reject letter!!!!

 

I did not actually give them the full 14 days in between my inital approach and LBA so should I in effect given them 28 days from my first letter to filing the MCOL - if that makes sense!!

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14 days from LBA is fine as you stated in the letter. Just in case they change their minds, which is highly unlikely.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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A & L are a complete and utter bunch of ... well!!

 

Can not believe the way they operate. I checked internet banking on Monday and everything was hunky dory, checked again today and they refused a DD due to lack of funds even though when I checked it said money available. I was told Internet Banking can be very misleading if you do not understand it - so what is the point!!

 

Anyway back to my claim the 14 days is up tomorrow but can you amend the amount you are claiming for when you file on MCOL as obviously theyhave not put more charges on the account.

 

So what now ?

 

I am tempted to do them another letter with the revised charges (another £25.00 on one account / £34.00 on another plus interest) and give them until 14/09 to reply as this is then 28 days from my prelim letter.

 

or file my MCOL tomorrow on my original amounts as per the LBA.

 

I do not want to enter into further dialogue with them but am absolutely fuming at this moment in time, especially as they refused a first time payment on our mortgage and wanting to do them a snotty bloomin letter anyway....

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Michelle add the new charges on to your MCOL and amend your spreadsheet.

 

Jon use the spreadsheets in the bank templates library.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Well well well.

 

We have received a cheque for the joint account for £955.69. The actual claim was for £961 so not sure where this amount come from!! Presume the usual letter saying as we are clearly do not accept the terms and conditions of the account they will contact us shortly to discuss future operation!!! so I expect the next letter to be the account closure!

 

Another letter landed on the mat for my own account from a and l to confirm their acknowledgement of service - is this standard practice from a and l - intrigued why they have settled one so quick and not the other.

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  • 4 weeks later...
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