Haven Holidays Help

[DEFA]

Hiya All

 

Benn Trying To Find Out My Rights With Regards To Haven Holidays Can Anybody Help?

I Booked A Week Holiday At Perran Sands Haven Camp Site In Cornwall, Paid In Full (not A Sun Holiday). The Accomadation When I Got There Was , Covered In Long Dog Hair , Dog Slime Up All The Windows, The Cooker Had Food Over It, Lots Of Rice On Cooker And Dog Hair Over The Kitchen , Bath Had Blue Shampoo In It And The Floor Was Wet And Slippery ,ect ,this Was Unexceptable Accomation But All The Site Could Offer Me Was An Upgrade As That Was All They Had Left Avalible. They Said I Had To Pay £100 Because It Was An Upgrade On What I Had. I Had No Choice But To Pay, On Site I On Many Of Occasions Asked Why I Should Have To Pay Only To Be Told The Same Thing. I Got Home On The 23 June And Sent Email To Haven Direct Who Forwarded My Email To The Site Who Then Emailed Me Back With The Same Answer, So Ive Sinced Sent A Letter To Haven Head Quatuers To See If They Can Look Into It. The Email That The Camp Site Sent Me Apoligizes For The Mess Of My Accomatin So Theres No Argument Over The State It Was In, But Surly I Should Have Been Moved At The Camp Sites Exspense Not Mine? Im Still Waiting For Haven Head Quaters To Reply, Does Any Body Know What Rights I Have?

 

Many Thanks

[DEFA]

Hiya All

 

Benn Trying To Find Out My Rights With Regards To Haven Holidays Can Anybody Help?

I Booked A Week Holiday At Perran Sands Haven Camp Site In Cornwall, Paid In Full (not A Sun Holiday). The Accomadation When I Got There Was , Covered In Long Dog Hair , Dog Slime Up All The Windows, The Cooker Had Food Over It, Lots Of Rice On Cooker And Dog Hair Over The Kitchen , Bath Had Blue Shampoo In It And The Floor Was Wet And Slippery ,ect ,this Was Unexceptable Accomation But All The Site Could Offer Me Was An Upgrade As That Was All They Had Left Avalible. They Said I Had To Pay £100 Because It Was An Upgrade On What I Had. I Had No Choice But To Pay, On Site I On Many Of Occasions Asked Why I Should Have To Pay Only To Be Told The Same Thing. I Got Home On The 23 June And Sent Email To Haven Direct Who Forwarded My Email To The Site Who Then Emailed Me Back With The Same Answer, So Ive Sinced Sent A Letter To Haven Head Quatuers To See If They Can Look Into It. The Email That The Camp Site Sent Me Apoligizes For The Mess Of My Accomatin So Theres No Argument Over The State It Was In, But Surly I Should Have Been Moved At The Camp Sites Exspense Not Mine? Im Still Waiting For Haven Head Quaters To Reply, I WOULD LIKE TO ALSO SAY THAT I PAYED FOR A 4 STAR CARAVAN WHICH I THOUGHT WAS SILVER THE CARAVAN THEY UPGRADE ME TO WAS A SILVER, IVE NOW LEARNT THAT 4STAR ISNT SILVER ITS A AGRADE BELOW, MY WHAT AN EXSPENSIVE MICROWAVE, I COULD HAVE BOUGHT ONE FOR LESS AND TOOK IT HOME, SHAME ON HAVEN. Does Any Body Know What Rights I Have?

 

Many Thanks

[livelylad]

I would have thought that they are required to ensure the accomodation is clean and acceptable. If it is not it is their responsibility to rectify the matter, if that required you to be moved to a better standard of accomodation that cost more, it is there responsibility to foot the bill. You need to state that they have failed to fulfill the contract you had when you booked the accomodation and ask them how they intend to resolve this matter.

[DEFA]

HIYA ALL,

 

i received a reply this morning from haven head quatures and it says,

 

a copy of my letter has been forwarded to members of the park management team who will give my comments their full attention, i have to allow 28 days and i that time a member of the management team will respond with results of what they have investigated.

 

they also have apologized and reassure me of there commitment to service excellence.

 

i hope that they stick to that level and see that my family were not treated with the greatest up most respect.

 

will keep you posted on what the out come is.

 

for all others having trouble with haven holidays, put in writing your complaint to this address and bypass the campsite you case will be treated more seriously.

 

to guest relations

haven holidays

1 park lane,

hemel hempstead,

herts,

hp2 4yl

 

also send letter recorded, them theys no argument over recepit

[DEFA]

HIYA ALL,

 

i received a reply this morning from haven head quatures and it says,

 

a copy of my letter has been forwarded to members of the park management team who will give my comments their full attention, i have to allow 28 days and i that time a member of the management team will respond with results of what they have investigated.

 

they also have apologized and reassure me of there commitment to service excellence.

 

i hope that they stick to that level and see that my family were not treated with the greatest up most respect.

 

will keep you posted on what the out come is.

 

for all others having trouble with haven holidays, put in writing your complaint to this address and bypass the campsite you case will be treated more seriously.

 

to guest relations

haven holidays

1 park lane,

hemel hempstead,

herts,

hp2 4yl

 

also send letter recorded, then theres no argument over recepit

[gizmo111]

2 threads merged - please stick to one

[DEFA]

Hello finally received a reply from my letter 28 days later and it states that they are not giving me my money back as they are not in breach of contract as i could have stayed in the chalet and had it cleaned. therfore not needing to pay the extra money and as the money i payed was for a better grade of accommodation they say that basiclly its tuff luck.

 

i have wrote another letter of reply stating on no count was i offered a cleaner and the chalet was in such a mess it wouldnt have been as simple as that, and that when i payed in full we had a contract and that was that they had to provide me with clean accomodation, because my accommadatin was dirty and i had to pay for cleaner accomadation that makes them in breach of contract. ive asked that they review my case again and have also asked that should they reach the same conclusions again that they send me a full copy of there terms and conditions of contract. i will then take it higer then guest relations at haven.

 

will keep you all posted

 

take care all

[DEFA]

Hello to all again. im still waiting for a reply to my second letter which i have now posted twice recorded delivery. dont know what to do now. has anybody got any ideas.

many thanks

[tasty_tang0]

Hi DEFA,

 

I've sent you a pm but thought I would pop a reply to your issue as well!!

 

My friend recently experienced a poor standard of holiday as youself, she thought she was in one area of the camp site but was moved to the waste overflow that happended to be on a hill "lovely or what".

 

The lighting in the toilet and showering area was so poor my friends sister fell and sprained her ankle by falling into a big pot hole near the toilets.

It took around 4 months for Haven to refund the cost of the holiday but my friend had to chase her complaint as are you.

 

It may help your claim if you have any supporting evidence which upholds your claim i.e. did you take any photo's of the condition of the accommodation you were placed in, do you still have your booking details which should provide you with the description of what your accommodation should have been like. I'm sure long dog hairs and fat on the cooker, along with all the other unhygienic extras you were presented with on arrival, were not in the details provided for your accommodation.

Any documentation which clearly contradicts the services promised in comparison to the services received will strengthen your claim.

 

If you do I think you need change tactics on this one and write to the Chief Executive of Haven holidays quoting you are making a claim for compensation and a full refund under "the supply of goods and services act"

 

Log your complaint with the link I have supplied and you should start getting somewhere hopefully.

 

Consumer Direct site for sale

 

The normal procedure for complaints is to send a 14 day letter, then a 7 day letter, if no response is received from this action Consumer Direct pass your case on to trading standards who then intervene and assist you.

 

Letter templates are there to help....Good luck

 

Tasty

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