WooHoo! I've Won - At Last!

[rors]

AT LAST.. SUCCESS!!

 

RBoS have at last agreed to pay me back all my charges dating back to 1999!

a grand total of £2767.01 - wooHoo!

 

it's taken me the best part of 8 months to get them to sort it.. but they have - and i didn't even have to go to court.. it was a close shave though

 

so.. for anyone reading this who's currently fighting for what they're owed, stick in there and it'll all come up nice in the end - i hope

 

cheers to everyone here that's helped me out over the past 8 months.. without you i wouldn't have even sorted out my first letter.. never mind the great support you guys have given me

 

so to you all i raise a glass of vimto and say.. CHEERS!

 

take care all.. rors

 

my thread is: rors vs rbos..

[theno1lush]

Well done and good for you Rors!!

 

Lush

[fiestychick]

Hi Rors,

 

Congratulations!! I am currently at Prelim stage with my claim and was wondering if I could pick your brain...

 

Your last post was in Feb and then you have posted and said you won - what happened in between? Did you go to court etc etc.

 

thanks chicky

[rors]

hi there theno1lush.. thanks for your post

 

hi there also fiestychick, and thanks to you too..

the reason i haven't posted since february is simply because i didn't have time.. new baby born in march, and since then.. many, many sleepless nights and long days at work!

 

anyway.. i decided to try a slightly different tactic with my bank, and phoned them whenever i could, to get this sorted - i guess i was trying to appeal to their better nature by establishing a personal relationship with them - it didn't work really

 

as you've already seen in past posts, i sent my first letter in november 2006, and received no reply what-so-ever.. so i sent my second letter in december 2006.. the bank replied to that eventually in january (infact 6 times!).. usual rubbishy letter - very busy, many complaints/claims etc.

 

that's when i started with the phone calls to 'tommy mcClean'.. a really nice guy who promised to get it sorted for me and on countless occasions promised to phone me back the next day to update me on my claim etc. he never ever phoned me back.. and neither did anyone else!

 

eventually, i received an offer of £1374.. which i accepted as part payment - sending the letter back to the bank in march or april(?).. but i still got nothing (money or otherwise)!

 

so.. a couple of weeks ago, i spoke to 'tommy' again, and he told me he'd been moved to another department and my claim was now in the hands of 'rachel smith', who i spoke to straight away.. another lovely lady, who promised to sort things out and phone me by the end of the week..

 

2 weeks later (after hearing nothing) i phoned again as i had a day off, and some spare time - spoke to 'rachel' again, and after gaining no joy whatsoever from her i asked to speak to her manager (or someone who could make descisions..

 

i was phoned then by 'rachels' manager 'mary' (i can't remember her second name), but alas, she couldn't make any descision either, so i demanded to speak to someone that could make a descision, or i was going to court and would sue them not only for my charges, but also wasting my time, money and causing undue stress!

 

this must have worked, because i was then phoned by 'sandy watt' - a very nice man, who was more than helpful!

 

he phoned me back after a brief conversation telling me he couldn't find any of the paperwork i'd previously sent to the bank, but on 'this occasion' they were willing to pay back all my charges!

 

so there you go.. sorted!

 

sorry this is a little brief, but i'm at work and really should be doing other things right now

 

but that's how i got my charges back.. i mithered, and threatened as much as i could - while always keeping a clear and calm mind

 

good luck mates & take care.. rors

[theno1lush]

Lol, well done Rors,

 

I was wondering what gender Sandy was!! It's was a difficult one to tell without speaking to them!!

 

Thanks for that and congrats again!!

 

Lush

[fiestychick]

Thanks so much for clarifying Rors. I guess i hoped they just got round to your claim and paid you - but alas no!!

 

Good luck with the little un - but you have so many more sleepless to come, with teething, potty training etc etc!!

[isidore]

Superb news!