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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The Enforcer **WON**


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This procedure has been relatively straightforward compared to other threads on this site.(I'm processing this on behalf of my son who has been and is still being robbed by nat West) Even at this late stage they are taking charges off him.

I set the ball rolling on 31 March after receiving statements and calculating what was owed by NW

 

1st letter - no response.

2nd letter (recorded delivery) - letter back saying 'your statements will be with you shortly and we note the comments about your charges'.

Small claims after the required time frame - NO response

So Judgement time -Pay up by deafult and the court sent Nat West the Judgement and still no response.

 

Today is the seventh day since they received it. My contact at the small claims court tells me I can now pay to follow up with enforcement/bailiffs. Could there be a photo opportunity in the offing?? Phone to bank tomorrow will decide.

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I'd like to see the bailiffs go and do a "walking posession" in your local NatWest branch... "computer, £100. Swivel chair, £5. Desk, £20..." That would be ace!

 

Sadly, they'll probably just pay up double-quick snap once they realise they face public humiliation.

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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I agree - don't bother phoning them.

 

From other cases i have read about that got to this stage the bank applied for the judgement to be set aside, you might want to have a look for one of these so you're ready for anything you may need to do if this happens.

  • Confused 1

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Thanks for the comments.

 

Can they still apply for the judgement to be setaside after the 7 days has lapsed? I thought that was the final decision from the court that Nat West had defaulted -not responded-and had to pay.

 

When my son rang them the legal team was unavailable (bit busy maybe?) and the customer relations guy's response to the next step of enforcement was 'Do what you've got to do'.

 

I will process the enforcement but read other threads first to get more info.

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Than can most certainly apply for set-aside, pretty much whenever they like. So far, it's only been done as another delaying tatctic and to save face; ie "we never lost the case, we just settled out of court because of the costs".

  • Confused 1

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Ok Guys, here we go.

 

Enforcement warrant requested today cost £55

Made the first claim via Small Claims court on 24/4/06

Judgement on 1/6/06 so now it's bailiffs.

 

Do they just think we won't do it and take it to the end? Spoke to the Small Claims helpline who advised me that "bailiffs probably wouldn't be appropriate for a bank!!!! and that there are different types of enforcement, (news to me)The court might summons a director and get him to explain to the court why he hadn't paid up" (responded even).

 

Anyway I've processed the warrant bit, they can do what they like now as long as the money comes back.

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Ok Guys, here we go.

 

Enforcement warrant requested today cost £55

Made the first claim via Small Claims court on 24/4/06

Judgement on 1/6/06 so now it's bailiffs.

 

Do they just think we won't do it and take it to the end? Spoke to the Small Claims helpline who advised me that "bailiffs probably wouldn't be appropriate for a bank!!!! and that there are different types of enforcement, (news to me)The court might summons a director and get him to explain to the court why he hadn't paid up" (responded even).

 

Anyway I've processed the warrant bit, they can do what they like now as long as the money comes back.

 

There are different types, yes. Like Garnishee orders and things. You can probably find them if you Google the right terms.

 

I think baliffs are actually the most relevant to banks as the others involve blocking salaries and taking the money from someone who owes the bank money (garnishee) which would be very difficult to enforce.

 

Most banks I can think of have lots of expensive computers for starters which should cover your claim easily. Or perhaps those large safes full of money...

 

By they way, did you post how much the claim was for? If not do you mind me asking what the total is?

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Thanks cornflake, I am still not au fait with the lingo. Completely different language to me.

 

Natwest owes my son £3063.95 that includes interest since date of claim (and small calims fee of £120) and not including enforcement fee of £55. The charges are over 4 years. And they are still deducting money as we speak. Small claims court are telling him that all charges will be refunded.

 

Parachute account in place, once I know where and when I'll post the info and contact the press re bailiffs in Natwest.

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Have been reading this site all night and just wondering. Ulster Bank are Natwests sister bank in Northern Ireland. Everything on this site relates to English/Scottish law but I am assuming that as we are all in the UK that the laws relating to bank charges will be virtually identical. If anyone knows of any reason this may not be true I would be most grateful to hear from them. I intend to send of my DPA on Monday to test the water anyway.

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I think the law is the same, but English & Scottish law differs on the fine details of the small claims court. No idea if NI uses English law for this or if you have your own system. Maybe a phone call to your local county(?) court would answer the question? Unless somebody on here already knows the answer...

 

Edit : And it's best to start your own thread, maybe in the General area rather than "threadjack" this one - it's less likely to be read here unless somebody is already following this thread (like me...)

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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  • 4 weeks later...

THEY PAID - NO MESSING!

 

Can't beleive it until the cheque (£3k+) arrives but have been told by the court that it will be with us next week. Bailiffs went in to NatWest - Local Branch - and retrieved my sons money.

 

Your donation will be with you shortly, can't thank you enough for your hard work and constant support with this process.

 

I am not good at detail and hopeless at forms, didn't put the Head Office address on and still got the cash. Don't sweat the small stuff fellow forum users, just keep at it. This system works

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Well done! Another win for the small person!!

:p MY POSTS ARE MY OPINION ONLY...IF IN DOUBT TAKE PROPER ADVICE...I'M JUST CLAIMING TOO !

 

NatWest SETTLED IN FULL 25/08/06

Capital One settled in full 12/10/06

LTSB prelim letter sent 25/08/06

LTSB standard prelim response received 02/09/06

LBA sent 15/09/06

DONATE TO THIS SITE BY CLICKING THE LINK AT THE TOP OF THIS PAGE

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congratulations

 

Well done and thanks for the donation could you also fill in the survey please

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Well done, it gives us all hope.

2nd July 2006 NatWest total claim £1964.00

3rd July 2006 Sending First letter to ask for money back

8th September sent letter before action letter

12th September letter back saying Nothing at all really !!!!!!!

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Did the baliffs actually enter the bank then?

 

You should tell a few newspapers about that.

 

EDIT: Just read your earlier post. Did you let the press know? A photo of baliffs walking into a Natwest branch would make my day!

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Thanks for the responses and to whoever changed the title to WON. I tried and it didn't work.

 

The bailiffs told us that there would be a two week wait for them to go in, so when we rang to find out the date time etc, they'd already done it. I was going to inform the local press but they were too efficient.

 

It would have been such a great story.

 

Thanks again to Dave and the team, you are excellent!

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Thanks for the responses and to whoever changed the title to WON. I tried and it didn't work.

 

The bailiffs told us that there would be a two week wait for them to go in, so when we rang to find out the date time etc, they'd already done it. I was going to inform the local press but they were too efficient.

 

It would have been such a great story.

 

Thanks again to Dave and the team, you are excellent!

 

The press might still be interested in the fact that they did actually get as far as going into the branch. I'm sure the baliffs would be happy to confirm it.

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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GREAT NEWS!!!!! Well done, what would some of these boys do without their mums x

 

I am fighting for my son too! They have filed a defence in his case though - much the pity!

7th June mcol £30 + 276.00 + int17.37=£323.37 Abbey

Accepted £291 chq cleared 28th July

7th June mcol £120 + 1135.02 charges + 83.42 chq for £1438.44 paid to bank 2nd Aug

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They have filed a defence in his case though - much the pity!

 

They'll still settle out of court. The defence is becoming more common as an additional stalling/scare tactic.

 

Check out Rbrears thread for some encouraging reading! (I'm doing a great job of advertising it at the moment but it really is a fantastic read for anyone fighting NW).

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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