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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jazzy vs RBoS


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Hi All,

Just a note to let you know where I am at. I sent my original letter for refund on 1st June, giving the bank 14 days. I received a reply from RBoS saying they would deal with my request in 6-7 weeks if not sooner. On 19th June I wrote a stronger worded reply to bank requesting full costs plus interest - however I inserted a clause (without prejudice) giving them the option to settle for a smaller amount within 14 days. I am waiting for their reply.

It's nice to know people are still fighting to get their money back.:)

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Having been through the system and won back my charges. I would urge patience with the bank.

 

I was all prepared for all out war but decided to stick with their timesacles and in the end I received full payment within eight weeks of submitting my first letter.

 

Keep in constant touch by email with sandy watts who is very pleasant and will give updates as and when she can.

 

I think to intinidate the bank may work against you.

 

Only my experience and thoughts!

The corner has become much easier to approach. At long last I am able to start to look behind and see those left behind!

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  • 2 weeks later...

I've just returned from holiday and am still waiting for a reply. I'm taking on board both comments and will wait a few more days before contacting the ombudsman

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Having been through the system and won back my charges. I would urge patience with the bank.

 

I was all prepared for all out war but decided to stick with their timesacles and in the end I received full payment within eight weeks of submitting my first letter.

 

Keep in constant touch by email with sandy watts who is very pleasant and will give updates as and when she can.

 

I think to intinidate the bank may work against you.

 

Only my experience and thoughts!

 

I can only agree with the above - I sent my first letter demanding my fees for £2395 back on the 10th May, received offer of £1730 on 4th June, I accepted as part payment and received offer of £2507 by 30th June, accepted by return post and my account was credited on the 4th July altho I only found out that yesterday after emailing RBS CRU.

 

So just under 8 weeks to get my money back. As Fairbank says, they peeps at RBS CRU at The Forthstone are in my experience, friendly and helpful and I honestly believe they are doing their best but must be snowed under with requests.

 

I do recommend some patience as you will get there and I think antagonising Sandy and chums might work against you.

 

To copy Fairbank again, only my experience and thoughts.

“It's not personal, Sonny. It's strictly business.”

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