Where Are My Statements???

[karen69]

Hi

I wonder if anyone can give me any advice.

I wrote to Halifax regarding a DSAR in March enclosing my cheque for £10 which they cashed shortly afterwards. I received nothing from them until 27 April 2007 when they wrote to me to say that the information I requested had been ordered and would be sent to me shortly. I was given a telephone number to call if the statements had not been received within 2 weeks.

It is now 25 June and I am still waiting. I have called the number quoted on the letter but its just an answering machine message telling me that statements will be sent within 40 days (a clear lie!!!). I wrote again on 25 May and have telephone the complaints department 3 times.

They have told me on each occasion that they cannot put me through, but they said they would email the relevant department to chase my request and ask someone to make contact with me.

I have heard nothing.

I dont know how I can proceed without this information. Can I estimate a claim? Although I really would have no idea at where to pitch this.

Has anyone else had the same problem. Does anyone have the phone numbers of someone who actually had a clue at the Halifax?

Thanks guys

[moneyhelp]

It's not a good idea to estimate charges.

 

You should now send the a LBA for your statements - keep this handy as you will be needing it.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

Good luck and welcome to CAG

[Dusary]

And - also - to assist with putting the pressure on them: Complain to Information Commissioner.

 

Data Protection Complaints – Information Commissioner’s Office (ICO)

 

Keep at them!

[beautifulday]

Hi

 

I started with an estimated claim and in the end I've had to start from scratch all over again.

I was told by customer relations at Halifax Plc, Customer relations, PO Box 548, Leeds LS1 1WU that they would pass my request for statements to the Data Subject Access Request Team. Lo & behold after sending my S.A.R - (Subject Access Request) to them I received a letter 3 days later confirming they are dealing with my claim (the 40 day deadline is not up yet).

The address is: Data Subject Access Request Team, Customer Relations, HBOS plc, Trinity Road, Halifax , HX1 2RG.

The telephone number I have been using to speak with a Mr Roy Holehouse at Customer Relations at Leeds is 01977 627422 - they seem ok. His section manager is David Marsden (Customer Relations Manager) on 01977 627182.

I do not have a telephone number for the DSAR team.

Does this help?

[moneyhelp]

Can you put that info in the Halifax contacts at top of page... would be handy to know these.

[beautifulday]

Ok, silly question, maybe, but how do I post to top of page? Don't laugh!

[moneyhelp]

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/ go here a scroll down slowly - you will see Halifax contact details.

[Dusary]

Ok, silly question, maybe, but how do I post to top of page? Don't laugh!

 

S'OK.

 

I've done it for you.