Sev v MBNA

[Sev]

Hello Everyone,

 

The fact that you are reading this is beacuse you are dealing with MBNA over unfair charges or perhaps other debt matters.

 

I have been through a very rough time in the past with MBNA, and still speak to people who are still going through a terrible time with them, and some, subjected to the most awful intimidation.

 

Recently I learnt that the local trading standards office for the Chester region meet with MBNA at least once a month.

 

The person I was in contact with filed a very comprehensive complaint with their local Trading standards, and sent a copy to the OFT headquarters.

 

Their complaint was reffered onto the Chester Trading standards who told this particular individual that with regards MBNA they had very few complaints!!!!

 

I urge all of you to please do the following:

1) With every request for charges refunded please complain to the OFT.

2) Please follow the leader link Do you think the Financial Ombudsman should do more? and register your dissatisfaction in their service.

 

3)If you are being subjected to a battery of phonecalls and intimidating letters from the MBNA because of circumstances which have led you to not be able to make your payments, dont be scared to complain. - PLEASE COMPLAIN.

 

Send complaints to the OFT, and at MBNA Michael Rhodes and Donna Pumfrey. Just don't write to the miscellaneous names on the auto generated letters that are sent in order to scare you into paying more than you can afford.

 

Three months ago, I was told that Michael Rhodes was going to chair a meeting at board level in order to put a atop to all of this going on. It is clearly obvious he has not done so judging from the number of people who I have spoken to about the treatment they have had at the hands of MBNA.

 

Although Michael himself will probably do next to nothing about it, it's the volume of complaint that is important, post or email, he must be made to see the damage his company's tactics are having on it's customers. And I don't believe for a moment he isn't aware of these methods.

 

4) COMPLAIN, COMPLAIN, COMPLAIN... you really must shout in order to get this lot to back down.

 

I'm in the process of trying to create a site detailing what happens when good debt goes bad, and unmask these institutions and their tactics. I don't know if I can change anything, but I can make people aware - and I'm going to start with MBNA- after all, i've got perfect first hand experience and documentated evidence.

 

Keep fighting, and if you have any personal accounts or want support or advice on what you have been told or sent i'll do my best try and help.

Feel free to PM anytime, and i'll reply as soon and as best as I can.

 

Sev

[redsue]

great idea, well done, its time for the 'little' people to fight back

[davey77]

You got my vote Sev! MBNA are the worst of the lot! Very happy to take yur money and offer cards and loans but the moment you let them know you are having trouble you hit a brick wall. Hope the website idea goes ahead. Sounds like a great idea to me.

[Guest Battleaxe]

I have just completed our Notice pusuant to s.10 of the Data Protection Act to MBNA, two actually one for my loan the the the infamous A & L/MBNA credit card

 

In the mail to day is a letter threating default..excuse me once the SAR has been sent and considering we have issued court procedings for Non compliance (although the paper work arrived after the deadline), they know that both accounts are in dispute and the Information Commissioner and the OFT are on their case.

 

This lot and Alliance & leicester really need exposure

[bill-k]

Yeah, good stuff Sev. I'll be watching to see how the website comes along.