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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

£10 for List Of Bank Charges

blink

By blink
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blink

blink

Posted
Posted

Hi all,

 

I have notice after reading a lot of threads (new to the site) that people have paid/included £10 with there S.A.R. Now havn't done this as I didn't know I had to till today, I have already recieved my statements from 2006 - 2007 and am awaiting the rest.

 

I am looking at sending an LBA to advise that the statements are incomplete. Will I have to include this £10, will Abbey tell me it's require or should I wait and see if they send the remaining statements?

 

A lot of the people on this forum seem very knowledgable about the subject, whereas I'm just starting to understand the procedures. Any help is appreciated.

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dizzy delilah

dizzy delilah

Posted
Posted

Hi Blink, I suppose it depends how long ago you sent your S.A.R. really. Are their 40 days up? Why not just ring customer services and ask them? At least if they say you need to pay £10, they can either deduct it from your account there and then, or you can just pop a cheque in the post. There doesn't seem to be any rhyme or reason to the way they deal with their customers really. Also - I think you need to send 'non compliance' if incomplete, not LBA. Good luck, Dizzy :)

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ohoh4312

ohoh4312

Posted
Posted

Hi blink

 

When I sent my SAR, they replied with an authorisation form for the data, and a request for the £10 to supply said data.

 

Has it been 40 days since your SAR, and have you had any correspondence from them apart from the statements?

 

Regards

 

Jo xx

Six Nations Champions 2009

Triple Crown 2009

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blink

blink

Posted
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Posted
Hi Blink, I suppose it depends how long ago you sent your S.A.R. really. Are their 40 days up? Why not just ring customer services and ask them? At least if they say you need to pay £10, they can either deduct it from your account there and then, or you can just pop a cheque in the post. There doesn't seem to be any rhyme or reason to the way they deal with their customers really. Also - I think you need to send 'non compliance' if incomplete, not LBA. Good luck, Dizzy :)

 

Thanks for the reply, their 40 days are nowhere near up I was actually quite suprised with the speed of response.

 

The template I found is below, if there is a better one to use (non compliance) can someone point me in the direction please.

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blink

blink

Posted
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Posted
Hi blink

 

When I sent my S.A.R - (Subject Access Request), they replied with an authorisation form for the data, and a request for the £10 to supply said data.

 

Has it been 40 days since your SAR, and have you had any correspondence from them apart from the statements?

 

Regards

 

Jo xx

 

Thanks for the reply, nope no other correspondance. Just sent the initial letter to the local bank and a few days later the statements arrived ?

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blink

blink

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I'd let them have their 40 days first before sending further letters. They may think you don't know what you're doing otherwise.

 

But I don't really know what I'm doing ! lol Thanks for the advise, I will hold out for the full 40 days. Will the letter I posted be enough in response after that ?

 

You never know maybe the rest of the statement will appear ! :rolleyes:

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dizzy delilah

dizzy delilah

Posted
Posted

I got mine in bits and pieces - I sent non-compliance letter at 40 days because I wasn't happy with the spreadsheet they sent me (wasn't clear enough) and they then sent it in microfiche form. The worst part is this 40 day business - after that, it all seems to speed up a bit. Fingers crossed they send you the rest soon :rolleyes: .

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ohoh4312

ohoh4312

Posted
Posted

Hi blink

 

Maybe they are so inundated with paperwork from us lot that they forgot to charge you the tenner!

 

As far as non-compliance goes, yes the letter above is the one to use, if it gets that far, but could you edit the post now to remove it please - you shouldn't reproduce templates on the open forum - you never know who might be looking in! ;)

 

Jo xx

Six Nations Champions 2009

Triple Crown 2009

Grand Slam 2009

:cool::-D:cool:

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blink

blink

Posted
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@ dizzy- thanks for the advise, I'm sure I'll be back picking brains again :)

 

@ ohoh- Doh ! Sorry, wouldn't care I have seen the notice enough times, post edited. Figers crossed !

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ohoh4312

ohoh4312

Posted
Posted

Hi blink

 

Hey, no worries - I've made enough booboos on here to last a lifetime. :o

 

Hope you get your info soon - and then give 'em hell :D !

 

Jo xx

Six Nations Champions 2009

Triple Crown 2009

Grand Slam 2009

:cool::-D:cool:

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