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    • Any chance of some advice with filling in the N164 please?    I've sent an EX107 to the Court to request transcript of the Judgment to use in an appeal but the Courts still haven't actioned this and my 21 days expires on Tuesday
    • The lawsuits allege the companies preyed upon "vulnerable" young men like the 18-year-old Uvalde gunman.View the full article
    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Baconbuttyman Vs Hellifax


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i just found this site thru moneysavingexpert.com, i did not realise charges were unlawful, i have had a bad last few years financially and had quite a few charges, 22 in all, 11 in the last 12 months, i have rung my bank for a breakdown of the charges and will sent the standard letter to them and see what the results are, any suggestions/comments would be appreciated, i am now on an even kiel and have been for the last 5 months, life is getting better and up untill then when i needed help from the bank the more or less showed me the door, now there is money going in substatially they now offered me a £1000 o/draft, i literally told em to shuv it :lol:

TOTALLY debt free as of 2007, Fantastic,

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Make sure that the request you made was specifically a DPA request.

If it wasn't then send another one.

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If you read the FAQs and the forum material you will undersatnd the answer to your question and a lot of other important information as well.

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  • 3 weeks later...

i got my bank statements yesterday, all 70 pages from the day i opened the account, the total charges amout to more than i estimated, about £300 more, total £1135, also have informed them i am charging them for the time and actual effort it is taking me to recoup the money, if they can charge me 40 quid for a computer returning a dd unpaid, then i can try to get 40 quid for actual physical work, just used the standard letter with a few minor adjustments to my own situation ect

will keep you informed

:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D

TOTALLY debt free as of 2007, Fantastic,

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i am waiting for the initial reply from hellifax, just wondering how we stand with charges after the action, i fully intend to get all my charges back, assuming the bank dont kick my account, {if they do, isnt that discrimination}, we all make mistakes thats why we are here?? so if we make more, will the bank still charge us, or will they think , oh shine-a-line its that fella again and not charge, wotdya rekon

TOTALLY debt free as of 2007, Fantastic,

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today my wife decided to fone (to which i protested lol) hellifax and confirm they had recieved the initial letter asking for a refund on the charges, they put us thru to their legal dept which they call "NEXUS" (their fone number if anyone needs it 08456003676), who informed my wife the letter was scanned into the computer system by the person that wifey was speakin to, then the letter was sent to the bank charge and service recovery team (straight away-by hand) and if no reply to the letter was given by april 3rd, we were to phone tem again for an up date

the general feeling wifey got from the person speaking on the other end was they were worried, not just about my claim but the uprising by the customers not standing for the extortionate charges.

any way thats all the update for now, i must say it made me more hopeful, i am expecting an offer of maybe 15% of the total, which they can shuv up their helifaxsious backsides, i want a complete refund.

TOTALLY debt free as of 2007, Fantastic,

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new letter recieved today, taking into account the telephone conversation on the phone (refer to the last post) i got a reply from an email i sent to the hellifax, the email was identical letter to the initial one i posted to them, i seem to think i should ignor it infavour of the telephone conversation referred to in my last post

the letter reads

 

dear mr tarpey

thank you for your email stating your dissatisfaction with our charging policy

we're keen to deal with your concerns as quickly as possible. a customer relations manager will investigate the points you have raised and you will recieve a reply shortly, but certainly no later than 4 weeks

you will find enclosed a copy of our leaflett which tells you how we handle your complaint.

yours sincerely

 

miss xxxxxxxxxxxxx

senior customer relations manager

escalated complaints

customer relations

 

 

 

is this a standard reply to the email and ifso should i ignor it in favour of the letter sent recorded delivery and telephone conversation that followed said letter

 

?????????????????????????????????

TOTALLY debt free as of 2007, Fantastic,

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just phoned the hellifax they have told me this is a response to the letter and the email, do i give them the 4 weeks to make a decision, as they say they are entitled to, or what, i am not afraid of the summons part but if it can be avoided for the sake of a few extra weeks, is it worth giving them the 4 weeks, then issue the summons, the lady we spoke to said that this is the dept that will make the decision and the guy that actually sorts the refund is infront of her and he is heavily snowed under at the mo..lol

patients is a virtue, i can wait if needed

TOTALLY debt free as of 2007, Fantastic,

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I refer you to my previous answer.

 

They are trying to stall you - you have given them a target, and they have the staff to provide a response within that time. Take a look at the step-by-step guide....and don't let them deflect you.

 

 

 

 

 

 

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i have now ammended the letter before court action to my own situation giving 14 days for the refund or will issue a summons against them as recommended in the step by step guide.

is this the right move, if they dont comply is filing the action online the same as going to the courts

TOTALLY debt free as of 2007, Fantastic,

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i have now ammended the letter before court action to my own situation giving 14 days for the refund or will issue a summons against them as recommended in the step by step guide.

is this the right move, if they dont comply is filing the action online the same as going to the courts

 

Check through the FAQ section, there are differences - the main one being that the claim has to be fit into a fixed number of character - but this is explained, along with a sample text. Please ensure that you fully understand the process - if you make a mistake on the claim it can prove expensive.

 

 

 

 

 

 

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Check through the FAQ section, there are differences - the main one being that the claim has to be fit into a fixed number of character - but this is explained, along with a sample text. Please ensure that you fully understand the process - if you make a mistake on the claim it can prove expensive.

 

when i say amended i mean the acc no'S and amounts i am after ect, i am not, there are no overdraft interest charges so i deleted this.

 

 

my address

 

 

Halifax plc

Trinity Road

HX1 2RG

 

 

 

LETTER BEFORE COURT ACTION

 

Dear Sir/Madam,

 

SORT CODE: xxxxxxxx

ACCOUNT NUMBER: xxxxxxxxxx

 

I now understand that the regime of 'fees' which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I calculate that you have taken £1134 in unlawful charges since my account was opene

Additionally you may have entered a default notice against my credit record. This default occurred merely in respect of unlawful charges levied by you or was the result of impecuniosity caused directly by he taking by you of penalty charges which you had applied unlawfully to my account.

 

In addition to full payment of the sum mentioned above I require that you remove the default entry from the register. Please note that mere correction or amendment to the entry will not be acceptable.

 

I require repayment in full of this money and removal of the default notice. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice.

 

 

 

Yours faithfully,

 

 

 

xxxxxxxxxxxxxxxx

 

 

is this ok, sorry to be a pain but some of the faqs i dont really understand

TOTALLY debt free as of 2007, Fantastic,

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one last question if i may, can i assume the initial period to repay me which expires on friday is now over because of this delaying tactic i have now recieved, can i send the letter tomorrow.

if that makes sense

 

-------------------------------------------------------------------------------

TOTALLY debt free as of 2007, Fantastic,

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got a phone call today from customer services, they made an offer of £173 dating back 5 months. lol.... naturally i said no, iwant it all, £1134........i am awaiting a ring back from her boss, i told the lady, i want all the charges back or i will issue the summons, i mentioned this site and it went quiet, thought she hung up on me..will update when more info arises hehe

TOTALLY debt free as of 2007, Fantastic,

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sorry to post this outside of my thread but i wanted to make sure it got read

 

I got a phone call today from customer services, they made an offer of £173 dating back 5 months. lol.... naturally i said no, iwant it all, £1134........i am awaiting a ring back from her boss, i told the lady, i want all the charges back or i will issue the summons, i mentioned this site and it went quiet, thought she hung up on me..will update when more info arises hehe

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