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    • Hello, firstly thank you for reading this. I know no one wants a long winded back story. So I’ll be breif. I entered a local store to buy some paint (which I did pay for) I am honestly not a bad person or a theif.   Didn’t have a basket or trolly as was on my lunch break. Whilst picking up the three tubs of paint placed some masking tape in my pocket (it was hanging out of so I had every intention to pay) just didn’t have a hand free. Paid for my goods (forgot about the £4.39 masking tape) I’ve got so much going on and im not well at all (like I say no one cares I get that) also have autism so wasn’t thinking particularly like others do maybe (who knows my minds going around and around) I left the store after paying, was pulled back in by security. Asked for the tape which I gave immediately  shook up. Gave them my ID and details. I was given some paper and told to expect a large fine in the post for their time and the tape and sent on my way. my questions are: I hardly ever go out without support so the ban I guess I can’t go there now for anything (their loss) - ok but is my photo going to be all over with my name? how much am I expecting in the post as a fine? I have sent them cash in the post recorded signed for delivery to arrive tomorrow (incident happened today) for my error. Their Address was on the bit of paper. i have read two posts on this page but they were from many many years ago so I hoped for updated advise please? 
    • V important you read lots of BMW threads too !  
    • So should I send them a new SAR and put my date of birth on it? Or do I need to send them some proof? Driving license? 
    • Thanks so much for your help!! I've emailed them, and when they reply saying they can't do it I'll reply and state my rights. I'm so glad I found this forum, and will read all of the posts I can find and help guides available for the future. Really can't thank you enough.
    • utter BS, doesn't matter you signed it. pers i'd be writing as per the other threads here rejecting the car as not as described under CRA etc and be done with it. as its a debit card you could also do a full chargeback within 120 days to your bank and simply dump the car back to BMW. 100's of like threads to read here. get your ducks inline. make sure you know what you are doing and off you go. dont take any BS from BMW, no matter what you sign it does NOT remove your consumer rights. p'haps it might be on the off chance you are a good manager , a quick phonecall tomorrow saying you dont want it because (no bla bla fitted) it might be resolved in 5 mins..i will guess to date you not tried
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RBS - Confused about address


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Hi, i'm just new to the forums so apologies if this question has already been covered!

 

I just wanted to clarify, what is the best address to send your 1st letter regarding getting the charges back? (Not the one requesting previous bank statements as I keep all of mine).

 

I read elsewhere this is the best address:

Royal Bank of Scotland

Customer Relations

Customer Central Support

First Floor

The Forthstone

56 South Gyle Crescent

Edinburgh

EH12 9LE

 

 

 

Thanks in advance to anyone who can help keep me right :)

 

 

 

Chris

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Hi Chris,

Im in the process of claiming against RBS and I used the address you stated above on my preliminary request. I recieved a reply saying they were looking into my claim but the address on this letter was :-

 

Royal Bank Of Scotland

Customer Relations Support Unit

Retail Support

The Cornerstone

60 South Gyle Crescent

Edinburgh

EH12 9WF

 

I think either address will suffice as the buildings are only a stones throw away from each other anyway.

 

Hope this helps:)

27th April - Requested Statements

13th May - Received Statements:D

15th May - Preliminary request for £4780 sent.:D

16th May - Royal Mail confirm Letter received.:D

23rd May - Received Letter considering claim. :grin:

30th May - Letter Before Action sent. :D

10th July - Times Up!! FOS claim going in.

16th July - Measly 30% of claim offered as goodwill

17th July - Rejected offer letter sent

25th July - Acknowledgement of Reject Letter received

26th July - Screwed over by the OFT,Banks, FSA & FOS all in one go.:evil:

Never even felt it happen.

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Awesome!

 

Thanks for the advise guys, here's hoping i can get some money back from them now!

 

I'm looking to claim back the £538.53 they have taken in charges and interest from me in the last 7 months (yes 7 months!).

Fingers crossed!

All the best with your claim Deso :)

 

Chris

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Cheers Chris. Same to you

27th April - Requested Statements

13th May - Received Statements:D

15th May - Preliminary request for £4780 sent.:D

16th May - Royal Mail confirm Letter received.:D

23rd May - Received Letter considering claim. :grin:

30th May - Letter Before Action sent. :D

10th July - Times Up!! FOS claim going in.

16th July - Measly 30% of claim offered as goodwill

17th July - Rejected offer letter sent

25th July - Acknowledgement of Reject Letter received

26th July - Screwed over by the OFT,Banks, FSA & FOS all in one go.:evil:

Never even felt it happen.

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  • 1 month later...

Hello All,

 

First post, so be gentle!

 

Anyway, my query is similar to the original post in this thread, except that my initial letter would be addressed to Ulster Bank. As this is part of the RBS I'm assuming their data protection details, etc, is held centrally at the address given here, at RBS.

 

Or is there a seperate address for Ulster Bank specific claims, i.e. in N.Ireland or Rep of Ireland?

 

Thanks

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  • 5 months later...

Does Anyone know if this would be the same address to use when attempting to claim back PPI from RBS?

 

I'm looking to send them a claim soon and the Address is the only thing I need!

 

Also, has anyone out there successfully managed to get PPI back from RBS? I'm going on the basis that I was not told it was optional and also they never explained any of the terms to me! Thanks,

 

Smitrocks

 

:confused:

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smit if all else fails write to head office..

 

And good look.

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Does Anyone know if this would be the same address to use when attempting to claim back PPI from RBS?

 

I'm looking to send them a claim soon and the Address is the only thing I need!

 

Also, has anyone out there successfully managed to get PPI back from RBS? I'm going on the basis that I was not told it was optional and also they never explained any of the terms to me! Thanks,

 

Smitrocks

 

:confused:

 

Welcome on board Smitrocks! :)

 

The head office in the stickies (above the main threads) is still the correct head office address. However, if you have a PPI claim, you might want to take a look/start a new thread in this forum as you'll get a lot of expert help and support there.

 

Best of luck with your claim(s) x :)

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