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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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university problems?


GlasweJen
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i'm not sure if this belongs on this forum as it is nowt to do with money (i came here originally to sort out my bank's "we'll slap £40 onto everything" policy.

 

So i'm having problems with my university, I have a disability, well medical condition that makes me pass out lots, i mean like all the time, and the school i'm in is fine with it, they change some stuff for me like not having to handle certain chemicals and the like but otherwise i'm treated as a normal student.

 

The exam board, which is nothing to do with the school itself takes all applications for exam allowances through either student support services (SSS) or by filling in an MC1 form outlining problems that could affect the exam or the learning around the exam. SSS know about my medical condition and i'm listed under the university as having multiple disabilities, so far i'm allowed extra reading time in the exam and they print a larger paper for me (because i'm dyslexic) but the exam invigilators have no idea that i'm quite likely to collapse on them. In first year I collapsed during an exam, the invigilator ignored me until my friend (a first aider) decided to make sure i was breathing ok, when someone from the exam board was called i was told that i couldn't leave the exam as i had not been in the room for a full hour and my paper would be void if i left the room. She then said that as it is a long term health problem i can't fill in an MC1 form for what happened. I assumed what she said was true and got on with things, and i passed the exam.

 

This year a girl on the same course as me sitting the same modules failed to turn up for an exam. She filled in an MC1 form and got a doctor to state that she was too ill to sit the exam after collapsing the night before. The exam board came back and said that it was a good enough reason to miss though they haven't decided what they will do with her.

 

I took this up with someone from the student advice service and she said that it didn't seem right, she reviewed the MC1 procedures with me and said that there was no rule about not submitting for a long term health condition and she knows that the universities rules on long term health problems "don't quite fit" with the disability discrimination act and they are under review right now but what am i supposed to do? I pass out before all of my exams, usually in the morning before, i've sat an exam with a head injury and, as mentioned above collapsed in an exam with no allowances made.

I'm under the care of the cardiology department in another city and my own doctor only knows the basics of my problem, not enough to give a detailed letter for every exam I sit (MC1 forms need supporting evidence from a doctor or other professional) and even if he did it costs to get a non-urgent letter from the doctor. There's no other professional who i know that can fill in this form and I don't understand how my allowances for dyslexia just happen but not for my heart problem. does anyone have any advice on what to do from here?

 

Thanks,

 

Jennifer

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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Jen I wish I knew how to help, but the only thing I can think of is that you see the welfare leader at the stuent association. I'm sure you can't be the only person ever to have had this kind of situation, and if they're NUS affiliated they might be able to help out.

 

Best wishes

GiB

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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Jen I wish I knew how to help, but the only thing I can think of is that you see the welfare leader at the stuent association. I'm sure you can't be the only person ever to have had this kind of situation, and if they're NUS affiliated they might be able to help out.

 

Best wishes

GiB

 

the student association say that i can file an official complaint but i'm not allowed to involve anyone who's not from the university if i go down that route and it all seems quite complicated just to get an apology, cos that's all i can get, no changes or anything to the procedures that got me here in the first place

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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erm, perhaps see what the NUS say then.. I'm not sure they're right

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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Jen; perservere with the student advice centre and also talk to your union's welfare officer. There is more here to gain then an apology. Your mitigating circumstances will have an affect on your grades if accepted. Make fuss about DDA- Universities rules are sbject to statute so they cannot discriminate against you. Exam Boards are influenced by your mit circs.

If you wish, PM me with your University's name or your contact details and I will try to help.

Your cardiologist should write a letter which needs to state how your conditions affects you. You (or your student adviser) need to write to him now, giving him specific phrases and examples- so he can virtualy copy and paste- if he agrees with the contents. Doctors are often overwhelmed by such requests so make it easy on him; tell him exactly what you need and why. If there is a charge for such letter, apply to Access to Learning Fund, which a welfare fund available for all home students who study 50% or more of a full time equivalent (or more then 25% if your disability prevents you from studying more). ALF provides non-repayable grants and disabled students are considered a priority. Ask your student adviser to coach you on the application process.

Good luck!

[sIGPIC][/sIGPIC]

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  • 1 month later...

I have got completely nowhere with this at all. I wrote a letter to the university but couldn't take it further as exam time hit again. This time round the invigilator didn't give me a large print paper even though I asked and then refused to even let me read off the larger paper :mad:. My Mit circs for this were deemed valid but not taken into consideration as I scored 46% and that coupled with my coursework (78%) was enough to pass me (70% exam to 30% coursework). My overall grade is barely a scrape above 50 and i've lodged an academic appeal. I've given up with the student advice service as they just tell me things I can find on the universities policy, I'm fighting this one alone.

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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message sent

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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  • 5 weeks later...

Well got back the academic appeal for not getting a large print paper and it went well enough, they changed my mark of 41% to 62% based on how i'd done in other, similar subjects and my coursework so i've went from barely scraping to getting a merit overnight!

 

On the other side of things I'm not going to get anywhere so i've given up with it. I'll get SSS to review my profile for NCS and see if they can arrange flexible deadlines for this year as my condition has got worse and I'm on the list for a pacemaker.

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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our student union is practically non-existant, the president is a binge drinker who doesn't get up before 5pm most days and the whole thing is far too depressing without bringing them in. Student Support Services better work it out or i'll have them for disability discrimination, in this case favouring dyslexia over every other disability out there.

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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