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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are you being harassed on the telephone by your bank or by debt collectors?


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I have been having a problem with Mint and Lloyds TSB Both whom I sent cheques at a discounted settlement for oustanding amounts on two credit cards. I am not going to waste time going through how I arrived at the settlement figure that is another story. On each cheque I wrote full and final settlement, enclosing a covering letter stating that cashing the cheques would mean that they agreed with the settlement figure. Both cheques were cashed. I received a letter stating that the cheques were cashed as part payment etc. I finally handled the problem to a firm of solictors to take over. While discussing the situation. I was told that in Scotland harasment by telephone was not legal but letters were. I have not heard from Mint since the last letter from the lawyer. But TSB has phoned many times. The last letter sent from the lawyer was 12th. March. The lawyer asked TSB to write them setting their legal authorities. Also a copy of the contract between Lloyds TSB and myself on which they would seek to rely. These have not arrived. I am still getting calls daily and will get in touch with the lawyer next week after allowing time for the letter of 12th March to work through their system. The latest thing I am doing when I get a call I let the phone hang on for some time before hanging up. Most of the times I an not in the office so it goes on my answering machine.

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I had that kind of problem with LLTSB. Not nearly as many as you did. one or two per day. I finally got fed up and out it in the hands of my lawyer ( have not had the bill yet:o) I was told that harrasment by phone is illegal but mail is not!!! Now i don't know if this is just Scottish law( I live in Scotland) or if it covers both countries. Any way it worked and I have not had any phone calls since.

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Deshaine; I congratulate you on what you have written. I am getting fed up those others who won't give you a chance. Those who run up big debta with no intention of paying should get clobbered. However it is a different thing for those who by accident got cheques bounced dds returned and were hit with aweful charges!!! I am all for those people to get their funds back. I am also against harassment wether it be by telephone or letter. I have no sympathy for the banks etc. Threy brought all the problems on themselves. Keep on the good work:D

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rhysmond, read all Deshaine's posts before deciding that it is a cheap trick to discover tactics. He or she has given good advice. Its people like you who annoy me:mad:

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  • 2 weeks later...

I agree with the above several replies. It is surprising the results when you say you are recording the call even if you are not. I now never deal with anyone on the phone. I tell them to0 write!!!!

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I had a similar situation with LLTSB. I logged each call though I never spoke to them it came through on my answer phone. Eventually I gave it to a lawyer as I was getting fed up. After three letters they stopped phoning. So i would suggest you give your list of calls to whoever is handling your debt problem and have them stop the harasment.

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Rorschach

I don't agree with your comments there is a difference between you calling and a stranger calling you! I don't believe you should give out any info until you are certain who the caller is. I had a caller phone me asking for personal info. I told him I do not give that out over the phone. He said I would give him that info as he would phone me every day until he got it. I told him if he did then I woulg sue him for har:mad:asment

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  • 3 months later...

just tell them that if you receive one more call that you will sue them for harrasmant. I did that with allied something or other. So far have not heard any more. But will have to see what happens.;)

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