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    • Topic moved to Financial legal Issues forum in view of the claim form. Topic title updated Please continue to post here, Andy   .
    • Hi, Purchased a car from Arnold Clark, Nottingham branch, on 5th April this year. Car was located in a different branch of Arnold Clark (Glasgow I believe) so was purchased on the standard proviso that it would be checked over by them etc.  Collected the car on 12th April, when I inspected it prior to handover it was noted that there was a ding/paint chip on the driver's door, a mark on the roof and damage to the screen of the infotainment (radio) where there was a chunk taken out of the touch screen. At the time I was told by the staff member who did the handover all these would be fixed as I had pointed them out to him, I even sent follow up photos of the damage a few days after. I drove the car away, signed the paper work etc. After some delays on their part the paint work was eventually booked in and fixed last Friday. The roof is still apparently being looked into (it's a standard wrap that appears to be a common issue with the car). The major issue here is the damage and chunk out of the touch screen infotainment system. This forms a major part of the car as you can change settings etc. in there. Arnold Clark are now advising me, after having a few people, including a manager there look at it, that they won't fix this, despite advising that they would during the handover. I have raised this with their internal complaints team but am receiving the same response. The general manager of the branch, who already had a very aggressive/blase attitude, which has been downright rude at points to this whole thing, treating it like's a trivial little mark. All this has left me with a very sour taste in my mouth and I'm now at a loss as to how to proceed and get this work repaired by them. Do I go to the Motor Ombudsman/finance company or? Thanks in advance for any advice you can give
    • You'll need to acknowledge service pretty sharpish then. I'm sure dx will pop up once you've filled in the template with the next steps.
    • It's possible, either way the OP's level of worry is far far higher, than any consequences.
    • Hi lolerz thanks for your reply. I'll fill this in when I get home. Just to let you know the 25/05/24 is incorrect I received the county court letter on fri 17/05/24
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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andypadd v HSBC **WON**


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so, it's saying it's not time yet - press again after midnight or wait until tomorrow - press it once each day til you get something new - if nothing by monday - ring the mcol helpline just to ask what is happening with it - they are very helpful. it should be 28 days from the date of service. it is deemed to have been served 5 days after it was filed. so you can figure 33 days from the date you did the mcol.

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  • 2 weeks later...

its gone very quiet had nothing from the court since 28 days were up,is it best to call the northampton court or d.g,or shall i just wait like mcol says.any advice would be a great help

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so, what does it say on the mcol - that you can't proceed any further - that would be because they submitted their defence. if so, when is it dated, 3-4 days after they submit their defence - you should receive notice of transfer to local court along with a copy of their defence. if form holds - the aq's are now being dispensed with.

each local judge has a number of options on how to deal with it so, it really is a matter of watch and see - but on the other side - the dg side of things - you can now start with nudging them a little - by letter - my advice is one letter every 10 days to dg along with a breakdown until you get an offer. see the two aq threads in my signature for ideas for the letters.

 

back to the court stuff - if it's not been defended - you could press the button if it allows - don't get too excited if you can as the courts regularly allow them an extra 7 days to defend (why?????), so try to press the button, if it's defended watch for paperwork - if none comes after a week ring mcol and ask what's happening and if it does get to you - see what it says and get back here for more advice - but in the meantime - start your first letter to dg.

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notice of transfer arrived today,i must say your good lateralus ha ha,now can you give me the lottery numbers aswell.going to send d.g a letter every 10 days, will walsall county court get in touch with more details of next stage? when should i contact court about aq fees

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give them a full week - so say friday next week - and them give them a ring to see if you need to be doing anything or if they have anything to tell you and enquire about the aq fee - if it will be payable.

 

and if i had the numbers for sat. night - i'd share them with you!

but i'm getting better - i've had 2 tenners in the last month - after about a yearlong dry spell!

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here you go:

 

aq info:

Allocation Questionnaires - A guide to completion

this is your step by step completion guide -and here is:New strategy for Allocation Questionaires

and here is how to use it:

for section g of the n149 (section h on the n150), use the wording in blue on post #3 of new strategy link, and then attach draft order for directions - use wording on post #2 of new strategy link(the bit in blue) making sure to add your name and court claim number to all pages. simple as that. just follow the steps with these two minor additions. the draft order is just asking the judge to order both parties to lay out their wares within 14 days of him ordering it - so it shortens the length of the time to a court date - and as dg/hsbc/all banks don't want to do it - they will pay up by offer or just not file their aq in which case you also win.

 

on, the other front - of this two pronged thing - have you sent dg a breakdown of your charges - it is advisable to do that, as they always ask for one before they offer anything - so it saves a couple of days.

and unless your claim is for under 1500 and wouldn't incur the filing fee of 100, i suggest leaving it until the aq is nearly due before filing it - as dg have been coming in with offers just before the due date in several cases.

 

 

 

and as for the nudge letters - post 1 of my two aq threads in my signature below.

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  • 2 weeks later...

good time for a letter to dg - there's one nearly ready for you in there - they are in post 1 of my aq threads - in my signature.

wait a day or two passed the deadline for the aq and ring the court to see if dg submitted theirs - then write a nudge - and send them a courtesy copy. can't add on the fee - so just letting them know you've filed and they have/have not.When you have filed your AQ................

New---after 28 Days - Maybe No Aq!!!!!!!

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phoned court no aq off hsbc they said it will be 4 weeks before i here from them(the court),sent 2nd letter and made calls to dg,ive had no offers or return calls and now on the news it says going to court is like a lottery for us,what more can i do

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