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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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uun V's Natwest Overdraft Help******


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When you do your SAR make sure you put BOTH accounts (numbers and sort code) on it, so your bank and credit card accounts.

Only ONE £10 fee is needed.

I have done this with my LTSB acconts and it worked a treat.

Be VERY careful whose advice you listen too

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UUN, you don't need to SAR everyone ;)

That's best left for the original creditors as it is them that have added charges to your accounts.

After 30 days send them a nudge letter reminding them that time is running out.

After 40 you can send them a non-compliance letter and slap them.

 

Here's a rule of thumb for you.

DCA - CCA

OC - SAR

 

Make some sense.

Be VERY careful whose advice you listen too

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You are admitting nothing, simply asking for all the information that they hold on you, as is your right.

CCA is a different animal all together, basically this validates the legal right to collect on a debt.

 

Let's keep this one purely for Nastywest so as not to confuse.

Time to open threads for all the other OC's and keep the DCA stuff on your other thread.

Be VERY careful whose advice you listen too

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  • 2 weeks later...

I'm sure hedgey will point you in the right direction here, but basically you are looking for overdraft usage fees, direct debit/standing order return fees and cheque return fess. Think that about covers it.

You can try and claim back as far as your statements allow, after all if you have to prove it in court the paperwork makes this nice and easy.

 

As to interest, you'd better ask the hedgehog as different banks play this game differently.

I only know LTSB so not much help.

Be VERY careful whose advice you listen too

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  • 2 weeks later...

Welllll there's a couple of things.

First start working out how much they owe you.

You're looking for overdraft and returns (DD's SO' and Cheques).

 

Hedgey will be along and let you know the codes ;)

 

Then send them a letter asking for it back.

 

Now due to the OFT's announcement, they may not acknowledge you at all.

DON'T panic and press on.

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Be VERY careful whose advice you listen too

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  • 3 weeks later...

To attach a picture click the Go Advanced button and use the Paper Clip icon, like on e-mail.

This gives you a pop up and you then browse to the file and click Upload.

There are some size limits, but these are detailed on the box.

Be VERY careful whose advice you listen too

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Hehehehe

Hey Hedgehog, you've got a journey to find me, but I suppose you could always fly.

Plus crud doesn't get auto edited ;)

 

Now I wonder what happens to crap ?!

 

Edit - Oooo I love American filters.

Be VERY careful whose advice you listen too

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