Ulster Bank Investigating

[Durutti]

Hi All,

 

Did my intial Request then Followed it up with a second request for a refund of bank charges, both times I included a schedule of claim for charges print out, of the spreadsheet from this site, initially they fobbed me off saying the charges are what I signed up for and I could take it up with the financial ombudsman.

 

After my second reuquest I got a letter from a Mr L Clarke from their customer relations Unit, requesting 'relevent information you feel would substatiate your claim - for instance, your bank statements with your claimed amounts highlighted'...

they go on to say 'If i do not hear from you within the next ten days I assume you have no documentation to forward.'

 

Now, The ten days are almost up as I have been busy, but I assume I should just respond with Another copy of my schedule of charges and continue on with the courts or should I wait to hear from them?

[johnspeehs]

hi there

go ahead with your claim they are only stalling for time once you get your claim in then the ball starts rolling.

regards john.

[diane120676]

Hi i got the same letter but i went ahead and lodged the civil bill with the court on fri, have posted the civil bill to the bank registered post today. Keep you fingers crossed for me - i hope its plain sailing from here.

[johnspeehs]

well done to you diane you should have no problems with ulster bank.

regards john.

[diane120676]

Thanks for that - im just praying it all goes according to plan. I havent seen anyone else on here lately that has lodged a civil bill so that i know what to expect??

[johnspeehs]

hi diane

anyone i have spoken to with a claim against ulster has been sucessful and you will be no diffrent.. have faith!!!!!!!. lol

regards john.

[diane120676]

do they normally wait the 21 days before contacting us, how long does it take from issuing the claim with the courts - i know every claim is different but when you get this far you start getting impatient. Also another thing im hoping they dont stall too long as the courts close at the end of june / july for a couple of months

[diane120676]

Hey Durutti

How are you gettin on with you claim - did you lodge the civil bill yet? I ended up having to go to ballymena, was in lisburn and belfast courthouses and they both told me i needed legal representation to lodge the claim.

[johnspeehs]

yes diane i see court dates for sept coming out already. with ulster they seem to settle before the defence stage so hopefully you wont have to wait to long.

regards john.