Clydesdale Finance

[Herbie2002]

Hi everyone,

 

Sorry for jumping in here head first with a request for help! I'm not sure if this post is in the correct area of the forum even.

 

I have a store card that I've had for around 4 years now with a relatively low balance but a very high interest rate from the above lender. I recieve around 5-6 statements from them per year when I should get one monthly. Also If I use their automated phone service to make a payment It states a minimum payment which is incorrect as I then recieve a letter (no statement) with a £22 charge on my account saying I am in arears by 3 or 4 pounds. Last month I payed double the amount stated by the automated system but still fell short by just over £4. £24 paid with a £22 bill to follow!

 

This has been going on for months and I need some advice on getting my charges back.

 

Thanks in advance,

 

Herbie.

[buzby]

Too many issues to deal with separately. Contact the firm and query the charges you already know about and ask for an explanation. If the response (or lack of) doesn't satisfy you, you should ask for a final balance to close the account, then pursue them for the disputed charges.

[stroke a badger]

Claim the charges back

 

http://www.consumeractiongroup.co.uk/forum/other-institutions/73452-clydesdale-financial-services-mcol.html

[Herbie2002]

Thanks for the quick replies. I've just read the reply regarding Clydesdale financial and i'm going to read further into claiming my charges back. 22.50 is just taking the proverbial and they do like to harrass customers too.

 

Cleaners here I come

[zak3737]

I have an ongoing dispute with Clydesdale over a Barclaycard Motor Loan, and to be honest, have found them to be the worst company I have ever had to deal with in 27yrs in business.

 

See my other post if you want full details.

Summary: They say I owe them £378, despite me paying a settlement figure they sent me, and despite them sending me a ltter confirming I had paid in full. !

They threatened Court Action, which I said good to, (to resolve the matter) , they withdrew that, and have done nothing, except place a level 8 Bad Mark on my otherwise exemplary Credit Rating with Experian.

 

Currently with the Information Commissioners Office for resolution, ha ha...could take 6mths

 

They are a shocking company to deal with. I sympathise.