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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Threatening unprofessional letter out the blue from court


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Opened a letter today from Her Majestys Court Services, demanding an immediate payment for £90.

As far as I am aware I do not owe anyone anything or have any ourstanding payments to anyone,

and have not been contacted about anything like it prior to this letter!

 

It does not mention what it is for, what it is in relation to, does not give a name, and best of all,

THEY SPELT MY STREET NAME WRONG!! (only by 1 letter! Should be Leasowe!)

 

letter.jpg

 

On the back it just has payment details

 

What sort of nice friendly letter should I write back with?

Should I say something like:

 

Further to your letter dated 20 June, I am appealing against

and not accepting it under the following circumstances:

 

a) Your letter is incomplete as it does not give any information

about what the payment or who the payment is for

 

b) The address you state is incorrect

 

c) I have had no previous correspondance about any such matter,

as your letter states

 

d) Your letter is threatening very serious actions towards me

for something of which I have no knowledge of

 

???????????????????????????????

 

Or should I say I will appeal in the court and then suprise them?

 

The only thing is I am awaiting a court date for a bald tyre but

have heard nothing about yet not even a date!

 

What do yo u think I should do?

 

I may phone them first to find out what its about,

 

Please hurry - I only have 10 days before they put me in prison....

or even worse, clamp my car :-D

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I was supposed to get a £60 fine and 3 points, but as I was 1 day late producing my documents because I had to trace the last owner to find out the MOT station and get a replacement cert, and they said it will have to go to court, although they wont mind about the docs if they are all in order, and it will take 6-8 months to recieve a court date. That was last November, and I have heard nothing since!! I will find out what its about tomorrow!

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The letter has obviously come from the Magistrates Court - it looks like your Court date for the bald tyre has been and gone, you got fined, didn't pay it within the time allowed hence this letter arriving now. Just a guess.

 

I'd agree with the advice that you phone and find out what its about.

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As a side note if anyone ever gets a producer and for whatever reason cannot produce on time go to the police station with what you have show them the bits you have and explain they will then caution you and give you an extension to produce them.

 

I have had to do this twice since learning to drive in 1993 when I rather foolishly had lost my licence on both occasions and sent off to the DVLA for a new one the police were very good gave me the caution and basically gave me a 28 day extension, when it hadnt arrived in that time I went in and explained again and they extended for a further 14 days.

 

Never ever ever just leave it as you will get screwed over in court otherwise like this poor unfortunate chap has :(

 

Hope you get it sorted out m8 and good luck

 

How does the guy stand if not only the letter is wrong but the whole case has the wrong name on it?

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