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    • Hello All, I was hoping for some help with a  Claim Form received yesterday 15h May 2024.  I have read lots of threads but I just want to check what I am doing. I have acknowledged service noting my intention to defend all of the claim and I have left the contest jurisdiction un-checked. I will today/tomorrow issue a CCA request with a £1 postal order to the claimant and a CPR 31:14 to the solicitor.  For the CCA which section should I use? I am not sure which section Paypal Credit would come under. If the claim was issued on the 9th May am I correct with my defence filing date of the 11th June? Is there anything else I need to do? Thanks in advance   Which Court have you received the claim from ? Civil National Business Centre, Northampton Name of the Claimant ? Lowell Portfolio I Ltd How many defendant's  joint or self ? Self (just 1) Date of issue –  9th May 2024 Defence filing date: Tuesday 11th June?? Particulars of Claim What is the claim for  The claim is for the sum of £255.69 due by the Defendant under an agreement regulated by the Consumer Credit Act 1974 for a PayPal account with an account reference of xxxxxxxxxxxxxxxx)  The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit Act 1974 which has not been complied with. The debt was legally assigned to the claimant on 15-09-21, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £0.00. The Claimant claims the sum of £255.69 What is the total value of the claim? £340.69 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? Not applicable Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? PayPal credit account When did you enter into the original agreement before or after April 2007 ? After April 2007  Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, shows as defaulted.  Registered when it was bought by Lowell Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? Cant find a letter that say so Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  Not sure Why did you cease payments? Financial difficulties and mental health issues What was the date of your last payment? ? Mid 2019 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No
    • In addition to the advice and questions asked by my site team colleague above, where did you get the template from which you used to reply to the letter of claim?
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Clydesdale Bank Nightmare


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Hi everyone, im relatively new to this site but have found it very interesting and its brilliant how many are getting their bank charges back - i'm really pleased to have found this site. Hope someone can help me with this problem I've been having with the Clydesdale Bank. The basic outline is: I applied for a current account + offset mortgage 13 months ago and had an interview with mortgage manager. I left him our personal documents (passports, bank account statements, bills, driving license) which he promised to send by end of week. 6 weeks later still no documents and heard nothing re mortgage. A further 6 weeks later he admitted he had lost our documents and had done nothing re: our mortgage. I finally got passed to someone else who apologised and said she would take care of it. One blunder followed another and the end result was that it was finalised in Feb 07 but the current account offset part still was not set up, so we were not getting our mortgage offset by savings we had in bank. They set up a direct debit with our old bank and were taking their payments from our old account. We had no bank cards and no account (they had been opened - but then closed) but nobody knew who was responsible. After many more setbacks we finally got the product we applied for two weeks ago. All of this cost us a lot in interest rates, phone calls, working time, stress, frustration and we did not get our summer holiday last year because we had no passports! A senior member of the complaints department told me I would get compensatet for the trouble and expense we had been out, but I heard nothing more. I phoned the other day and he asked me how much I was looking for. I did not give him a figure - he promised that they would be in touch with a final offer next week (there has not been any other offer - so dont know why he was going on about final offer. I think I should have given him a figure of what I was expecting as I think they are going to offer a mediocre amount. What is my rights here? Can anyone tell me what I should/can claim for? It really has been a nightmare. What should take 6 - 8 weeks took 13 months. Grateful for any advice.

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Found your post, and hello to you!

 

This seems like a bit of a nightmare for you at a stressful time. It has also been hugely inconvenient.

 

I am not an expert on what appears to be unrelated to bank charges etc. This is general incompetence which has caused you upset and inconenience and possibly financial cost.

 

They are obviously running scared. Have you got the right products now ie mortgage and accounts.

 

You need to work out what you are out of pocket and what suits you. I am hoping that someone with experience in this type of case will contribute and help you.

 

Remember to increase the sum you are out of pocket, including all expenses and stress/ inconvenience. The banks won't negotiate upwards, only downwards, so start high and be prepared to give a little.

 

Have you put in a formal complaint. Have you considered some other action?

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Thanks Kennythecelt. I have been made an offer but I dont think its enough for what Ive been through and the gross incompetence - 13 months before it was set up, tut tut. They mentioned that this is my final offer (although it is the only offer they have made) and told me if Im still not happy to go to the ombudsman. It covers most of what Ive been out but not any of the stress, frustration etc. I dont want to accept this figure - I want more for what we've been through. Any thoughts. Thanks

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