Thanks for the quick replies. I've just read the reply regarding Clydesdale financial and i'm going to read further into claiming my charges back. 22.50 is just taking the proverbial and they do like to harrass customers too. Cleaners here I come

Hi everyone, Sorry for jumping in here head first with a request for help! I'm not sure if this post is in the correct area of the forum even. I have a store card that I've had for around 4 years now with a relatively low balance but a very high interest rate from the above lender. I recieve around 5-6 statements from them per year when I should get one monthly. Also If I use their automated phone service to make a payment It states a minimum payment which is incorrect as I then recieve a letter (no statement) with a £22 charge on my account saying I am in arears by 3 or 4 pounds. Last month I payed double the amount stated by the automated system but still fell short by just over £4. £24 paid with a £22 bill to follow! This has been going on for months and I need some advice on getting my charges back. Thanks in advance, Herbie.