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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My Brother!!!


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Hi All

 

I am starting my brothers claim for him for his account with Alliance & Leicester, I have a question though before I start filling in the spread sheet, I have just read through the stickies about the different charges and the one question I wanted to know has not been answered, that is some times the overdraft charge is £5.00 and others it is £25.00 can I claim the £25.00?

 

Many thanks

 

Beamie13:)

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Guest ChloeJane

Hi there,

 

Understanding what you can and can't claim can be a little confusing so here is a link to assist further -

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html?garpg=6

 

The £25 does sound like some sort of penalty fee, the link above should clarify it for you.

 

All the best,

 

CJ

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Hi CJ

I have read the FAQ's but I am still unclear as to why some months the monthly OD fee is £5.00 and others it's £25.00 this does seem a little odd or am I just stoopid!!:confused:

 

I will say this much for Barclay's if nothing else their statements are straight forward, and that is the only positive they will ever get from me:D

 

hope you can put me straight

 

Beamie:)

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£5 is the normal overdraft charge.

 

On the back of the monthly statement it says the following;

Monthly overdraft fees;

Day 1, No Charge. Day 2, £25 Charge. Days 3 & 4, No Charge. Day 5, £25.00.

 

 

If you have an Unauthorised Overdraft for any 2 days* in a monthly charging period you will be charged £25. If you have an unauthorised overdraft for a further 3 days in a monthly charging period you will be charged £25*. Unauthorised overdraft charges are capped at £50 per calendar month. * Days in total not necessarily consecutive.

 

What usually happens is that if you go over the £50, they carry it over to the next month, it usually tells you what, if any, future charges you are going to get, at the bottom of your statement.

 

Other charges; Paid Items, £25. Failed transaction due to insufficient funds, £34.

 

And finally, if you want to add contractual interest. It is 7.63% Premier Account. 17.08% Current Account.

 

Hope this points you in the right direction.

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beamie13 my son had an account with the A/L his charges were as squarebob says but the £5 he got was when no money was going into his account they called it underfunding

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I seemed to have heard this before but could not put my finger on it as my current account statement, providing I kept to my agreed (tiny) overdraft, just said £5 Monthly OD Charge, which seemed fairly acceptable! On their new Premier account a £5 charge was imposed if you paid less than £1,000.00 per month into the account. Thankfully this has never happened to me, probably because they got an earful off of me regarding who has that sort of money to throw around each month. I believe the Halifax have an account with similar terms.

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