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    • The Letter of Claim information is not absolutely essential, but it would be useful for two reasons. Firstly, judges take a dim view of companies or individuals who rush to court without giving the other party notice and a chance to settle - the Letter of Claim.  If they didn't send it we could include this point in your defence and it would be detrimental to them. Secondly, we know Countrywide.  They are a very small cowboy company.  The are reluctant to do court, simply becasue they are very bad  at it.  Their record of beating Caggers in front of a judge is exactly 0%.  They have lost every time.  They send the Letter of Claim also to look for people who don't reply, thinking that the person might not reply to a claim form either, giving them an easy default win.  Conclusion - always best to reply to a Letter of Claim and ridicule the PPC's case.
    • Any update here? I ask as we have someone in a similar situation.
    • Thanks!  I already sent the acknowledgement as i panicked and thought today was the last day to respond.  Then i remembered this wonderful forum.  I'll follow the steps in the sticky next.
    • It's possible.  I suffer from ADHD and also anxiety and depression currently and struggle with paperwork.  I'll have a search around to see if i can find anything.  If they did send something I haven't replied.  I thought there's no way that they will pursue this because I know for a fact i didn't park in a private space and the evidence they have sent is so ridiculous.  What impact does this other paperwork have?
    • The particulars of claim doesn’t mention statement of accounts.  Should I include that in the cpr letter?
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Diners Club ???


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Had an interesting letter from 'Diners Club International' - it says that they wrote to me on 30th may (really? :rolleyes: ) and they thank me for my patience and want to reassure me that the issues I have raised are currently being investigated ( thats nice - even though I dont know what they are :D ) . They hope to have a full response for me within 14 days.They apologise for any delay and inconvenience caused and if they can be of further help im to telephone them! - thats very nice of them - but who are they? and what are they investigating?

I googled Dinersclub and apparently they are something to do with citi cards -but ive no idea what - any ideas anyone because I'm totally lost as to know what they are on about !!:eek: its signed - Fiona Eaton office of the chief executive.

email is :[email protected]

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There is definately a refernece number on it - and I know its something to do with citi because at the bottom it states

 

Registered mark of Diners Club international , new york

Diners club UK Ltd is a company registered in england :4012351

Registered office: Citigroup Centre,canada square,canary wharf,

London E14 5LB

vat no 429625629.

 

The address at the top of the letter is:

Diners Club Uk Ltd

PO Box 53

Salford

M5 3BH

 

............

But theres more.....

when I look at it again - it seems that THEIR (CITI - CARDS )reference number on all my other letters from them has the same numbers in it - however this one is a different reference number - BUT it refers to MY credit card number....very strange!. I have never heard of Diners Club International let alone written to them! - any suggestions as to how I proceed with this one?

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Hi Megan

I beleive its where you pay around £120 per year and you get a diners club card that entitles you to discounts on electrical goods flights meals in certain restaurants and such as that, Im sure I recieved a pack something like that from citicards but declined it, watch out because they take the money straight out of your credit card....GC

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Finally - a reply!:

 

Thank you for taking the time to email me about the complaint you have made. Pleaes accept my apologies for the delay in replying to you.

The letter that was sent to you was regarding the complaint you made about your Citi Card, however due to an oversight this went out on an incorrect letter head. Please accept my sincere apologies for any confusion that this has caused.

thank you

:confused:

Fiona Eaton

Office of the Chief Executive

Tel: +44 800 146 188

Fax: +44 870 905 0710

Email: [email protected]

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Yep Diners Club (UK operation) is part of Citi Group.

 

Look at the copyright info/addresses on their website, and it's as clear as day

 

Diners Club

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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