Hello to all again. im still waiting for a reply to my second letter which i have now posted twice recorded delivery. dont know what to do now. has anybody got any ideas. many thanks

Hello finally received a reply from my letter 28 days later and it states that they are not giving me my money back as they are not in breach of contract as i could have stayed in the chalet and had it cleaned. therfore not needing to pay the extra money and as the money i payed was for a better grade of accommodation they say that basiclly its tuff luck. i have wrote another letter of reply stating on no count was i offered a cleaner and the chalet was in such a mess it wouldnt have been as simple as that, and that when i payed in full we had a contract and that was that they had to provide me with clean accomodation, because my accommadatin was dirty and i had to pay for cleaner accomadation that makes them in breach of contract. ive asked that they review my case again and have also asked that should they reach the same conclusions again that they send me a full copy of there terms and conditions of contract. i will then take it higer then guest relations at haven. will keep you all posted take care all

Hiya My Partner Had A Large Sum Of Money Taken From His Bank That Wasn't Autherized And The Bank Paid It Straight Back With Out Question, And The Bank Then Had To Pur Sue The Company. Speak To Your Bank

HIYA ALL, i received a reply this morning from haven head quatures and it says, a copy of my letter has been forwarded to members of the park management team who will give my comments their full attention, i have to allow 28 days and i that time a member of the management team will respond with results of what they have investigated. they also have apologized and reassure me of there commitment to service excellence. i hope that they stick to that level and see that my family were not treated with the greatest up most respect. will keep you posted on what the out come is. for all others having trouble with haven holidays, put in writing your complaint to this address and bypass the campsite you case will be treated more seriously. to guest relations haven holidays 1 park lane, hemel hempstead, herts, hp2 4yl also send letter recorded, then theres no argument over recepit

hiya there, do complain, first of all by pass the park and send a letter to haven direct, put in writtting in great detail what happened, how its affected you and your family and how it well ruined your holiday,and how now youv,r lost all faith in haven holidays, also send a copy not the original of the letter they gave you as an apology, that letter is your prove of the incedent, the park can not deny that it happend. make sure you put in the letter, when you went , where you stayed,how long you stayed for, your booking ref, reply address and a telephone number. and send the letter recorded delivery .im sure you'll be compensated send letter to: guest relations haven holidays 1 park lane hemel hempstead herts hp2 4yl i hope this can be of some help im going through issues with haven myself, good luck and all the best

HIYA ALL, i received a reply this morning from haven head quatures and it says, a copy of my letter has been forwarded to members of the park management team who will give my comments their full attention, i have to allow 28 days and i that time a member of the management team will respond with results of what they have investigated. they also have apologized and reassure me of there commitment to service excellence. i hope that they stick to that level and see that my family were not treated with the greatest up most respect. will keep you posted on what the out come is. for all others having trouble with haven holidays, put in writing your complaint to this address and bypass the campsite you case will be treated more seriously. to guest relations haven holidays 1 park lane, hemel hempstead, herts, hp2 4yl also send letter recorded, them theys no argument over recepit

Hiya All Benn Trying To Find Out My Rights With Regards To Haven Holidays Can Anybody Help? I Booked A Week Holiday At Perran Sands Haven Camp Site In Cornwall, Paid In Full (not A Sun Holiday). The Accomadation When I Got There Was , Covered In Long Dog Hair , Dog Slime Up All The Windows, The Cooker Had Food Over It, Lots Of Rice On Cooker And Dog Hair Over The Kitchen , Bath Had Blue Shampoo In It And The Floor Was Wet And Slippery ,ect ,this Was Unexceptable Accomation But All The Site Could Offer Me Was An Upgrade As That Was All They Had Left Avalible. They Said I Had To Pay £100 Because It Was An Upgrade On What I Had. I Had No Choice But To Pay, On Site I On Many Of Occasions Asked Why I Should Have To Pay Only To Be Told The Same Thing. I Got Home On The 23 June And Sent Email To Haven Direct Who Forwarded My Email To The Site Who Then Emailed Me Back With The Same Answer, So Ive Sinced Sent A Letter To Haven Head Quatuers To See If They Can Look Into It. The Email That The Camp Site Sent Me Apoligizes For The Mess Of My Accomatin So Theres No Argument Over The State It Was In, But Surly I Should Have Been Moved At The Camp Sites Exspense Not Mine? Im Still Waiting For Haven Head Quaters To Reply, I WOULD LIKE TO ALSO SAY THAT I PAYED FOR A 4 STAR CARAVAN WHICH I THOUGHT WAS SILVER THE CARAVAN THEY UPGRADE ME TO WAS A SILVER, IVE NOW LEARNT THAT 4STAR ISNT SILVER ITS A AGRADE BELOW, MY WHAT AN EXSPENSIVE MICROWAVE, I COULD HAVE BOUGHT ONE FOR LESS AND TOOK IT HOME, SHAME ON HAVEN. Does Any Body Know What Rights I Have? Many Thanks

Hiya All Benn Trying To Find Out My Rights With Regards To Haven Holidays Can Anybody Help? I Booked A Week Holiday At Perran Sands Haven Camp Site In Cornwall, Paid In Full (not A Sun Holiday). The Accomadation When I Got There Was , Covered In Long Dog Hair , Dog Slime Up All The Windows, The Cooker Had Food Over It, Lots Of Rice On Cooker And Dog Hair Over The Kitchen , Bath Had Blue Shampoo In It And The Floor Was Wet And Slippery ,ect ,this Was Unexceptable Accomation But All The Site Could Offer Me Was An Upgrade As That Was All They Had Left Avalible. They Said I Had To Pay £100 Because It Was An Upgrade On What I Had. I Had No Choice But To Pay, On Site I On Many Of Occasions Asked Why I Should Have To Pay Only To Be Told The Same Thing. I Got Home On The 23 June And Sent Email To Haven Direct Who Forwarded My Email To The Site Who Then Emailed Me Back With The Same Answer, So Ive Sinced Sent A Letter To Haven Head Quatuers To See If They Can Look Into It. The Email That The Camp Site Sent Me Apoligizes For The Mess Of My Accomatin So Theres No Argument Over The State It Was In, But Surly I Should Have Been Moved At The Camp Sites Exspense Not Mine? Im Still Waiting For Haven Head Quaters To Reply, Does Any Body Know What Rights I Have? Many Thanks